Harvard Business Review

OCTOBER 22, 2015

The charter for the Orthopedic Project specified the project goals: determine the relevant quality-outcome metrics, use TDABC to identify the resources used and their costs for the existing treatment pathways, and pursue opportunities to improve the value of care delivered. The project team developed TDABC process maps at the three locations.

Hospitality 15

Hospitality Process Improvement Operations Implementation 15

Harvard Business Review

OCTOBER 19, 2015

Under the proposed rules, hospitals would be financially accountable for not only the cost of the surgery and subsequent hospital stay but also the payments to the physician performing the surgery and all subsequent medical costs in the 90 days after discharge. Data on Outcomes and Costs.

Hospitality 12

Hospitality Operations Metrics Staffing 12

Harvard Business Review

MAY 25, 2017

Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care. Corporations are now taking a further step beyond objective metrics, which can be financial and nonfinancial, to include subjective measures — tagged as “soft.”

Banking 14

Banking Metrics Benchmarking Compensation 14

Harvard Business Review

OCTOBER 12, 2015

The CCJR model has a downstream focus: improving care during inpatient stays and the 90-day post-discharge period, to limit the need for hospital readmissions. The Dutch model, by contrast, has an upstream focus: improving primary care to prevent expensive outpatient-specialist care and hospitalizations.

Insurance 14

Insurance Hospitality Benchmarking Accounts 14

Harvard Business Review

MARCH 4, 2016

Disclosures would include metrics collected through both screens (e.g., Measuring and reporting these employee health metrics is a first step in getting corporations to adopt programs to improve that impact, they say. Would employees be screened every year for all the metrics listed at the front of this essay? The costs.

Metrics 12

Metrics Implementation Benchmarking Hospitality 12

Harvard Business Review

OCTOBER 25, 2013

Among the 20% of Medicare patients who are hospitalized each year, almost half require care after being discharged from the hospital to assist them in their recovery from serious illnesses. These “post-acute” services — home health, skilled nursing, inpatient rehabilitation, and long-term hospital care — are essential.

Hospitality 9

Hospitality Metrics Accounts Benchmarking 9

Harvard Business Review

DECEMBER 8, 2015

” Medical groups and hospitals are no different. Each performance metric can be tracked not only against Privia benchmarks but nationally across the athenahealth provider network. Few of them systematically invest in building people’s capacity to perform at their best.”

Assets 13

Assets Workflows Administration Insurance 13

Harvard Business Review

OCTOBER 16, 2014

If the number of executives from other companies who have been benchmarking GE’s management-development centers is an indication, interest in creating corporate universities is on the rise. Everyone — from the facilities team to the hospitality staff to the faculty — endeavors to create an atmosphere of excitement, learning, and connection.

Human Resources 8

Human Resources Leadership Development Benchmarking Hospitality 8

Harvard Business Review

AUGUST 5, 2014

At a large hospitality company, for instance, the CMO can use analytics to find out not only which property or category was up or down over the weekend, but how key customer segments moved as well. That approach to linked metrics served as the basis for developing employee incentives, such as bonuses.

Banking 14

Banking Marketing Revenue Sales 14

AIHR

AUGUST 22, 2024

An HR technology strategy enables informed strategic decisions by leveraging analytics and big data to gain actionable insights into workforce trends, performance metrics , and employee behaviors. It allows you to set benchmarks and track progress effectively, ensuring that the technology investments yield the desired outcomes.

Compliance 52

Compliance Implementation User Experience Performance Management 52

Walk Me

AUGUST 18, 2022

And then your organization must compete for patients against larger neighboring hospitals, often with more significant financial resources. Operational budgets involve the expenses of the day-to-day running of a hospital or clinic. For example, a small hospital may lose revenue to a neighboring hospital with several MRI scanners.

Manager 52

Manager Hospitality Insurance Operations 52

AIHR

JULY 29, 2019

For that, people using the platform per month is a key metric. Similarly, when Atul Gawande sought to implement the World Health Organization’s checklists for better health, he oriented hospitals around simple goals, such as reducing the number of deaths. Tuesday: Strategic priorities. Don’t know the spend? Don’t sweat it.

Software 104

Software Benchmarking Sales Sales 104

Harvard Business Review

JUNE 12, 2015

I recently got a call from a CEO of a health system that encompasses several hospitals, medical practices, and clinics. hospitals have to report this data to the federal government, and if they fall below certain thresholds, they pay a penalty in reduced reimbursement rates. A year earlier he had taken up his new post at Lakeland.

Hospitality 15

Hospitality Benchmarking Metrics Government 15

Harvard Business Review

DECEMBER 9, 2015

It is a widely held belief among health care leaders that comparing their hospitals and clinics to peers is very important. Benchmarking seems to assure leaders that as long as their organization’s performance is 50% of the national average or better, things are okay. Scale the initiative.

Workflows 12

Workflows Hospitality Benchmarking Operations 12

AIHR

JUNE 17, 2024

This could involve metrics like the number of training hours completed or readiness for a promotion based on assessments. P&G (Procter & Gamble) is known as a frontrunner in employee development and fostering future leaders , and the metrics back this up. Measurability refers to tracking progress toward goals.

Succession Planning 105

Succession Planning Hospitality Operations Metrics 105

Harvard Business Review

JUNE 12, 2015

Along with Chad Murphy of Oregon State University and Jonathan Clark of Penn State University , I found that hospital leaders who communicated visions with image-based words triggered better patient outcomes than leaders who communicated visions abstractly. The specificity of this target certainly renders it an effective benchmark.

ROI 15

ROI Energy Benchmarking Transportation 15

Harvard Business Review

SEPTEMBER 24, 2013

Not everyone, however, is onboard yet, because part of the value-based equation is that hospitals will be paid less to deliver better care. A major component of the Affordable Care Act is to change the way hospitals are paid, moving away from a reimbursement model that rewards procedures to one that rewards quality and outcomes.

Hospitality 12

Hospitality Benchmarking Performance Review Onboarding 12

Vantage Circle

OCTOBER 27, 2022

In Jeffrey Pfeffer's book Dying for a Paycheck , Pfeffer highlights a survey showing that, 61 percent of employees said that workplace stress had made them sick and 7 percent said they had actually been hospitalized. It's also crucial to determine realistic and measurable metrics to assess the objective's success.

Media 98

Media Compliance Metrics Recruitment 98

AIHR

FEBRUARY 4, 2025

The term “employee churn” is most commonly used in industries that have high-volume hiring and/or fast-paced environments where workforce changes occur frequently, like customer service, call centers, retail, and hospitality. SEE MORE 7. Dr. Marna van der Merwe, Subject Matter Expert, AIHR 8.

Manager 85

Manager Compensation Onboarding Retention 85

Vantage Circle

JANUARY 7, 2025

If you're working on your employee engagement strategies, you also must focus on its benchmarks to measure and analyze its progress. Yes, employee engagement benchmarks are pivotal in understanding how well your engagement initiatives compare to industry standards. Kevin Kruse What are Employee Engagement Benchmarks?

Benchmarking 104

Benchmarking Employee Engagement Metrics Real Estate 104