Harvard Business Review

APRIL 6, 2011

Do you have a process improvement program under way that you feel is going well? A large division of this company had recognized the need to dramatically change its business model to survive and succeed in a changing market. None of the implementation phases had really begun, let alone delivered any benefits.

Process Improvement 15

Process Improvement Scaling Benefits Implementation 15

Harvard Business Review

JULY 6, 2011

In my last post , I looked at how Toyota engages front-line workers in process improvement and the challenges for other companies that want to adopt their approach. There are three elements which are critical to any process improvement initiative, irrespective of the overall approach. How did they do it?

Process Improvement 15

Process Improvement Software Implementation Operations 15

Harvard Business Review

SEPTEMBER 27, 2012

Yet most reports, such as John Kotter's classic Harvard Business Review article " Leading Change: Why Transformation Effort Fail ," show that few attempts at fundamental change are very successful, a few are utter failures, and most fall somewhere in between, with a distinct tilt to failure. Why doesn't culture change?

Process Improvement 15

Process Improvement Energy Hospitality Culture Change 15

Harvard Business Review

OCTOBER 8, 2015

The main benefit is the on-the-spot chance to extend the surgical excision, if needed, to remove all evidence of cancer. First, in each example, the provider organization used process improvements to boost quality of care for patients: better outcomes, an enhanced care experience, lower anxiety, less wasted time, and fewer health risks.

Hospitality 14

Hospitality Revenue Insurance Operations 14

Harvard Business Review

JUNE 8, 2017

Participating employers benefit from the quality assurance of the ECEN’s rigorous center selection process and the financial savings from paying competitive, pre-set rates for bundled care negotiated between participating hospitals and HDP. Why was cardiac surgery ready and spinal surgery not?

Hospitality 8

Hospitality Insurance Travel Administration 8