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Tips & Templates for Writing Great Knowledge Base Articles

Help Scout Leadership

When a customer hits a snag while using your product, the first thing they interact with won’t likely be a helpful member of your team — it’s more often a knowledge base article. Much like your front door, you want to make your knowledge base articles as welcoming and friendly as possible. What is a knowledge base article?

Workflows 317
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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

You might well ask, “Why do we need a whole article about dealing with a list of questions?” The support queue is an enormous, gelatinous, sticky, messy blob, growing continually to fill all of the available space.” – Matt Hunter, Technical Support Engineer Illustrated by Carolina Escobedo Garcia , Customer Operations Associate at Clerky.

Workflows 299
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Customer Story: Brain.fm

Help Scout Leadership

With over 2 million downloads and 100k monthly users (including me as I’m writing this article), power users report an increase of focus by up to 200%, and they’ve been featured in major tech and lifestyle publications like Inc. Workflows : Create events from tags, customer properties, or email content to properly route conversations.

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HR Operations: The Essential Guide

AIHR

HR Operations is an indispensable part of every HR department. What exactly does HR operations do, what are their key responsibilities and main goals? Contents What is HR Operations? Key responsibilities of HR Operations The main goals of HR Operations HR operations manager role. What is HR Operations?

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Generative AI in HR: Examples & How To Successfully Start Using AI

AIHR

In this article, we’ll explore what generative AI (artificial intelligence) in HR looks like, how it works, its impact on HR as a whole, generative AI tools for HR, and how to start integrating generative AI in your HR department. Step 4: Integrate AI gradually Integrate AI into your workflow at a slow and steady pace. The result?

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4 People Analytics Operating Models To Implement

AIHR

This article will discuss four people analytics operating models organizations can consider leveraging value from their people analytics investment. Contents What is an operating model? An operating model is a visual depiction of how an organization or function delivers value. What is a people analytics operating model?

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AI Adoption in HR: 3 Insider Insights and Adoption Personas Defined

AIHR

In this article, we discuss the current state of AI adoption in HR, explore these four personas, and highlight the key priorities HR leaders need to focus on to harness AI’s potential effectively. They typically operate in environments with more investment in AI.