Remove B2C Remove Metrics Remove Sales
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4 Simple Tips for Crafting an Ideal B2B Customer Experience

Help Scout Leadership

A second consideration reflects a key difference in B2B versus B2C: Realize that in most cases, the human with whom you are interacting isn’t spending “their” money, so what they value will have a different flavor than a traditional B2C relationship. and “lowercase-i-incentives” (status amongst peers, achievement of key metrics, etc.)

B2B 162
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How To (Actually) Calculate CAC

Andrew Chen

[Andrew: Paid marketing remains an integral part of many products’ acquisition channels, and one of the key metrics is Cost of Customer Acquisition, which is a nuanced calculation with lots of gotchas. B2C companies supported by ad models are a little different. Example 2: SaaS Company w/ Inside Sales.

SaaS 111
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Audience Advocacy and Thought Leadership | Cristina Loughrey

Peter Winick

In addition, we can help you implement marketing, research, and sales. Or are we getting wrapped up in just a bulk audience that you want for vanity metrics? Now that’s everybody and that’s even true B2C. And like you said, don’t try and get everyone forget that vanity metric. And why should I care?

Metrics 246
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Leveraging Your Organization’s Thought Leadership | Peter Winick and Bill Sherman

Peter Winick

They discuss thought leadership strategy (and how to create one), as well as the baseline criteria and metrics you should use, the warning signals that your strategy isn’t working, and the importance of alignment across the organization. In addition, we can help you implement marketing, research, and sales. Maybe after this.

Sales 130
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28 ways to grow supply in a marketplace — by Lenny Rachitsky, ex-Airbnb

Andrew Chen

Tactic #4: Run direct sales. Stage : Early-stage for B2C, an evergreen lever for B2B. Stage : Early-stage for B2C, an evergreen lever for B2B. Retention metrics roundup of articles and links by Andrew Chen. Once you reach scale, fraud becomes a real issue. Watch for it as you grow, and invest in addressing it. Here’s Why.

Retention 111
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How B2B Marketers Can Get Started with Social Media

Harvard Business Review

But social media marketing can offer B2B marketers a range of benefits if they take advantage of it, from increasing engagement and influencing decision making before the sales call to customizing sales messages and enhancing their company’s reputation. But look beyond the numbers of followers (which Maersk has many of).

B2B 14
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If the Customer Is Always Right, You're in Trouble

Harvard Business Review

Our article in the current issue of HBR, " The End of Solution Sales ," has created quite a stir among B2B sales professionals and pundits alike. It's the reality — the actual behaviors sales professionals and their organizations engage in every day.

B2B 17