Help Scout Leadership

AUGUST 22, 2023

Measure and improve your customers' ability to be successful with your product by tracking these 8 key SaaS customer success metrics. Read the full article

SaaS 189

SaaS Metrics 189

Peter Winick

JUNE 6, 2024

After quitting her job at an ad agency due to a toxic culture and lack of opportunity, she penned a raw and passionate article titled “Why Millennials Keep Dumping You. ” This article went viral, resonating deeply with professionals who felt unheard and undervalued. Peter Winick Your take this job and shove it article.

Retention 169

Retention Employee Engagement Metrics Marketing 169

Help Scout Leadership

OCTOBER 15, 2021

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing. Read the full article

Metrics 147

Metrics 147

AIHR

JULY 2, 2024

This article will explore both training and development models in detail, including their key advantages and disadvantages, when to use which model, and best practices for HR professionals when using instructional design models. Although these are not the only learning models available, they remain two of the most popular. compliance).

Metrics 116

Metrics Implementation ROI Compliance 116

Help Scout Leadership

OCTOBER 26, 2021

SaaS customer support has a deeper impact on your business's key metrics than you might think. Read the full article Here's why it’s important and how to do it well.

SaaS 290

SaaS Metrics 290

AIHR

JULY 19, 2022

Thus, it is essential to track HR business partner metrics to ensure that your company’s HRBPs are effective. Let’s dive into the HR Business Partner metrics! Contents What are HR Business Partner metrics? Why track HR Business Partner metrics HR Business Partner metrics examples.

Metrics 138

Metrics Retention Employee Engagement Diversity 138

AIHR

JANUARY 17, 2023

What are some organizational health metrics HR should know and keep track of? 12 organizational health metrics to measure. Given the gray area around organizational health and the need for more consensus about what it means within an organization, business leaders often fail to set targets and track metrics to measure and improve it.

Metrics 144

Metrics Benchmarking Compensation Employee Engagement 144

Help Scout Leadership

SEPTEMBER 9, 2024

Maximize ROI and boost support efficiency with our guide to AI support metrics. Read the full article

Metrics 113

Metrics ROI 113

AIHR

AUGUST 2, 2022

To measure and track this along the way, employee onboarding metrics help you understand your new hires’ experience, how fast they are onboarded, and what excites them about their job and the organization. . Let’s have a look at onboarding metrics you should track. Common onboarding metrics. Time to productivity.

Onboarding 141

Onboarding Metrics Retention Implementation 141

AIHR

MAY 10, 2022

Let’s have a look at employee retention metrics that help improve employee retention at your organization. Why you need to measure employee retention Common employee retention metrics. Employee retention metrics help you assess that. Common employee retention metrics. Contents What is employee retention?

Retention 144

Retention Metrics Compensation Scaling 144

Help Scout Leadership

MARCH 12, 2024

Discover how customer engagement metrics can transform your business strategy for better, more personalized customer experiences. Read the full article

Metrics 133

Metrics 133

AIHR

JUNE 7, 2022

Let’s have a look at all you need to know about employee wellbeing metrics. Contents What are employee wellbeing metrics? Useful employee wellbeing metrics. What are employee wellbeing metrics? Proving the impact of wellbeing in the workplace is possible with employee wellbeing metrics.

Metrics 144

Metrics Employee Engagement Insurance Benefits 144

Peter Winick

JANUARY 9, 2025

If you feel like you are losing your passion for thought leadership, read this article to get some tips from Peter on how to Reevaluate, Retool, and Reengage. It’s not, hey, I read an article and you should read this article. Transcript Peter Winick And welcome, welcome, welcome. This is Peter Winick.

Revenue 285

Revenue Benefits Accounts Retention 285

Help Scout Leadership

APRIL 29, 2021

Their success metrics should have a clear customer focus, and their leaders should care about customer experience. Report on customer service metrics to your board. Give them as much authority as you can, trust them to do what is needed, and verify it through thoughtful metrics. Learn how Help Scout aligns sales and support.

Metrics 348

Metrics Sales Sales Implementation 348

Help Scout Leadership

MAY 14, 2021

With over 2 million downloads and 100k monthly users (including me as I’m writing this article), power users report an increase of focus by up to 200%, and they’ve been featured in major tech and lifestyle publications like Inc. Help Scout makes it effortlessly easy to reference these metrics whenever we need them,” explained Perog.

Benchmarking 279

Benchmarking Workflows Metrics Operations 279

AIHR

OCTOBER 8, 2024

Culture metrics provide crucial information into the ‘pulse’ and overall health of a company’s culture and work environment. Positive company culture has many business advantages, so you should know how to measure it and which relevant metrics to track. This article discusses 19 important culture metrics to track and why they matter.

Metrics 98

Metrics Employee Engagement Retention Onboarding 98

AIHR

OCTOBER 25, 2022

An essential part of developing an impactful annual HR report is including the right metrics to clearly quantify how HR is impacting strategic goals and organizational performance. Contents What is an annual HR report Metrics to include in an annual HR report How to prepare the annual HR report. What is an annual HR report?

Metrics 116

Metrics Recruitment ROI Retention 116

Help Scout Leadership

AUGUST 22, 2023

By tracking key ecommerce metrics and KPIs, you’ll cultivate a thriving business, enhance customer experiences, and propel growth. Read the full article

eCommerce 100

eCommerce Metrics 100

AIHR

FEBRUARY 19, 2024

HR metrics provide a data-driven approach to managing human capital, offer insights into the effectiveness of HR practices, and ultimately predict the future. Let’s take a look at the commonly used HR metrics and how you can track and utilize them in your organization. Contents What are HR metrics?

Metrics 105

Metrics Recruitment Human Resources Revenue 105

Help Scout Leadership

AUGUST 22, 2023

Customer satisfaction is the pulse beneath most key business metrics. Read the full article Learn its importance, how to measure it, and six ways to improve it.

Metrics 189

Metrics 189

AIHR

AUGUST 20, 2024

There are four key stages of performance management: Planning: This stage involves setting performance expectations and goals and defining individual success metrics. These include updating performance review sheets, tracking performance metrics, and prompting managers to set up meetings with employees.

Performance Management 126

Performance Management Implementation Manager Metrics 126

Vantage Circle

DECEMBER 19, 2023

Companies with data-driven PeopleOps teams use a range of metrics to gauge their success in retaining their workforce. This article explores these employee retention metrics. We’ll look at key metrics to track, as well as calculations, best practices, case studies, and more. What are Employee Retention Metrics?

Retention 105

Retention Metrics Human Resource Information Systems (HRIS) Employee Engagement 105

AIHR

AUGUST 12, 2024

Incorporate the examples in this article into your company’s employee engagement plan for positive long-term results. 15 employee engagement examples HR should follow How to develop an effective employee engagement plan Employee engagement metrics to track What is employee engagement? Contents What is employee engagement?

Employee Engagement 105

Employee Engagement Metrics Inclusion Implementation 105

AIHR

AUGUST 19, 2024

Establish and track employee experience metrics: Data provides tangible evidence of what works well and which issues to address to enhance the employee experience. This metric helps you gauge the employee experience levels in your organization. This will give you additional sights into how well your strategy is working.

Onboarding 119

Onboarding Employee Engagement Metrics Diversity 119

AIHR

SEPTEMBER 13, 2024

In this article, we discuss the current state of AI adoption in HR, explore these four personas, and highlight the key priorities HR leaders need to focus on to harness AI’s potential effectively. The current challenges in adopting AI in HR pose several l risks for the field.

Employee Engagement 111

Employee Engagement Metrics Digital Transformation ROI 111

Help Scout Leadership

APRIL 27, 2021

You might well ask, “Why do we need a whole article about dealing with a list of questions?” Our own team at Help Scout shared their triage model in this article. Monitor your core customer service metrics , and talk with your team regularly to determine whether it is time to tweak your approach. The art of the support queue.

Workflows 299

Workflows Manager Metrics Engineering 299

Alison Green

JUNE 19, 2024

The scientific articles A lifetime ago, I was a copy editor at an international science journal that took itself very seriously. I literally had 10 times the sales as he had that year, which supposedly made up 80% of our performance evaluation metric. He understands from former coworkers that the flowers went right in the trash.

Metrics 105

Metrics Deliverables Manager Nonprofit 105

Help Scout Leadership

SEPTEMBER 14, 2021

If you want a little more guidance on the subject, check out this article on creating a multichannel customer support strategy. Lastly, you need to set some sort of metrics (more on that below) to measure performance and set standards for service. Tip #8: Report on customer service metrics at company meetings.

Small Business 321

Small Business Metrics Marketing Scaling 321

AIHR

DECEMBER 19, 2024

This article explores how the 90-day review process can support new hires’ success, empower managers to lead effectively and foster a high-performing, supportive culture that keeps top talent engaged. Do: Use specific, quantifiable metrics to assess performance objectively.

Onboarding 98

Onboarding Metrics Retention Compliance 98

Peter Winick

FEBRUARY 1, 2024

Three Key Takeaways: A good metric for thought leadership is repeat usage. Peter Winick So how whether it’s deployed, or you can talk more generally, how are decisions made around metrics and give this more and give this. So the metric I avoid is how many sessions have you done. Moments are all around us.

Metrics 293

Metrics Real Estate Engineering ROI 293

AIHR

AUGUST 2, 2024

Get stakeholders on board, define objectives & metrics Share the outcomes of your audit and prioritization exercise with the key stakeholders in the company and use this as an opportunity to get them on board with your digital transformation plans. Start with the ideas that are high impact and low effort.

Digital Transformation 116

Digital Transformation Software Human Resources Recruitment 116

AIHR

JULY 12, 2024

Define clear objectives and success metrics for the transformation As with any new project, you should define clear objectives and success metrics before embarking on your digital transformation journey. The objectives and metrics will differ per organization.

Digital Transformation 105

Digital Transformation Human Resource Information Systems (HRIS) Onboarding Software 105

AIHR

JULY 10, 2024

Become certified: AIHR’s certificate programs can help you become certified in the areas of HR Generalist , People Analytics , HR Metrics & Reporting , and more. 26 26 HR (General) 42 42 HR Business Partner 2.0

Human Resources 114

Human Resources Assets Compensation Metrics 114

AIHR

AUGUST 6, 2024

Metrics Typically focused on efficiency metrics such as time-to-fill roles, turnover rate , and cost per hire. Emphasizes people-centric metrics such as employee satisfaction, engagement, retention, and performance outcomes. Adopt a data-driven approach: Track DEIB metrics to measure progress and identify areas for improvement.

Inclusion 104

Inclusion Employee Engagement Diversity Implementation 104

Help Scout Leadership

MAY 12, 2021

That’s a foundational belief at Help Scout, as outlined in our support-driven growth articles. In this article, we discuss the role of support teams in retaining customers and show how to combine high-quality, empathetic customer service with a deliberate focus on business growth. Educate while answering. Reduce customer effort.

Retention 294

Retention Revenue Sales Sales 294

AIHR

JULY 30, 2024

It also provides guidelines for tracking key metrics, such as turnover rate , to assess employee engagement’s bottom-line impact. Engagement is not about a survey or a metric but rather about measuring the organization’s ability to unlock the productivity of its people in a responsible and sustainable way.”

Employee Engagement 105

Employee Engagement Benchmarking Implementation Metrics 105

AIHR

SEPTEMBER 2, 2024

This article discusses the elements of a successful performance management framework and how to develop an effective one for your organization. Performance monitoring: HR and managers monitor employee performance based on their goals by tracking key metrics and KPIs and regularly providing constructive feedback.

Performance Management 115

Performance Management Manager Performance Review Implementation 115