Eric Jacobsen Blog

SEPTEMBER 18, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth.

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Andrew Chen

DECEMBER 1, 2021

Hi readers, I’m so, so excited that my upcoming book is dropping in one week, on December 7!! The Cold Start Problem , as the book is called, is about the secret that drives many of tech’s most successful products. I’ve been working on it for years, and am thrilled that it’ll finally be out.

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AlignOrg

AUGUST 9, 2022

As a result, leaders find themselves struggling to design and manage the customer experience in a way that works for their operating model and meets customers’ expectations. A whopping 69 percent of revenue came from 40 customers (less than 1 percent of the customer base).

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Peter Winick

DECEMBER 16, 2024

You know, profitability, we know how to measure revenue growth. I don’t need a book chapter. And so those talks I can do a talk on one of my latest book. You’re working on operational efficiency and you’re working on customer experience. It’s about defining what it is, your operational definitions.

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Eric Jacobsen Blog

JANUARY 29, 2013

Because, in his new book, McBean, a successful businessman with four decades of ownership experience, explains the essential Seven Facts of Business Life and the Five Levels of Business Success. Thanks to the book publisher for sending me an advance copy of the book.

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Peter Winick

MARCH 9, 2023

Unless you are writing a book with a co-author or ghostwriter, it probably feels like a very lonely task. Our guest today is Jeremy Madsen, Operations Manager for BK Authors an author group affiliated with the award–winning publisher Berrett-Koehler. A publication date has no bearing on the importance or usefulness of a book.

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AIHR

OCTOBER 29, 2018

Take a moment to look at one part of the dashboard which is excerpted from our book “The CMO of People: Manage Employees Like Customers With an Immersive Predictable Experience That Drives Productivity and Performance”. Here possible metrics include trends in revenue per employee and operating expenses as a percent of revenue.

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Metrics Revenue Scaling Education 102

Peter Winick

MARCH 30, 2023

An interview with Michael McFall about how his books became the manual for franchise hopefuls. He is also the author of Grind: A No-B t Approach to Take Your Business from Concept to Cash Flow and has a second book coming soon, entitled: Grow: Take Your Business from Chaos to Calm. Revenue generation is the guiding principle.

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Cash Flow Revenue Marketing Sales 130

Chief Executive

JANUARY 4, 2023

Echoed Asutosh Padhi, managing partner in North America for McKinsey consultants and co-author of the new book, The Titanium Economy : “This is a moment for real acceleration of automation. But Covid forced companies to take a look at how rapidly they were moving, and a lot of them realized they had to automate.”.

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Revenue Operations Engineering Staffing 98

AIHR

FEBRUARY 28, 2024

In the past century, Human Resource Management has made a dramatic shift from an operational discipline to a more strategic one. Importance of HR analytics Leveraging data has become essential to expanding HR’s role within organizations by moving it from an operational function to a strategic partner.

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Human Resources Human Resource Information Systems (HRIS) Metrics Recruitment 124

AIHR

MARCH 16, 2021

Excellent training resources and dozens of excellent books make it easy to learn—and for us, the learning never stops. Revenue per employee. A quick answer to those questions is in Revenue per Employee. A quick answer to those questions is in Revenue per Employee. total_employee_cost = (1 + benefits_ratio) × total_pay.

Human Resources 138

Human Resources Metrics Recruitment Revenue 138

Growth Hacker

DECEMBER 5, 2022

While the North Star Metric and following objectives should guide the operation and future market impact, allowing for fast experimentation and quick decision-making, the OKRs will serve as a common representation of said impact, translated to business metrics and results. Ex: Conversion rate optimization of a landing page.

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Chief Executive

MARCH 9, 2023

Buyers will want your contracts with clients to be longer term so that there is more continuity to your revenue. Experienced investment bankers will have accurate and continually updated information on revenue and EBITDA multiples for your industry and how those have changed over time. But you don’t have to.

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Revenue Sales Sales Staffing 97

UVA Darden

JANUARY 12, 2023

Operations & Technology. For me, the basic test is whether someone in the role has meaningful responsibility for driving revenue while investing in certain costs to make that happen. Learn More in the Book. Hypothesis-Driven Development and the Generalist Superhero. Thu, 01/12/2023 - 12:58. 11 January 2023. Alex Cowan.

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Eric Jacobsen Blog

JANUARY 7, 2024

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth.

Metrics 59

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AIHR

JANUARY 21, 2019

It has moved from an operational discipline towards a more strategic discipline. Move from an operational partner to a tactical, or even strategic partner. If you want to read more about how data can change hiring practices, check out Laszlo Bock’s book ‘Work Rules’. It enables HR to: Make better decisions using data.

Human Resources 111

Human Resources Human Resource Information Systems (HRIS) Metrics Recruitment 111

Chief Executive

SEPTEMBER 22, 2022

Business and revenue models are changing faster than ever, giving a huge advantage to CEOs who have the skills and flexibility to be agile and execute quickly. Finance, consulting and operations roles may also be good candidates. Even in the best of times, the process of hiring externally is time-consuming, inefficient and painful.

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Retention Revenue Marketing Implementation 98

Andrew Chen

OCTOBER 17, 2017

Comic books? Since the 2014 article, Uber has blown past his estimate by 10X, with top line revenues to support it. If a customer is trying to book a restaurant in the Hayes Valley neighborhood of San Francisco, you don’t care much how many restaurants are also on the platform in Manhattan. “No-brainer pass.”

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Workflows Marketing Retention A/B Testing 0

Chief Executive

MAY 24, 2022

For any new CEO, the first business book I would recommend is Patrick Lencioni’s The Five Dysfunctions of a Team. Despite its popularity, that statement may be the only part of the book I find troubling. In reality, an organization’s direction may need to change as the circumstances in which it operates change.

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Eric Jacobsen Blog

MAY 14, 2015

If you serve on a nonprofit Board, are the executive director for a nonprofit, or are responsible for raising funds for your nonprofit, The Nonprofit Fundraising Solution , book by Laurence A. Thanks to the book publisher for sending me a copy of the book. Pagnoni is a must-read for you.

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Get Lighthouse

FEBRUARY 7, 2024

In today’s edition, we dive more into this topic of happiness at work, how many employees know what's expected of them, a guide for new mentorship relationships, and a new Book of the Month. Book of the Month on Learning from a Legendary Coach Note: This is a preview of our weekly leadership newsletter, Lighthouse Leadership Weekly (LLW).

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Energy Manager Compensation Employee Engagement 52

Peter Winick

JULY 11, 2024

I’m like, oh my gosh, I didn’t realize how much I really love the process of writing, which is why I birth, you know, books and yes, all of that. From a business operations standpoint, or the way you package your services or whatever the case may be from when you started seven years ago. We need the revenue.

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Energy Marketing Employee Engagement Revenue 169

Andrew Chen

MARCH 18, 2019

Or where we see Kylie Jenner built a multi-hundred million dollar revenue stream selling stuff on Instagram? These were very obviously the most talented bubble tea store operators on the planet. For marketplace companies, “revenue” that’s actually “gross bookings” or GMV. There’s a lot of exciting opportunities out there.

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AIHR

MARCH 26, 2018

Alec Levenson is a senior research scientist at the Center of Effective Organizations and a highly regarded academic thinker in the field of people analytics and writer of multiple books in the people analytics field. The first that the development of people analytics in organizations is a paradox.

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Retention Revenue Operations Employee Engagement 74

Eric Jacobsen Blog

JUNE 5, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth.

Metrics 52

Metrics Revenue Operations Benefits 52

Vantage Circle

FEBRUARY 25, 2024

By integrating recognition into various aspects of their operations, Southwest ensures that its employees feel valued and appreciated. This can lead to higher revenues and margins. Through initiatives like the Customer Obsession Awards, Microsoft reinforces the importance of customer retention in driving revenue growth.

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Retention Revenue Implementation Sales 111

Eric Jacobsen Blog

OCTOBER 15, 2014

Because, in his book, McBean, a successful businessman with four decades of ownership experience, explains the essential Seven Facts of Business Life and the Five Levels of Business Success. Bill McBean Eric Jacobson on Leadership and Management Leadership Leadership Books'

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Sales Sales Assets Banking 58

Andrew Chen

JANUARY 9, 2020

Dear readers, I’ve only been writing sporadically recently on here — mostly because I’m working on a new book project (more to come soon on that!!) Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. Series B- Bet on the revenue.

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Marketing Retention B2B Scaling 110

AIHR

DECEMBER 15, 2023

The process of learning takes place through various activities, such as seminars, conferences, hands-on experimentation, and reading articles or books. Examples include conversations, online forums, and reading books or doing research. Informal learning : Informal learning is organic, unstructured, and more self-directed.

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ROI Metrics Education Revenue 98

15Five

JUNE 1, 2017

The gist was based on Arianna Huffington’s book, Thrive : Our two main metrics for success are money and power, and they drive us to work longer hours, sleep with our phones and tablets, miss important moments with our families and impacts our health. Here too, leadership must set the example of sustainable productivity.

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Metrics Engineering Energy Benchmarking 94

Chief Executive

OCTOBER 20, 2022

But it turns out that thousands of mostly business-to-business manufacturers in smaller cities across the country are actually the ribs of what a new book is calling the “titanium economy” and are responsible not only for outsized prosperity in the present but also for the hope they can shatter the myth that U.S. manufacturing is collapsing.

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Cash Flow B2C B2B Revenue 52

Monday Task Management

MARCH 15, 2022

You’ll often hear people talk about income statements, a statement of operations, a statement of earnings, a statement of profit and loss — well, they all mean the same thing. You’ll often see a profit and loss statement called a statement of operations, income statement, or statement of earnings. You’re not alone.

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Eric Jacobsen Blog

OCTOBER 30, 2020

If you serve on a nonprofit Board, are the executive director for a nonprofit, or are responsible for raising funds for your nonprofit, The Nonprofit Fundraising Solution , book by Laurence A. Pagnoni is a must-read for you.

Nonprofit 52

Nonprofit Revenue Media Operations 52

15Five

FEBRUARY 20, 2019

We’ve been extraordinarily capital efficient, and based on a reputable benchmark , we were recently producing about 2x the average revenue per employee of companies at a similar size and stage. In 2018 we nearly doubled our annual recurring revenue while burning very little cash, and secured over $8Million in Series-A financing.

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UVA Darden

NOVEMBER 10, 2023

The results are improved efficiency, increased operating margins and strong footfall,” Venkatesan said. This may involve developing a new business model, offering AI as a service to other companies or creating revenue streams by capitalizing on the AI capabilities they’ve cultivated,” Venkatesan said.

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Marketing Digital Transformation Staffing Business Administration 59

Eric Jacobsen Blog

SEPTEMBER 24, 2017

If you serve on a nonprofit Board, are the executive director for a nonprofit, or are responsible for raising funds for your nonprofit, The Nonprofit Fundraising Solution , book by Laurence A. Pagnoni is a must-read for you.

Nonprofit 49

Nonprofit Revenue Media Operations 49

Andrew Chen

JUNE 25, 2019

As the number of homes on Airbnb scaled from around 100,000 in 2012 to over 6 million today, I led teams tackling everything from supply growth, to guest booking conversion, to marketplace quality. We then called these hosts to help them convert their requests into bookings. Georg Bauser, ex-International Expansion at Airbnb.

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Retention User Experience Travel Marketing 111