Remove Accounts Remove Onboarding Remove SaaS
article thumbnail

6 User Adoption Strategies for Growing SaaS Businesses

Help Scout Leadership

For B2B SaaS companies, user adoption is one of the most important elements to get right in order to grow sustainably. Appcues found that activation (when customers experience the core value of the product) is the most important pirate metric for SaaS growth. Encourage existing customers to grow their accounts.

SaaS 236
article thumbnail

Customer Success Specialist Job Description: Template & Examples

Help Scout Leadership

For instance, customer success may be responsible for implementation, onboarding, and lifecycle management at some larger companies. At others, customer success specialists are accountable for managing churn and providing essential support. Manage the onboarding process for each new customer, from technical evaluation onward.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Value-first new user onboarding and how to stop losing new users you don’t even know you’re losing

Growth Hacker

Value-first onboarding and how to stop losing new users you don’t even know you’re losing Quick question. What’s the most important metric when it comes to converting sales through your SaaS product? It’s activated accounts, the number of new users that received value from your product during their onboarding.

article thumbnail

Customer Story: LanguaTalk

Help Scout Leadership

For example, we offer students help if they’re on the tutor listings page for several minutes without booking a trial, and we give tutors guidance when they create an account. Their docs are really clear, and they always get back to us at lightning speed with detailed and personalized answers (not the case with all SaaS companies).

SaaS 147
article thumbnail

16 Best Employee Experience Platforms For Your Organization

Vantage Circle

It takes into account how an employee connects, engages, and communicates and how they feel about being a part of the organization. Supported Platforms: Cloud, SaaS, Web-Based. Supported Platforms: Cloud, SaaS, Web-Based. Supported Platforms: Cloud, SaaS, Web-Based. Supported Platforms: Cloud, SaaS, Web-Based.

SaaS 98
article thumbnail

The 10 Best Employee Survey Tools for 2024

Vantage Circle

Onboarding surveys: Targeted at new hires, these surveys gather feedback on the onboarding process and early experiences with the company. Workday Peakon Visit Website Workday Peakon is a SaaS platform that specializes in employee feedback and engagement. It covers the full lifecycle from onboarding to exit.

article thumbnail

How To (Actually) Calculate CAC

Andrew Chen

Since HubSpot is a B2B SaaS product, CAC would equal the cost to acquire a new customer on one of their Basic, Pro, or Enterprise plans. The first issue with the basic calculation is that it doesn’t take into account the time period between when you spend the marketing/sales money and when you actually acquire a customer.

SaaS 111