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13 ESG Metrics HR Leaders Should Use To Track Performance

AIHR

A growing number of companies are prioritizing purpose, linking profit to environmental, social, and governance (ESG) metrics that attract conscious investors, customers, and employees. Contents What are ESG metrics? When it comes to HR and ESG , numerous ESG-related responsibilities fall under the purview of Human Resources.

Metrics 98
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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

You might well ask, “Why do we need a whole article about dealing with a list of questions?” Our own team at Help Scout shared their triage model in this article. Prioritize conversations by using workflows, tags, and folders. The art of the support queue. It’s a fair question, but there is more to a support queue than that.

Workflows 299
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Customer Story: Brain.fm

Help Scout Leadership

With over 2 million downloads and 100k monthly users (including me as I’m writing this article), power users report an increase of focus by up to 200%, and they’ve been featured in major tech and lifestyle publications like Inc. Workflows : Create events from tags, customer properties, or email content to properly route conversations.

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AI Adoption in HR: 3 Insider Insights and Adoption Personas Defined

AIHR

In this article, we discuss the current state of AI adoption in HR, explore these four personas, and highlight the key priorities HR leaders need to focus on to harness AI’s potential effectively. The current challenges in adopting AI in HR pose several l risks for the field.

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Employee Retention Metrics: Measuring the Key to a Thriving Workforce

Vantage Circle

Companies with data-driven PeopleOps teams use a range of metrics to gauge their success in retaining their workforce. This article explores these employee retention metrics. We’ll look at key metrics to track, as well as calculations, best practices, case studies, and more. What are Employee Retention Metrics?

Retention 105
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The Ultimate Guide to Small Business Customer Service

Help Scout Leadership

If you want a little more guidance on the subject, check out this article on creating a multichannel customer support strategy. Using workflows , you can automate certain manual tasks to make your team more efficient and provide an even higher level of service to customers. In a sense, metrics act a lot like a map for your team.

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HR Digital Transformation: An HR Leader’s Guide

AIHR

What’s more, since the advent of ChatGPT and similar generative AI solutions, employees are increasingly integrating these tools into their daily workflows. Once everyone is on board, you can determine your objectives and priorities together and define success metrics. Start with the ideas that are high impact and low effort.