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Plugging into Nonprofit Success | Dr. Sharon Elefant

Peter Winick

Posting daily tips on social media—short, digestible clips that share valuable insights—can go a long way. Consistency Builds Thought Leadership: Sharon’s advice to emerging thought leaders is to start small and be consistent, using platforms like social media to post daily tips. Ask an accountant or a lawyer, whatever.

Nonprofit 282
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Equipping Leaders and Employees to Manage Polarizing Issues in the Workplace

David Grossman

Where once a clear boundary may have existed between our professional and personal lives, as the two blend together and trust in key institutions such as government, media and NGOs continues to erode, business leaders are compelled to demonstrate accountability and take a stance.

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Compassionate Accountability | Nate Regier

Peter Winick

An interview with Nate Regier about his newest book on merging accountability and compassion to create a healthy leadership culture. Accountability and compassion are often thought of as opposed concepts. Now that we know what Compassionate Accountability is, how can we practice it? How leaders build connections and get results.

Accounts 130
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What is the Gouge?

Michael McKinney

Harward explains: Each choice is filtered through the collective experience and wisdom of those participating and reinforced accountability to each other and to yourself, faith in one another, and inherent trust, which facilitates deliberate action. Accountability and confrontation are aligned. Anonymity kills accountability.

Accounts 267
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Will New EU Law Begin Holding Social Media To Account?

Forbes Leadership

Social media companies have yet to enact anything approaching effective measures to curb misinformation on their platforms. A new EU law is an important step forward, but will it result in new insights into how platforms are affecting people’s judgment and mental health?

Media 85
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11 Types of Bad Customer Service (and How To Avoid Them)

Help Scout Leadership

Requiring customers to make a phone call to cancel or modify their account, when everything else can be done online, is infuriating. Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. Forcing phone calls This is the opposite of the earlier “hiding humans” category of poor service. How Bare you?

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14 Faux Pas Comms Pros Should Avoid Making On Corporate Social Media Accounts

Forbes Leadership

One wrong move on a company’s social media accounts can result in a PR crisis, damaging the company’s reputation and bottom line.

Media 71