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Creating a Thought Leadership Engine | Will Milano

Peter Winick

One of the hardest parts of creating a thought leadership engine is keeping it going. Will shares how having a knowledgeable team can make it easier to keep that engine going and take your ideas to scale. Will Milano And developing a I’ve always said the hardest part about developing a thought leadership engine is maintaining it.

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Customer Success vs. Account Management: Why Both Matter

Help Scout Leadership

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management? What is customer success?

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Grow your leadership impact as a Tech Lead or Engineering Manager

Asana

We’ve reached a new chapter in our R&D organization – hiring and onboarding more engineering leaders than ever before. All development teams at Asana have a single Engineering Manager (EM) , who is accountable (1) for program success. EM & TL Roles at Asana. Core Focuses for the TL and EM Roles.

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Leading Thoughts for July 27, 2023

Michael McKinney

We need people who can think, write, and speak with clarity and conviction, people who can relate to and motivate accountants and salespeople, nurses and electrical engineers, systems analysts and social workers.” Source: Hoover's Vision: Original Thinking for Business Success II.

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Moving Beyond Company Organization Silos: Lessons from the Aviation Industry

Michael McKinney

There’s no single CEO-like entity and no hierarchy for single accountability. True, we can point to the fact that airplanes are massively engineered for reliability, but let’s look beyond the machinery. The aviation industry has designed its business processes for clear handoffs and accountability.

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Cultivating High-Profile Relationships in a Digital World | Clemence Sop

Peter Winick

Bill and Clemence explore her career transition from supply chain engineering to big data and social media, driven by her curiosity about the future impact of collective intelligence and connection data on human behavior and business. You know, growing up, having almost everybody in my family is an engineer. So interesting.

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Help Scout’s Step-By-Step Remote Hiring Process

Help Scout Leadership

The project itself runs the gamut depending on the role — some might be presentations, others might be role playing or demos: Engineering projects are all take-home coding exercises that are similar in language and project setup to what they might be working on on a daily basis.