Remove Benchmarking Remove Hospitality Remove ROI
article thumbnail

The Rebirth of the CMO

Harvard Business Review

At a large hospitality company, for instance, the CMO can use analytics to find out not only which property or category was up or down over the weekend, but how key customer segments moved as well. CMOs need to show the ROI of every pound spent on marketing and how it delivers against the bottom line.”.

Banking 14
article thumbnail

HR Technology Strategy: How HR Leaders Can Succeed

AIHR

Maximized ROI Strategic planning allows organizations to select and deploy technologies that offer the best return on investment. It allows you to set benchmarks and track progress effectively, ensuring that the technology investments yield the desired outcomes.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

People Remember What You Say When You Paint a Picture

Harvard Business Review

Along with Chad Murphy of Oregon State University and Jonathan Clark of Penn State University , I found that hospital leaders who communicated visions with image-based words triggered better patient outcomes than leaders who communicated visions abstractly. The specificity of this target certainly renders it an effective benchmark.

ROI 15
article thumbnail

23 Employee Performance Metrics To Track

AIHR

For instance, in healthcare, hospitals in many countries operate under government-imposed caps on the number of beds available. These metrics can also be used to benchmark against other companies. Human capital ROI The human capital ROI is a performance metric that assesses the value of human capital (i.e.,

Metrics 98