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How Support Teams Can Improve Customer Retention

Help Scout Leadership

To discover why customers are leaving, start by talking to the following folks: Your customer success team or account managers, if you have them. Find an ally in your finance or business analysis team who can help you understand the numbers that drive your business. Your sales team. Your existing support team.

Retention 294
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Talent Mapping: How HR Can Use a Skills-Focused Approach

AIHR

Traditional talent management approaches predominantly focus on jobs or roles. Recently, the call to “deconstruct” jobs into activities, skills, and tasks has dominated the talent management conversation. You can apply the skills-focused approach at any stage of the talent management cycle.

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Project management for beginners: methods, frameworks, and tools

Monday Task Management

People come to project management via many paths. Some go through training courses or get degrees while others learn from experience and leverage skills they already have, like attention to detail and organizational capabilities, to become project managers. What is project management? Benefits of project management.

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Managing competing priorities: Strategies techniques and tools

Walk Me

Dealing with competing priorities is a critical element of effective change management. In fact, competing priorities are considered a constant challenge in any business setting. They can also slow down progress on key initiatives and negatively impact business performance if not managed effectively.

Manager 52
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Project management for beginners: methods, frameworks, and tools

Monday Task Management

People come to project management via many paths. Some go through training courses or get degrees while others learn from experience and leverage skills they already have, like attention to detail and organizational capabilities, to become project managers. What is project management? Benefits of project management.

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How To Build a Skills-Based Organization: 10 Steps for HR

AIHR

Take a look at the example of a Business Analyst below: Traditional approach Skills-based approach Job description for a Business Analyst: “Defines business problems via in-depth investigation and gathering of technical and non-technical information. In their case, it is to develop bespoke client software.

Benefits 137
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Use These 4 Question Types To Facilitate More Effective Meetings

15Five

Managers can find it difficult to facilitate them without having a process in place. Managers and other company leaders can be more intentional about which meetingsto have and which ones to skip, and who really needs to be there. For example, one-on-one meetings between managers and employees are vital and should never be skipped.