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Tips & Templates for Writing Great Knowledge Base Articles

Help Scout Leadership

Common knowledge base article types include informational articles, how-tos, troubleshooting guides, and FAQs. 8 best practices for writing effective knowledge base articles The best help content is informative, engaging, unquestionably straightforward, and mindful of how and why a customer searched for help in the first place.

Workflows 317
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AI Isn’t Human—Leadership Still Requires the Human Touch

Lolly Daskal

AI can process information, but it cant replace the human touch that builds trust, inspires action, and fosters real connection. AI Can Process Data, But Leaders Shape Vision AI can sift through massive amounts of information, identify patterns, and generate insights. AI provides probabilities; leaders provide purpose.

Workflows 190
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Shared Inbox 101 + The 7 Best Shared Inbox Tools

Help Scout Leadership

Help Scout is a shared inbox designed specifically for customer service teams with many features that help you deliver exceptional support, improve collaboration, and work more efficiently: Automatically assign and sort incoming emails with workflows. Use Help Scout to apply tags and create workflows to automate common tasks.

Workflows 264
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How Leaders Can Build an Autonomous Work Environment

Michael McKinney

And, importantly, agency and control require what I call the three selfs : self-confidence, self-accountability, and self-sufficiency. Keep people fully informed. Communicate all relevant information to employees, partners, and other stakeholders on a regular, if not real-time, basis. Have a digital nervous system.

Workflows 211
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Google Collaborative Inbox: Pros, Cons, and 5 Alternatives

Help Scout Leadership

Though it’s not a complete support solution by any means, it does offer some expanded functionality compared to a standard Gmail account. A simple way to think about it is as a shared email folder: More than one person can access the shared folder from their own email account once invited by the group admin. help@ or support@ ).

Accounts 290
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The 9 Best Customer Service Software for Small Businesses

Help Scout Leadership

The benefits of using customer service software You can certainly deliver great customer service without using specialist software, and many online businesses start out with nothing more than a free email account. Workflows for taking actions automatically or manually, such as adding tags, assigning to the right person, or setting priorities.

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11 Tips on Delivering Great Customer Service in Education

Help Scout Leadership

When working in education, you’ll interact with sensitive information at some point. Many countries have specific privacy laws about processing and handling education-related information. Research shows tests and quizzes can help with information retention. Pain point #1: Privacy concerns. For example, in the U.S.,

Education 290