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Customer Story: Brain.fm

Help Scout Leadership

Reports : Visualize and benchmark customer support performance and identify areas for improvement. Measuring and benchmarking great support. The internal benchmarks of success we like to maintain are keeping our happiness score above 90 and our response time to under an hour. Before Help Scout, Brain.fm Using reports, Brain.fm

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Free Employee Engagement Survey Template and Ultimate Guide 

AIHR

Employee engagement refers to employees’ commitment and connection to their work, team, and employer. Benchmarking capabilities: Survey templates support internal benchmarking, letting you track employee engagement levels over time and gain insights into the impact of cultural shifts.

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11 Types of Bad Customer Service (and How To Avoid Them)

Help Scout Leadership

Read Email Response Times: Benchmarks and Tips for Support for practical advice. Plan ahead of time for dealing with bad reviews , and refer back to those plans during the heat of the moment. QANTAS denies it happened, but anyone who has dealt with automated phone systems is prone to believe the customer. Take a moment to breathe.

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13 ESG Metrics HR Leaders Should Use To Track Performance

AIHR

ESG metrics refer to a set of quantitative and qualitative indicators used to measure a company’s performance in Environmental, Social, and Governance (ESG) areas. Regularly monitoring and evaluating performance against these benchmarks will help identify areas for improvement and inform strategic decision-making.

Metrics 98
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How To Measure and Analyze Employee Sentiment (Plus Survey Questions)

AIHR

Employee sentiment refers to employees’ feelings, attitudes, and opinions about their employer, individual jobs, and workplace. Benchmarking Comparing internal sentiment data with industry benchmarks or historical data can help identify areas for improvement. How do you measure employee sentiment?

Metrics 69
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12 Organizational Health Metrics HR Should Know

AIHR

It can refer to culture, employee happiness, functionality, effectiveness, operations, and more. Your eNPS (Employee Net Promoter Score) refers to how likely your employees are to recommend their job or company to someone they know. Benchmark data will help with this. profit vs. non-profit) and industry. Absenteeism rate.

Metrics 144
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Growth Benchmarks Are (Mostly) Useless

Brian Balfour

Most growth communities, forums, and email lists will inevitably have that thread that goes: “Hey, what are the benchmarks everyone’s seeing for X?” I constantly find people seeking out benchmarks or pointing to benchmarks, and we’ve all been there -- who doesn’t want some normalizing data to understand whether we’re on track or not?