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Benioff’s Way: A Conversation With Salesforce Founder and 2022 CEO of the Year Marc Benioff

Chief Executive

From a product standpoint, the purpose of this year’s presentation is the formal rollout of “Genie”—a substantial rewrite of the Salesforce data platform that’s at the heart of the $26.5 I’m an example, and my cofounder is an example, but not every person is going to be able to move in that kind of scale.

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Shadow IT Is Out of the Closet

Harvard Business Review

In the upper left quadrant are the multi-year rollouts, like large Enterprise Resource Planning or supply chain modernization endeavors. Finally, even large projects can be broken up into what a banking client of mine calls "human bites." Such changes aren't easy.

Rollout 16
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Use Design Thinking to Build Commitment to a New Idea

Harvard Business Review

The company, Australia’s largest wealth platform provider, is the wealth management arm of the Westpac Group (Australia’s second largest bank in terms of market capitalization). One of the key supporters during the process was the Head of Strategy for the Bank, Jon Nicholson. Related Video. The Explainer: Design Thinking.

Banking 15
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The Right Way for an Established Firm to Do an Innovation Pilot with a Startup

Harvard Business Review

” A fintech start-up enjoyed greater success piloting a security offering with a global bank. The startup initially offered a similarly comprehensive approach, but the bank — driven by unhappy customer feedback — was interested in improving a particular aspect of the online user experience around security.

KPI 12
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IT Can’t Be Slower than the Rest of the Business - SPONSOR CONTENT FROM IBM

Harvard Business Review

IBM has transformed itself many times since its inception as a weights and scales company in the late 19th century and most recently embarked on a digital transformation of their own. This was a large, massive-scale transformation with over 110,000 employees globally. Let’s take banking, for example. Max De Ycaza, IBM.

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For Some Platforms, Network Effects Are No Match for Local Know-How

Harvard Business Review

Historically, some platforms haven’t embraced localization because the allure of quick scaling was too much to resist. So if an indiscriminate rollout across geographic regions is becoming less viable, how can companies accelerate growth for the platform? But network effects don’t negate the importance of customization.

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What Retail Can Teach Health Care About Digital Strategy

Harvard Business Review

Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. To this end, they will need to move from pilot programs to large-scale efforts routinely offered across the care spectrum. Insight Center. Health Care’s New Frontier. Sponsored by Optum.