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Customer Success vs. Account Management: Why Both Matter

Help Scout Leadership

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management? What is customer success?

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Breaking the Stigma: Mental Health in the Professional World | Stephen J. Dietrich

Peter Winick

And so I ultimately came to the decision in conclusion that in order for people to engage in these conversations, which is what I really want, I needed to write something that put it all out there, kind of like a calling card so people could say, this person actually put some thought into it, not just a random blog post.

Revenue 297
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Unlock the Power of Your Team with These 20 Game-Changing Questions

Lolly Daskal

Are your goals equipped with clear and measurable metrics? – Specific metrics can provide direction and motivation. Can you simplify accountabilities to make roles more transparent and compelling? What external influences might affect your team’s ability to meet its goals?

Metrics 344
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Compassionate Accountability | Nate Regier

Peter Winick

An interview with Nate Regier about his newest book on merging accountability and compassion to create a healthy leadership culture. Accountability and compassion are often thought of as opposed concepts. Now that we know what Compassionate Accountability is, how can we practice it? How leaders build connections and get results.

Accounts 130
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Strategic, Simple, and Successful Guide to Managing Change for Leaders

Lolly Daskal

It’s more than managing budgets or metrics; the key lies in understanding and managing the people side of change. Set expectations and hold people accountable: Clear communication is essential. Leading change requires new mindsets, skills, and techniques.

Manager 326
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Top 10 Steps to Better Design Strategy Success Metrics

LSA Global

Top 10 Steps to Better Design Strategy Success Metrics Workplace metrics impact workplace behaviors and performance. Designing the right strategy success metrics can mean the difference between a leadership team collectively steering toward its strategic targets and veering off course. Makes sense right? Wells Fargo opened 3.5

Metrics 68
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How Leaders Can Positively Address Biases In AI Decision-Making

Lolly Daskal

This approach prioritizes fairness, transparency, and accountability. Audits should use both quantitative metrics and qualitative assessments. Maintain human oversight and accountability: While AI can be a powerful tool for decision-making, it should never operate without human oversight.

Diversity 201