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Customer Success vs. Account Management: Why Both Matter

Help Scout Leadership

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management? Key components of account management.

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Predictors of Job Performance: What Drives Insurance Sales Agents [Case Study]

AIHR

Let’s have a look at how an organization assessed predictors of job performance of insurance sales agents. Contents Analyzing insurance sales agents’ performance Overall findings Recommendations. Analyzing insurance sales agents’ performance. The sales agents assessed in this study were all based in Zimbabwe.

Insurance 145
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Accountability for Entrepreneurs: From Chaos to Clarity

Jackie Nagel

Your marketing and sales funnels are functioning beautifully and creating a consistent stream of clients for your business. The chaos of the Messy Middle often forces businesses to abandon their successful tactics, including accountability, needed to grow. This is NOT accountability! THIS is accountability!

Accounts 130
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Compassionate Accountability | Nate Regier

Peter Winick

An interview with Nate Regier about his newest book on merging accountability and compassion to create a healthy leadership culture. Accountability and compassion are often thought of as opposed concepts. Now that we know what Compassionate Accountability is, how can we practice it? How leaders build connections and get results.

Accounts 130
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Get a Full View of Target Accounts with OrgChartHub - Super Cool!

Ascend

I believe it would be super valuable for organizations targeting larger accounts with complex sales, or companies with multiple opportunities in different areas. It gives you a great overview of the org structure and who is being worked by sales and engaged by marketing.

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Customer Success Specialist Job Description: Template & Examples

Help Scout Leadership

At others, customer success specialists are accountable for managing churn and providing essential support. Assist the sales team in driving and managing renewals. Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle. Enterprise account management experience.

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Tap Into Revenue in the Queue With Light Users

Help Scout Leadership

Add sales, marketing, and account management into Help Scout as light users and tap into new revenue potential. Don’t miss out on revenue opportunities hiding in your support queue. Read the full article

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