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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout Leadership

Bill’s experience is unique, at least in the tech world, in that he started his career in luxury resorts and hotel management. The thing that sets ClientSuccess apart from other customer service blogs is that it is mainly directed toward management and team leadership. Ebooks around topics like compensation and management.

SaaS 207
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Unlocking the ROI for Non-Fiction Authors

Peter Winick

More questions will be asked and answered in the white paper that will be released in September as we continue to pour over the data. To receive a copy of the white paper when it’s release e-mail info@authorroi.com Transcript Peter Winick And welcome, welcome, welcome. So let’s start with the first question.

ROI 47
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How to be a Superhero Project Manager

Liquid Planner Leadership

In honor of National Superhero Day on April 28th, this article gives tips on how we can rise to “superhero status” as project managers. In order to hit the mark, here are the three things a hero project manager must do: Execute with speed (Deliver the project on time). Protect all assets (Stay on budget). Protect all assets.

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Leveraging Your Organization’s Thought Leadership | Peter Winick and Bill Sherman

Peter Winick

An interview with Peter Winick and Bill Sherman about their Organizational Thought Leadership White Paper. We’ve synthesized these insights into a white paper. This is the companion, if you will, to that white paper that introduces the concepts. It’s celebration time!

Sales 130
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Redressing the Praise Deficit: Women in Leadership and Leveraging Your Best Self

UVA Darden

Leadership & Management. Women in Leadership: Read more insights in the white paper. Women, on the other hand, were prone to receive more generic praise — comments such as being “an asset to the team,” having had a “good year” and the like. Studies show that not only do managers neglect to offer routine praise, 2.

Diversity 103
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Creating a Thought Leadership Engine | Will Milano

Peter Winick

So 20 years ago, almost exactly 20 years ago, I was hired with a what I would call a mid-sized management consulting firm. Helping them understand that as consultants, as management consultants, they were bringing their thoughts to clients and that’s what clients were paying for. That was all about. Some people love podcasts.

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It’s Not a White Paper, It’s a Platform | Kasey Lobaugh

Peter Winick

If you are just closing your eyes and hoping your white paper will go to scale… You might be going about it the wrong way! The culmination of this work is a white paper titled Buying Into Better. As today’s guest says, it’s not just a white paper anymore. Now, yes, you heard me mention I did.

Scaling 246