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At a large hospitality company, for instance, the CMO can use analytics to find out not only which property or category was up or down over the weekend, but how key customer segments moved as well. CMOs need to show the ROI of every pound spent on marketing and how it delivers against the bottom line.”.
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Along with Chad Murphy of Oregon State University and Jonathan Clark of Penn State University , I found that hospital leaders who communicated visions with image-based words triggered better patient outcomes than leaders who communicated visions abstractly. The specificity of this target certainly renders it an effective benchmark.
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