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Customer Success Specialist Job Description: Template & Examples

Help Scout Leadership

Experience working with SaaS products. When considering benchmarks for specific experiences (like years in a role, for instance), define the minimum amount of experience you would consider. Nice to haves: Industry knowledge and experience. Enterprise account management experience.

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The 10 Best Employee Survey Tools for 2024

Vantage Circle

Workday Peakon Visit Website Workday Peakon is a SaaS platform that specializes in employee feedback and engagement. Workleap Officevibe Visit Website Workleap Officevibe is a SaaS platform designed to help companies improve employee engagement and culture.

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Building a Customer-Oriented Company: Strategies & Examples

Help Scout Leadership

Setting up benchmarks for the standards you’d like to achieve with your customers is an essential step for deepening your customer orientation. Here’s a typical example: Imagine you’re on the support team for a SaaS product. A willingness to make it easy (and efficient) is key to becoming a customer service-oriented team.

Sales 363
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Growth Benchmarks Are (Mostly) Useless

Brian Balfour

Most growth communities, forums, and email lists will inevitably have that thread that goes: “Hey, what are the benchmarks everyone’s seeing for X?” I constantly find people seeking out benchmarks or pointing to benchmarks, and we’ve all been there -- who doesn’t want some normalizing data to understand whether we’re on track or not?

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Required reading for marketplace startups: The 20 best essays

Andrew Chen

James Currier (of NFX) pens one of the classics of the last few years, defining the term “Market Network” – multiple participants, SaaS tools, with transactions at the center. Read the whole thing here: [link]. Key differences: 1) Market networks target more complex services. 3) Collaboration happens around a project.

Metrics 110
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How To Grow Your Team & Company Without Losing Them: An Interview With Rand Fishkin

15Five

I interviewed Rand recently about growing a subscription SaaS business, finding employees to contribute to Moz’s epic culture during their rapid growth, and the importance of transparency in the workplace… Q: Moz grew in revenue very quickly over the first 7 years. Moz is a self-service SaaS business. That depends.

SaaS 63
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The Power User Curve: The best way to understand your most engaged users

Andrew Chen

Some products should be analyzed in a 7 day timeframe – like SaaS/productivity – and others on 30 days. B2B SaaS products will often find it useful to show this version, as they want to drive usage during the work week. The 7 day Power User Curve shows weekly actives, not monthly actives.

SaaS 111