15Five

MAY 17, 2016

I interviewed Rand recently about growing a subscription SaaS business, finding employees to contribute to Moz’s epic culture during their rapid growth, and the importance of transparency in the workplace… Q: Moz grew in revenue very quickly over the first 7 years. Moz is a self-service SaaS business. That depends.

SaaS 48

SaaS Marketing Engineering Retention 48

15Five

MAY 19, 2023

According to Gartner’s 2023 HR Budget and Efficiency Benchmarks report, HR functions spend an average of $2,524 per employee annually. With the right HR SaaS software , you can check in on employees’ well-being, get continuous feedback, develop high-performing managers, and enable a more dynamic performance management cycle.

Metrics 105

Metrics Retention Revenue Recruitment 105

Help Scout Leadership

SEPTEMBER 21, 2021

Experience working with SaaS products. When considering benchmarks for specific experiences (like years in a role, for instance), define the minimum amount of experience you would consider. Nice to haves: Industry knowledge and experience. Enterprise account management experience.

Sales 104

Sales Sales Onboarding Education 104

Andrew Chen

JULY 10, 2018

James Currier (of NFX) pens one of the classics of the last few years, defining the term “Market Network” – multiple participants, SaaS tools, with transactions at the center. Read the whole thing here: [link]. Key differences: 1) Market networks target more complex services. 3) Collaboration happens around a project.

Metrics 110

Metrics eCommerce Retention User Experience 110

Andrew Chen

AUGUST 6, 2018

Some products should be analyzed in a 7 day timeframe – like SaaS/productivity – and others on 30 days. B2B SaaS products will often find it useful to show this version, as they want to drive usage during the work week. The 7 day Power User Curve shows weekly actives, not monthly actives.

SaaS 111

SaaS Metrics eCommerce B2B 111

Liquid Planner Leadership

NOVEMBER 28, 2022

In other words, if you want your employees to be on top of their game, ensure they know what you expect from them, what benchmarks or outcomes they must hit, and how they can reach out to you when they need help or guidance. She’s also an expert in freelance writing and content marketing for SaaS, Fintech, and ecommerce startups.

Insurance 84

Insurance eCommerce SaaS Benefits 84

15Five

FEBRUARY 23, 2022

Following Jeff, Christine Kaszubski, CPO of Pindrop and recently named one of the top 50 women in SaaS, shared insights on becoming a more strategic people leader from her 25 years of experience. Read on for a recap of the key takeaways from this year’s keynote speakers. To counteract this, gather continuous feedback from your people.

Scaling 81

Scaling Diversity SaaS Benchmarking 81

Walk Me

NOVEMBER 28, 2023

Offering a financially viable training approach The primary advantage of an LMS system over alternative employee training methods such as individual coaching, webinars, and classroom lectures lies in its SaaS-based nature. This characteristic means that it is more cost-effective compared to other learning strategies.

Implementation 52

Implementation Rollout Education User Experience 52

Peter Winick

AUGUST 28, 2023

But this was the very first time that somebody said, let’s quantify you and say what percentage of the population is actually employable as part of the benchmarks which are required. And clearly, Benchmark, which were the states which were doing good and which were the states which were not doing well.

Engineering 130

Engineering Sales Sales Marketing 130

Help Scout Leadership

JULY 20, 2021

Setting up benchmarks for the standards you’d like to achieve with your customers is an essential step for deepening your customer orientation. Here’s a typical example: Imagine you’re on the support team for a SaaS product. A willingness to make it easy (and efficient) is key to becoming a customer service-oriented team.

Sales 145

Sales Sales Metrics User Experience 145

AIHR

OCTOBER 27, 2023

Their salary benchmarks are set at the 50th percentile of San Francisco market data. These rates are set by analyzing market pay rates and using external benchmarking. This structured, straightforward approach aims to minimize bias in compensation decisions and address the gender wage gap.

Compensation 115

Compensation Benefits Insurance Sales 115

Vantage Circle

MAY 20, 2024

Employee Feedback: These platforms provide software that offers Surveys, Anonymous Feedback, Actionable Insights, eNPS score, Benchmarking, Track Engagement, Negative Feedback Management, 360-degree Feedback, and Heatmaps. user/month Business: $21.99/user/month user/month Business Plus: $26.99/user/month

Employee Engagement 92

Employee Engagement Software Media ROI 92

Vantage Circle

FEBRUARY 1, 2021

KPIs, being widely used by corporates everywhere, are also great for setting an industry-standard benchmark. For example, a SaaS company will look into KPI for customer acquisition, cost of acquisition, while a brick and mortar company will look into sales per foot, average cost, etc. This aids in better planning for the long term.

KPI 52

KPI Sales Sales Revenue 52

Andrew Chen

JANUARY 9, 2020

5) market-by-market (or logo-by-logo, if SaaS) comparison where denser/older networks have higher engagement over time (network effects). Lots of benchmarking. Magic metrics indicating a startup probably has product/market fit. 1) cohort retention curves that flatten (stickiness). 2) actives/reg > 25% (validates TAM).

Marketing 110

Marketing Retention B2B Scaling 110

Vantage Circle

MAY 20, 2024

Employee Feedback: These platforms provide software that offers Surveys, Anonymous Feedback, Actionable Insights, eNPS score, Benchmarking, Track Engagement, Negative Feedback Management, 360-degree Feedback, and Heatmaps. user/month Business: $21.99/user/month user/month Business Plus: $26.99/user/month

Employee Engagement 52

Employee Engagement Software Media ROI 52

Andrew Chen

JANUARY 9, 2020

5) market-by-market (or logo-by-logo, if SaaS) comparison where denser/older networks have higher engagement over time (network effects). Lots of benchmarking. Magic metrics indicating a startup probably has product/market fit. 1) cohort retention curves that flatten (stickiness). 2) actives/reg > 25% (validates TAM).

Marketing 52

Marketing Retention B2B Scaling 52

Walk Me

AUGUST 18, 2022

Depending on the specialism of the organization, this can involve: Cotton swabs Fluid bags Alcohol wipes Sterile and non-sterile gloves Software as a Service (SaaS) A cloud-based platform. Managers use benchmarking to learn from other healthcare organizations and set comparative metrics to hit realistic targets. Financing decisions.

Hospitality 52

Hospitality Manager Operations Insurance 52

Andrew Chen

NOVEMBER 1, 2021

SaaS products often grow inside of companies — landing and expanding — which also jumping between companies as employees share products with partner firms and consultants. I often use benchmarks like D30 >20% or projecting out M12 to be >30% to try to assess this. This is when a market hits its Tipping Point.

Scaling 82

Scaling Marketing Recruitment B2B 82

Andrew Chen

NOVEMBER 1, 2018

2) Then, to identify potential upside based learnings from within the company as well as across benchmarks from across industry. Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. 3) And finally, to prioritize and make decisions that impact the future. 100+ hours of interviewing and prep.

Metrics 111

Metrics Scaling Marketing Media 111

AIHR

AUGUST 22, 2024

This rapid growth is due to the rise of mobile and cloud deployments, as well as increased automation in HR procedures and expanded adoption of cloud technologies such as Software as a Service (SaaS). It allows you to set benchmarks and track progress effectively, ensuring that the technology investments yield the desired outcomes.

Compliance 52

Compliance Implementation User Experience Performance Management 52

Andrew Chen

AUGUST 10, 2023

There are many benchmarks out there for all the product categories, but as a very rough guideline, you need a D1/D7/D30 of 60/30/15% to be at respectable numbers for a social app. An enterprise SaaS product would have its own set of metrics. (This is the Power User Curve ) Are people as active and engaged as you expect them to be?

Retention 80

Retention Metrics Marketing Scaling 80