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How Support Teams Can Improve Customer Retention

Help Scout Leadership

What is customer retention and how is it measured? Customer retention , then, is all the work you do to keep that customer coming back again and again. Plugging these numbers in to the formula, we get: (580-100)/500 x 100 = 96% retention. Why customer service teams should care about retention.

Retention 294
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Unlocking the Secrets of Effective One-on-One Meetings

Lolly Daskal

If done effectively, these meetings can lead to increased productivity, engagement, and retention. Accountability counts: One-on-one meetings are an opportunity for leaders to hold their employees accountable for their work and performance. This can help to build trust and understanding.

Retention 342
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Is Your Employee Retention Program Working?

Zenefits

Researchers indicate that workers like their chances in the current job market, meaning employers must remain vigilant with their retention efforts for top performers. For companies to ensure their employee retention programs are working , they must first understand why employees may be choosing to leave.

Retention 116
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Employee Experience Strategy: Build Yours in 11 Steps

AIHR

It aims to incentivize employees by meeting their needs, resulting in greater employee productivity and retention. The strategy takes into account the full employee lifecycle, from recruitment and onboarding to daily work experiences, career development, and offboarding.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards.

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13 Practical Performance Management Strategies To Implement (In 2024)

AIHR

Managers then meet with employees regularly to discuss performance and goals, providing real-time feedback and ensuring accountability. Enhanced talent retention: Employees who are more engaged and motivated at work are more likely to remain with the organization. This can boost employee motivation, performance, and retention.

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Navigating Leadership Accountability in Recognition Practices

Vantage Circle

Reviewed by : Saurabh Deshpande - People Culture Expert Without accountability, there is no trust, and without trust, there is no leadership. Accountability in leadership involves being transparent about processes, owning mistakes, and committing to continuous improvement. – Capt. (Dr.)

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