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Customer Success Specialist Job Description: Template & Examples

Help Scout Leadership

At others, customer success specialists are accountable for managing churn and providing essential support. Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle. Experience managing accounts for a product that solves complex problems across many business units.

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The 10 Best Employee Survey Tools for 2024

Vantage Circle

Workday Peakon Visit Website Workday Peakon is a SaaS platform that specializes in employee feedback and engagement. 15Five Visit Website This platform combines goal setting with regular check-ins, promoting accountability and fostering a sense of ownership among employees.

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Growth Benchmarks Are (Mostly) Useless

Brian Balfour

Most growth communities, forums, and email lists will inevitably have that thread that goes: “Hey, what are the benchmarks everyone’s seeing for X?” I constantly find people seeking out benchmarks or pointing to benchmarks, and we’ve all been there -- who doesn’t want some normalizing data to understand whether we’re on track or not?

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The Power User Curve: The best way to understand your most engaged users

Andrew Chen

Some products should be analyzed in a 7 day timeframe – like SaaS/productivity – and others on 30 days. B2B SaaS products will often find it useful to show this version, as they want to drive usage during the work week. Another plug for her Twitter account here. -A].

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4 Ways Leaders Can Promote Inclusion In Teams

Vantage Circle

" She adds that "internal alignment allows for accountability and trust and opens the door for conversation, powering future initiatives and fueling deeper understanding." " Ideally, you'll have baseline pre-intervention data to track progress, but if not, use benchmark data from others in your industry.

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The 10 Best Employee Survey Tools for 2024

Vantage Circle

Workday Peakon Visit Website Workday Peakon is a SaaS platform that specializes in employee feedback and engagement. 15Five Visit Website This platform combines goal setting with regular check-ins, promoting accountability and fostering a sense of ownership among employees.

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14 Lessons on Strategic HR from the HR Superstars Summit

15Five

Following Jeff, Christine Kaszubski, CPO of Pindrop and recently named one of the top 50 women in SaaS, shared insights on becoming a more strategic people leader from her 25 years of experience. Read on for a recap of the key takeaways from this year’s keynote speakers. There’s a forgotten leak in your talent bucket.