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A New Brew: Harnessing B2C Practices for B2B Success

Chief Outsiders

If you know the difference between a watery, burnt, drip cup of coffee and a delectable, creamy cappuccino, you have all you need to build your business-to-business (B2B) company to new levels of success.

B2B 245
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Why Generative AI Will Eat Your Website and Change B2B Marketing Forever

Chief Outsiders

B2B marketing is over as we know it. The Tsunami We’ll start with an opinion and put it upfront to save you time. Full stop. A tsunami of buyer behavioral change is coming. Generative AI will truncate buyer research cycles and steal away with the first-party and third-party data that drives so much of our buyer engagement.

B2B 278
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B2B Customer Service: What It Is and How To Do It Well

Help Scout Leadership

B2B customer service has some challenges that B2C customer service doesn’t. Learn what B2B customer service is and 6 ways to excel at it. Read the full article

B2B 189
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4 Simple Tips for Crafting an Ideal B2B Customer Experience

Help Scout Leadership

Ensuring a positive experience in a B2B relationship delivers improved engagement and, ultimately, a better financial result. So if you’re responsible for a B2B relationship and you’re not already considering B2B customer experience, it’s time to get on board. Consider what the customer needs.

B2B 162
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Phoenix Rising: Reinventing B2B SMBs in the Fires of Disruption

Chief Outsiders

Certain dynamics can make a CEO think more than twice about how to ensure their company is not “left behind” like archaic brands of the past. Remember BlackBerry? Blockbuster? Their riches-to-rags stories reveal that these companies did not stay agile, ignored market warning signs, and found themselves severely impacted or bankrupt.

B2B 290
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B2B Brand Positioning: How to Claim Your Company’s Land of Opportunity

Chief Outsiders

For more than 100 years, scientists and philo so phers have been asserting that if a tree falls in a forest, and no one is there to hear it, th e n it does not make a sound.

B2B 264
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Announcing Help Scout's 2021 Customer Service Awards

Help Scout Leadership

Check out the companies who are delivering exceptional customer experiences in B2B, B2C, and Ecommerce. Read the full article

B2C 290