Harvard Business Review

SEPTEMBER 2, 2015

Gledhill is Group Executive and Head of Group Technology & Operations at DBS Bank, a leading Asian bank with more than $300 billion of assets and a market capitalization of about $35. Dave Gledhill decided to learn to code. “My coding days were 20 years ago, and none of this stuff existed then,” Gledhill said.

Digital Transformation 15

Digital Transformation Banking Assets Marketing 15

Walk Me

MARCH 11, 2024

Methods-wise, informal learning may be one of the greatest assets here. In the case of organization-wide digital transformation , every staff member will need training in new software and techniques. How can upskilled employees help to improve workflows, fix problems, and make the software run effectively? Who’s it for?

Software 52

Software Implementation Workflows Compliance 52

Harvard Business Review

JUNE 1, 2016

Despite a great deal of lip service to digital transformation, the effect of all these great words on most companies is this: not much. Digital transformation halts, or fails, for many reasons—but most often it’s because minor changes at the surface level do nothing to affect the fundamental operations of a company.

Digital Transformation 14

Digital Transformation Assets Metrics Revenue 14

Walk Me

DECEMBER 12, 2023

Digital transformation has a lot to do with this. Because businesses aren’t investing enough in digital-first initiatives, they are seeing their bottom line suffer as a result. With this continual learning, employees enhance their work efficiency and become an asset to any organization. But it goes beyond that.

Compliance 52

Compliance Retention Employee Engagement Software 52

Harvard Business Review

JANUARY 31, 2017

Our research shows that digital transformation is paying off for those who embrace it: Digitally transformed organizations (“digital leaders”) performed much better than organizations that lagged behind (“digital laggards”), effectively creating a “digital divide” across companies.

Digital Transformation 14

Digital Transformation Operations Benchmarking Insurance 14

Harvard Business Review

DECEMBER 30, 2016

It is also thinking seriously about what digital transformation means for the car business. Its cars now have Connected Drive, a platform that allows drivers to purchase apps for traffic, messaging, and for starting the the engine from a distance. The physical asset itself is just the beginning. Fair enough.

Engineering 13

Engineering Digital Transformation Assets Revenue 13

Harvard Business Review

DECEMBER 14, 2018

I explained this in an article that was published in Harvard Business Review in 2008, before any of those companies began, and, now, 10 years later, that still holds true, as more and more of the business discourse is focused on digital transformation.

Digital Transformation 15

Digital Transformation Advertising Scaling Assets 15

Harvard Business Review

MAY 31, 2017

Today’s leading organizations are using machine learning–based tools to automate decision processes, and they’re starting to experiment with more-advanced uses of artificial intelligence (AI) for digital transformation. Drone- and satellite-based asset management.

Software 15

Software Assets Digital Transformation Retention 15

Harvard Business Review

MARCH 30, 2016

When the Surface then took off and gave new life to the Microsoft turnaround, it seemed to reinforce the upside-down logic of the company’s digital transformation. However, what few people realized was that Microsoft leveraged an old but often overlooked tool that has remarkable power to manage such transitions.

Software 12

Software Revenue Digital Transformation Marketing 12

Harvard Business Review

JUNE 1, 2017

Virtual agents like Alexa and Siri only perform tasks; our digital selves will actually determine and define those tasks. Think of them as “selvesware,” analogous to recommendation engines for books to read or movies to watch. A digital twin is a virtual model of a process, product, or service.

KPI 11

KPI Performance Review Government Software 11

Harvard Business Review

JULY 11, 2017

Even for experienced deal makers, a first digital acquisition is bound to be an education. Companies acquire to accelerate their overall strategy and digital transformation, as Publicis Groupe did when it acquired Sapient for $3.7 billion in 2014 to help it make the leap from a traditional advertising company to a digital one.

Assets 8

Assets Advertising Digital Transformation Marketing 8

Harvard Business Review

JULY 14, 2017

” Publicly, CEOs talk about digital transformation, but privately, they wonder if their efforts will be enough. M is Mass, in this case all the things, people, and assets of your ecosystem. By adding connections and co-creation, we multiply the ability of these assets to create value. Intellectual capital.

Assets 8

Assets Software Balance Sheet Human Resources 8

Harvard Business Review

NOVEMBER 14, 2017

Now the rise of digital technologies has added a third construct: data equity. This is data that comes through search engines, social media platforms, loyalty points and other digital transactions, such as dynamic cookies. They can do this by using data as a strategic asset — shifting from hindsight to foresight.

Travel 8

Travel Digital Transformation Transportation Media 8

Harvard Business Review

FEBRUARY 1, 2017

Digital devotees tend to conflate digitization with intangible assets — the intensity of which has indeed soared in the last half century — in ways that exaggerate digital transformation’s potential. Some kinds of know-how, for example, are generally regarded as undigitizable.

Transportation 13

Transportation Software Digital Transformation Government 13