Chief Executive

OCTOBER 20, 2022

They have a playbook around developing deep expertise, serving customers extraordinarily well, both B2B and B2C. Their operations look nothing similar to this perception,” said Padhi, who came from an engineering and management background, unlike most McKinsey consultants. Can you shift that model. There’s also a lack of VC funding.

Cash Flow 52

Cash Flow B2C B2B Revenue 52

Andrew Chen

JUNE 25, 2019

Stage : Early-stage for B2C, an evergreen lever for B2B. Examples : Tips : Takes very few people to operate, should pay for itself from day 1. Stage : Early-stage for B2C, an evergreen lever for B2B. Generally, different categories require very different tactics, skills sets, and operating cadences. Cost : Medium.

Retention 111

Retention User Experience Travel Marketing 111

Eric Jacobsen Blog

MARCH 20, 2021

But it also includes a real humility on the part of leaders and an openness to learning from others – whether that’s walking through agile working labs and asking people what they’re doing to visiting companies to understand how they operate to simply reading interesting books. He is based in Paris. He is based in Copenhagen.

Digital Transformation 52

Digital Transformation B2C Telecommunications ROI 52

Eric Jacobsen Blog

JANUARY 30, 2021

But it also includes a real humility on the part of leaders and an openness to learning from others – whether that’s walking through agile working labs and asking people what they’re doing to visiting companies to understand how they operate to simply reading interesting books. He is based in Paris. He is based in Copenhagen.

Digital Transformation 52

Digital Transformation B2C Telecommunications ROI 52

Zenefits

AUGUST 30, 2022

It operates similar to the way customer relationship management software works to track customers across touchpoints and keep them engaged. In B2C transactions, personalized emails can increase open rates by as much as 50% and create more conversions. What is candidate relationship management? Recruiting emails. Interview scheduling.

Manager 64

Manager Recruitment Onboarding B2C 64

AIHR

DECEMBER 15, 2023

The article proposes three future scenarios for HR: 1) maintaining the status quo with a focus on operational excellence, 2) transforming into a strategic partner, and 3) evolving into an independent, solution-oriented agency. Each requiring different levels of courage and innovation from HR professionals.

Compliance 52

Compliance Operations B2C SaaS 52

Walk Me

JANUARY 16, 2023

It’s the primary mode of transport for most smaller-scale operations. For this reason, land transportation is traditionally used for smaller-scale transport operations. A warehouse operations team then organizes for the goods to be delivered to shops, where they’re finally available for consumers to purchase. Trucking companies.

Transportation 52

Transportation Digital Transformation Travel Change Management 52

Andrew Chen

JUNE 25, 2019

Stage : Early-stage for B2C, an evergreen lever for B2B. Examples : Tips : Takes very few people to operate, should pay for itself from day 1. Stage : Early-stage for B2C, an evergreen lever for B2B. Generally, different categories require very different tactics, skills sets, and operating cadences. Cost : Medium.

Retention 48

Retention User Experience Travel Marketing 48

Harvard Business Review

APRIL 18, 2011

The role exists in B2B and B2C firms as diverse as Allstate, Dunkin' Brands, USAA, Philips Electronics, FedEx, the Cleveland Clinic, and SAP. About one quarter of these CCOs formerly held operations positions. Who are these new customer experience executives — and why do companies appoint them?

B2C 15

B2C B2B Reorganization Operations 15

Harvard Business Review

APRIL 26, 2011

Much of the conversation about customer-centricity focuses on business-to-consumer (B2C) firms. That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. This post is part of Creating a Customer-Centered Organization.

B2B 15

B2B Travel B2C Engineering 15

Harvard Business Review

JUNE 23, 2015

Railway operators and wind farm owners were among the first to deploy the concept. Companies like John Deere have launched new business models for selling digital subscription services to farmers and operators of construction and mining equipment. Turns out, data from all of these little things can make a big difference.

B2C 15

B2C B2B Transportation Software 15

Harvard Business Review

JULY 31, 2012

While B2C companies have become adept at mining the petabytes of transactional and other purchasing data that consumers generate as they interact online, B2B sales organizations have only recently begun to use big data to inform overall strategy and tailor sales pitches for specific customers in real time.

Sales 15

Sales Sales B2B B2C 15

Harvard Business Review

FEBRUARY 5, 2018

Practically every organization today has a set of core values that ideally function as the “operating instructions” of the company. Several words always come up in practically every discussion, no matter if the company is a large enterprise or a small business, B2B or a B2C, product or service, new or established.

B2C 15

B2C B2B Operations Small Business 15

Harvard Business Review

NOVEMBER 20, 2018

” The intention was right, but there was no operational impact. All of these examples are B2C. If your business is B2C, the train is about to leave the station. I made a couple mistakes along the way. First, I just said, “hey, we’re going to be a ‘delight’ company!”

Sales Funnel 15

Sales Funnel Sales Sales B2C 15

Harvard Business Review

APRIL 2, 2015

B2C marketers have long known that the key to a customers’ hearts and minds is to make the connection between the brand and customers’ sense of self. Powerful brands (think Apple and Nike) reinforce customers’ positive self-image. We labeled these company value, professional value, and identity value.

B2B 14

B2B Sales Sales B2C 14

Harvard Business Review

MARCH 21, 2016

Unsurprisingly, the most disrupted organizations were B2C, with media being the most disrupted and telecoms and consumer financial services close behind. Tasked explicitly with driving growth, these roles combine strategy, corporate development, investment, and operations, as companies seek to find meaningful new revenues streams.

Digital Transformation 15

Digital Transformation B2C Revenue Recruitment 15

Harvard Business Review

OCTOBER 6, 2015

It’s not feasible to lower prices across the board to match the web (“Our prices are the same as Amazon”) since Internet retailers typically have lower operating costs. What does this mean for brick-and-mortar retailers? This hurdle results in discounts being awarded only to those who demonstrate they care about price.

B2C 13

B2C Sales Sales B2B 13

Harvard Business Review

APRIL 24, 2012

But instead of adopting multiple martial art styles, more B2C companies are using mixed business models, or MBM, to win. Many were perplexed in late 2007, when Google announced they would build a mobile operating system, seemingly far afield of their core online advertising model. MMA is the sport of fighting.".

Advertising 12

Advertising Real Estate B2C Revenue 12

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. Bain research shows that leading companies can achieve 60% or better response rates in B2B companies and 30% or more in most B2C situations. Unless you have achieved stability, you're in for some fun at compensation time.

Compensation 13

Compensation Metrics B2C B2B 13

Harvard Business Review

OCTOBER 30, 2014

Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Sales 15

Sales Sales Marketing B2C 15

Harvard Business Review

JUNE 20, 2018

The upshot is that Western multinationals operating in China are competing not only with each other but, more significantly, also local rivals and must differentiate themselves more forcefully than is necessary in India by, for instance, playing to their strengths in B2B rather than B2C business models.

Government 12

Government B2C Marketing B2B 12

Harvard Business Review

MARCH 9, 2018

It represents the industries that sell to businesses and the government, as opposed to business-to-consumer (B2C) industries that sell for personal consumption. These supply chain service jobs include many different labor occupations, from operation managers, to computer programmers, to truck drivers.

B2C 8

B2C Software Government Engineering 8

Harvard Business Review

MAY 6, 2013

You must move from B2C to B2B, or vice versa. Beside each operator was a large pile of partially assembled furniture. By enforcing artificial constraints, you are forced to dig deeper to uncover more inventive solutions — solutions you would not likely have discovered otherwise.

B2C 12

B2C B2B Sales Sales 12

Harvard Business Review

MARCH 17, 2016

Don’t engage in over-the-top discounting that trains customers, both in B2C and B2B markets, to buy cleverly on price and price alone. They operate with extreme cost and process efficiency, which enables them to enjoy good margins and profits even while charging low prices. Don’t start price wars. Don’t fight them.

Advertising 13

Advertising B2C Marketing B2B 13

Harvard Business Review

JULY 30, 2013

B2C sales and customer acquisition efforts are a different matter (and one I''ll perhaps address in a future blog), but for B2B, those three models are the most common pattern. To that point, a well-run telesales operation will be super metrics-driven. Entrepreneurship Operations Sales' I''ll discuss each one below.

Marketing 9

Marketing Sales Sales SaaS 9

Harvard Business Review

DECEMBER 15, 2017

Based on our experience of working with numerous companies operating in India across different industries, we find that a simple yet powerful four-step framework helps companies effectively prioritize markets in the country: Step 1: Measure risk-adjusted opportunity. Step 2: Measure operating environment.

Government 8

Government Operations Marketing B2C 8

Harvard Business Review

MAY 18, 2018

Aggregating, enriching, and sharing appropriate customer insights among select ecosystem participants allow the indirect channel to operate as an engine for connected growth. Currently, B2B companies lag their B2C counterparts in using technology to understand the customers and devise strategies for delivering better experiences.

B2B 8

B2B B2C Sales Sales 8

Harvard Business Review

OCTOBER 21, 2013

A food company, for example, outfits vehicles with entire kitchens to demonstrate the most effective and creative ways to use its specialty food ingredients in food service operations. Many products can be complicated to operate or dangerous if used incorrectly, and a van can save a customer from traveling to a training center.

B2B 8

B2B B2C Education Travel 8

Harvard Business Review

JULY 19, 2017

If you build a team that brings in operations, sales, finance, and the executive suite, you are more likely to figure out where the real bottlenecks and opportunities are, and you are more likely to come up with practical solutions that actually start solving them.

B2C 8

B2C B2B Workflows Travel 8

Harvard Business Review

OCTOBER 2, 2012

Going B2C was daunting and not in our core DNA," Kaufer remarked. Fortunately, on the side, the company had built up TripAdvisor.com as a demo site to show the prospective clients what a vertical search engine could do. But testing hypotheses was very much in the company's DNA, as well as evaluating data to learn and adjust.

Scaling 11

Scaling Travel Engineering Revenue 11

Harvard Business Review

NOVEMBER 19, 2013

On this project, an exploration of B2C opportunities in a market beset with digital new entrants, digital was important. However, OneLeap always tries to include a good digital representation because digital entrepreneurs are comfortable with seeing how a product can be quickly prototyped.

ROI 13

ROI Diversity B2C Travel 13

Harvard Business Review

DECEMBER 18, 2017

The brand can also be licensed (B-2-B-2-C) to third parties for entertainment, apparel, or any number of other products; in addition, it can merchandise its own products and sell new services to its customers or fans (B2C). Ignite your fan engagement and apply those learnings across your business. ” Read More from Microsoft.

Inclusion 8

Inclusion Media User Experience B2C 8

Harvard Business Review

DECEMBER 13, 2017

PMs have to have a deep understanding of how the organization operates and must build social capital to influence the success of their product – from obtaining budget and staffing to securing a top engineer to work on their product. and of course the compensation and benefits.

Manager 8

Manager Engineering User Experience Revenue 8

Peter Winick

APRIL 17, 2023

So, Scott spent 25 years making other thought leaders, rock stars and commercially successful product guys and what they what they are kind of what I do externally you’ve got internally and then you chose to operate on yourself recently. And I got to be books and B2C books, I got courses. Scott Jeffery Miller Yes.

Media 211

Media Marketing Education Sales 211

Peter Winick

AUGUST 15, 2022

B2B and B2C. Peter Winick If he can handle it right, if they can change their operation to support that and subscription and learning, the question becomes, you know, what do you have the scale to do right. He was most recently president of Europe, a global marketing agency. Since 2005, he’s been doing 40 to 60 keynotes a year.

Marketing 237

Marketing Scaling B2C eCommerce 237

Harvard Business Review

APRIL 29, 2016

Their developers focus on meeting operational and environmental requirements, caring little about the physical appearance or user experience of a dashboard- or engine-compartment-mounted device that monitors vehicle data. As B2C companies rush to exploit new IoT applications, pushing technology to potential end users no longer works.

User Experience 15

User Experience B2B B2C Engineering 15

Harvard Business Review

JUNE 12, 2018

Telecom operators often provide the backbone communication networks required to run systems and applications. Digital natives such as Didi and Uber are operating customer-facing mobility platforms in cities around the world. Utilities are rolling out smart meters and introducing dynamic pricing schemes. That mandate is worth keeping.

Real Estate 13

Real Estate Government Transportation B2C 13