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Customer Story: Brain.fm

Help Scout Leadership

Reports : Visualize and benchmark customer support performance and identify areas for improvement. Measuring and benchmarking great support. The internal benchmarks of success we like to maintain are keeping our happiness score above 90 and our response time to under an hour. Before Help Scout, Brain.fm Using reports, Brain.fm

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Growth Benchmarks Are (Mostly) Useless

Brian Balfour

Most growth communities, forums, and email lists will inevitably have that thread that goes: “Hey, what are the benchmarks everyone’s seeing for X?” I constantly find people seeking out benchmarks or pointing to benchmarks, and we’ve all been there -- who doesn’t want some normalizing data to understand whether we’re on track or not?

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12 Organizational Health Metrics HR Should Know

AIHR

It can refer to culture, employee happiness, functionality, effectiveness, operations, and more. Your eNPS (Employee Net Promoter Score) refers to how likely your employees are to recommend their job or company to someone they know. Benchmark data will help with this. profit vs. non-profit) and industry. Absenteeism rate.

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What Is Compensation Management and What’s HR’s Role in it?

AIHR

Refers to the actual process of calculating and distributing wages and salaries to employees. When it comes to compensation metrics , accurate data is essential for benchmarking the competitiveness of your packages. Indirect compensation Indirect compensation (often referred to as ‘benefits’) is not typically given in cash.

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Free Employee Engagement Survey Template and Ultimate Guide 

AIHR

Employee engagement refers to employees’ commitment and connection to their work, team, and employer. Benchmarking capabilities: Survey templates support internal benchmarking, letting you track employee engagement levels over time and gain insights into the impact of cultural shifts.

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Interview Notes: 9 Reasons To Take & Best Practices To Follow (+Free Templates)

AIHR

As an HR professional, you can also use interview notes to benchmark best practices based on successful hires. These notes capture candidates’ qualifications, skills, experiences, and overall fit for open roles, providing references to aid in the decision-making process. Contents What are interview notes?

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Talent Acquisition Analytics: Why You Need It & 5 Tips For Success

AIHR

Talent acquisition analytics—also known as TA analytics—refers to the process of analyzing candidate and recruitment data and discovering unique insights that can help you make evidence-based decisions in your recruiting and onboarding processes, improve your hiring journey, and ultimately, meet business objectives.