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What Is Customer Retention + 16 Proven Retention Strategies

Help Scout Leadership

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior. Read the full article

Retention 223
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Leading Yourself: From Viral Articles to Empowering Workplaces | Elizabeth Lotardo

Peter Winick

After quitting her job at an ad agency due to a toxic culture and lack of opportunity, she penned a raw and passionate article titled “Why Millennials Keep Dumping You. ” This article went viral, resonating deeply with professionals who felt unheard and undervalued. Peter Winick Your take this job and shove it article.

Retention 176
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SaaS Customer Success: Key Roles, Strategies, and Tools

Help Scout Leadership

One of the best steps any SaaS company can take to improve customer retention is an investment in customer success. Read the full article

SaaS 312
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Relationship Marketing: The Value of Marketing to Current Customers

Help Scout Leadership

Relationship marketing is customer marketing strategy that emphasizes retention, loyalty, satisfaction, and lifetime customer value. Read the full article

Marketing 246
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The Impact of Great Support on Revenue

Help Scout Leadership

Then it's time to focus on increasing customer retention and doubling down on great customer experiences. Read the full article Looking to boost your company's revenue?

Revenue 147
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Elevating Others Thought Leadership | Watchen Nyanue Hampton

Peter Winick

Watchen shows how elevating others in thought leadership and using your own power to share the spotlight can be good for retention, succession planning, and reaching wider audiences through wider conversations that you otherwise might never have been aware of. It makes a huge difference in retention. Watchen Nyanue Hampton Yeah.

Retention 299
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Stop Letting the Latest Trend Dictate How You Run Your Company

Michael McKinney

As talked about in this Business Insider article , these trends have caused panic among leaders in all industries, who are now looking to combat these “new” issues, and consultants are right there with them, offering all sorts of “solutions.”

Revenue 289