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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout Leadership

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

SaaS 207
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How to Measure Employee Recognition: Driving Success Through Data

Vantage Circle

This blog explores the key metrics and strategies for measuring employee recognition, turning appreciation into a powerful tool for driving performance and engagement. These tools can measure metrics such as the frequency, types, and impact of recognition on employee engagement and performance.

Metrics 109
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Leading Thoughts for February 2, 2023

Michael McKinney

Source: Ideaflow: The Only Business Metric That Matters * * * Look for these ideas every Thursday on the Leading Blog. Abundant ideaflow requires enormous amounts of raw material to make more of these unexpected combinations.”

Metrics 307
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Breaking the Stigma: Mental Health in the Professional World | Stephen J. Dietrich

Peter Winick

And so I ultimately came to the decision in conclusion that in order for people to engage in these conversations, which is what I really want, I needed to write something that put it all out there, kind of like a calling card so people could say, this person actually put some thought into it, not just a random blog post.

Revenue 285
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10 years of professional blogging – what I’ve learned

Andrew Chen

Of course everyone knows the mechanics of setting up a blog – but the hard part is finding your voice, figuring out topics that are interesting for other folks to read, and building a long-term habit. ” Ironic that VCs blog/tweet all day now ;). You might think that there’s too blogs on tech, startups, whatever.

KPI 110
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How to Build a Strong Customer Service Culture

Help Scout Leadership

Their success metrics should have a clear customer focus, and their leaders should care about customer experience. Report on customer service metrics to your board. Give them as much authority as you can, trust them to do what is needed, and verify it through thoughtful metrics. Learn how Help Scout aligns sales and support.

Metrics 348
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Unlock the Power of Your Team with These 20 Game-Changing Questions

Lolly Daskal

Are your goals equipped with clear and measurable metrics? – Specific metrics can provide direction and motivation. What external influences might affect your team’s ability to meet its goals? – Anticipate challenges that may arise from outside your team. – Effective communication is a two-way street.

Metrics 338