Andrew Chen

JUNE 25, 2019

As the number of homes on Airbnb scaled from around 100,000 in 2012 to over 6 million today, I led teams tackling everything from supply growth, to guest booking conversion, to marketplace quality. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. Cost: Small.

Retention 111

Retention User Experience Travel Marketing 111

Andrew Chen

JUNE 25, 2019

As the number of homes on Airbnb scaled from around 100,000 in 2012 to over 6 million today, I led teams tackling everything from supply growth, to guest booking conversion, to marketplace quality. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. Cost: Small.

Retention 48

Retention User Experience Travel Marketing 48

Harvard Business Review

DECEMBER 18, 2017

But today, there’s nothing linear or traditional about the way businesses and their brands can explode in scale overnight—sometimes before the product even makes it into the hands of customers. “FOX Sports has always been about fans first,” says Tom Zentmeyer, Vice President, Technology and Games at FOX Sports.

Inclusion 8

Inclusion Media User Experience B2C 8

Harvard Business Review

DECEMBER 13, 2017

Con: Engineers lose sight of the big picture and do not develop empathy for customers, which can lead to a poor user experience. There are of course many other factors to consider for any role such as the type of product you are building (B2B, B2C, industry, etc.), and of course the compensation and benefits.

Manager 8

Manager Engineering User Experience Revenue 8