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Customer Story: Brain.fm

Help Scout Leadership

Workflows : Create events from tags, customer properties, or email content to properly route conversations. Reports : Visualize and benchmark customer support performance and identify areas for improvement. Measuring and benchmarking great support. Happiness report : Discover promoters and happy customers to source social proof.

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Free Employee Engagement Survey Template and Ultimate Guide 

AIHR

Benchmarking capabilities: Survey templates support internal benchmarking, letting you track employee engagement levels over time and gain insights into the impact of cultural shifts. Internal benchmarking Design your survey to allow for internal benchmarking over time. You can start by remembering three important things.

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Employee Experience Strategy: Build Yours in 11 Steps

AIHR

Collect employee feedback and external data to benchmark against competitors. Offer training on unconscious bias, celebrate diverse events, and ensure fair opportunities for everyone. Then, inventory the available resources and identify any limitations to determine how to proceed.

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How To Measure and Analyze Employee Sentiment (Plus Survey Questions)

AIHR

Employee surveys Employee pulse surveys are short, frequent surveys that capture real-time sentiment on specific topics or events. Benchmarking Comparing internal sentiment data with industry benchmarks or historical data can help identify areas for improvement. They can quickly identify employee concerns or satisfaction levels.

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How To Calculate Your Organization’s Turnover Rate

15Five

Recurring events: When turnover rates change the same way at the same time year after year, you likely have a recurring trigger. Bureau of Labor Statistics is a great resource for benchmarking. If you’re concerned about your organization’s turnover rate, recognizing patterns is the first step to figuring out what’s going on.

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Talent Acquisition Analytics: Why You Need It & 5 Tips For Success

AIHR

From here, you can create an ideal candidate profile and use it as a benchmark for new candidates. It’s essential to have an accurate grasp of your cost of hire (including your HRIS , recruiting events, paid sources, assessment costs, etc.) Comparing your data with industry benchmarks can also help reveal what needs improving.

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5 Steps To Implementing A Successful 4-Day Workweek Trial

Chief Executive

Monthly employee surveys, 1:1 interviews, productivity dashboards and tracking customer service response times are a few ways to benchmark your goals. Identify and address obstacles ahead of time Holidays, events, corporate travel and PTO all throw a wrench in a four-day workweek.