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13 Practical Performance Management Strategies To Implement (In 2024)

AIHR

Performance management strategies are crucial for driving results. Gallup and SHRM found that under 20% of employees find their performance reviews inspiring, and 95% of managers are dissatisfied with their organizations’ review systems. It’s clear that performance management is effective.

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Customer Success vs. Account Management: Why Both Matter

Help Scout Leadership

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management? What is customer success?

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Compassionate Accountability | Nate Regier

Peter Winick

An interview with Nate Regier about his newest book on merging accountability and compassion to create a healthy leadership culture. Accountability and compassion are often thought of as opposed concepts. Now that we know what Compassionate Accountability is, how can we practice it? How leaders build connections and get results.

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Customer Success Specialist Job Description: Template & Examples

Help Scout Leadership

For instance, customer success may be responsible for implementation, onboarding, and lifecycle management at some larger companies. At others, customer success specialists are accountable for managing churn and providing essential support. Manage the onboarding process for each new customer, from technical evaluation onward.

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10 Empowering Ways to Help Your Employees with Self-Motivation at Work

Lolly Daskal

These help manage stress and maintain a positive mindset. An HR manager and I implemented a “personal why” workshop. I coached a sales leader who replaced “failure” with “learning opportunity.” ” Employees set goals and developed action plans, resulting in a more accountable team.

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Tap Into Revenue in the Queue With Light Users

Help Scout Leadership

Add sales, marketing, and account management into Help Scout as light users and tap into new revenue potential. Don’t miss out on revenue opportunities hiding in your support queue. Read the full article

Revenue 203
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Moving Beyond Company Organization Silos: Lessons from the Aviation Industry

Michael McKinney

Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. There’s no single CEO-like entity and no hierarchy for single accountability. Even worse, functional processes — finance, human resources, sales, etc. systems, air travel feels a bit more like a chore than like a treat.