Help Scout Leadership

JULY 20, 2021

They went from being a company known for its excellent engineering and top-of-the-line products to being more flexible and considering more user experience aspects, like paying attention to which industry the buyer worked in, what they’d commonly be doing with the device, and even the budget they worked with.

Sales 363

Sales Sales Metrics SaaS 363

Andrew Chen

JULY 10, 2018

Jonathan Golden (ex-Airbnb) on bootstrapping liquidity, adding host guarantees, reacting to competition, user experience. James Currier (of NFX) pens one of the classics of the last few years, defining the term “Market Network” – multiple participants, SaaS tools, with transactions at the center.

Metrics 110

Metrics eCommerce Retention SaaS 110

Vantage Circle

MAY 20, 2024

Employee Feedback: These platforms provide software that offers Surveys, Anonymous Feedback, Actionable Insights, eNPS score, Benchmarking, Track Engagement, Negative Feedback Management, 360-degree Feedback, and Heatmaps. user/month Business: $21.99/user/month user/month Business Plus: $26.99/user/month

Employee Engagement 105

Employee Engagement Software Media ROI 105

Walk Me

NOVEMBER 28, 2023

Offering a financially viable training approach The primary advantage of an LMS system over alternative employee training methods such as individual coaching, webinars, and classroom lectures lies in its SaaS-based nature. Leverage this feedback to address user issues and prioritize system refinements.

Implementation 52

Implementation Rollout Education User Experience 52

Andrew Chen

NOVEMBER 1, 2021

SaaS products often grow inside of companies — landing and expanding — which also jumping between companies as employees share products with partner firms and consultants. For example, the Acquisition Effect is powered by viral growth and the user experience that compels one set of users to invite their others into the network.

Scaling 82

Scaling Marketing Recruitment B2B 82

Vantage Circle

MAY 20, 2024

Employee Feedback: These platforms provide software that offers Surveys, Anonymous Feedback, Actionable Insights, eNPS score, Benchmarking, Track Engagement, Negative Feedback Management, 360-degree Feedback, and Heatmaps. user/month Business: $21.99/user/month user/month Business Plus: $26.99/user/month

Employee Engagement 52

Employee Engagement Software Media ROI 52

Harvard Business Review

FEBRUARY 2, 2015

And they help companies benchmark their own performance against peers. Yes, the software can be easily replicated, and better user experience and easy data portability can potentially pull users away to a new platform provider. But with the creation of a commercial graph, powerful network effects kick in.

Cash Flow 15

Cash Flow Software SaaS User Experience 15