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And so we’ve turned it into a engine really for innovation and transformation much more broadly versus just managing realestate, when. But yes, I laugh at the metrics question because I think people, especially in Deloitte, where we have a strong accounting practice, they like to count things, you know, can we go here?
A lot of times, unit economics are hand-waved by product teams because some costs are excluded from the contribution margin or net revenue calculations that maybe shouldn’t be — like headquarters costs, realestate, and so on. Focus on accountable spend, and reduce ones have a long/fluffy payback?
Stephen Joel Trachtenberg is by all accounts a mensch. A Jesuit friend of mine at neighboring Georgetown once told me, with admiration, how for years Trachtenberg outfoxed the rival school in everything from strategy to marketing to realestate acquisition, and in the process transformed underdog GW into a national powerhouse.
We don’t hold reps accountable for call times. Usually when marketing departments do their ROI calculations, they assume that the lifetime value of a customer is fixed. We put our phone number at the top of every single page of our website because we actually want to talk to our customers. We staff our call center 24/7.
However, for more complex sales, such as those involving longer sales cycles—like selling realestate or enterprise software—the number of sales alone becomes less reliable. Human capital ROI The human capital ROI is a performance metric that assesses the value of human capital (i.e.,
But it can also slow the growth of realestate, technology, and manufacturing firms. The related processes and accounts, as well as a pending list of open positions, should be kept ready. Evaluating the ROI of a New Employee. No account yet? Keep a list of essential and non-essential roles. Remember Me.
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