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54 Employee Feedback Survey Questions To Ask (In 2024)

AIHR

employee satisfaction / employee engagement ) and benchmark them against previous quarters and top competitors. Ensure leadership accountability: When management acts on employee feedback, it demonstrates accountability and shows that employers value their employees’ opinions.

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Employee Experience Strategy: Build Yours in 11 Steps

AIHR

The strategy takes into account the full employee lifecycle, from recruitment and onboarding to daily work experiences, career development, and offboarding. Conduct a needs assessment: Determine what will be needed to bridge the gap between the company’s present employee experience and the desired outcome.

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11 Types of Bad Customer Service (and How To Avoid Them)

Help Scout Leadership

Read Email Response Times: Benchmarks and Tips for Support for practical advice. Requiring customers to make a phone call to cancel or modify their account, when everything else can be done online, is infuriating. Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. How Bare you?

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Customer Success Specialist Job Description: Template & Examples

Help Scout Leadership

At others, customer success specialists are accountable for managing churn and providing essential support. Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle. Experience managing accounts for a product that solves complex problems across many business units.

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Strategic Believability: A Research-Backed Guide

LSA Global

We know from organizational alignment research that strategy accounts for 31% of the difference between high and low performing organizations. Our microlearning experts point out visual perception research that found presentations using visual aids were 43% more persuasive than unaided presentations.

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How To Measure and Analyze Employee Sentiment (Plus Survey Questions)

AIHR

While not necessarily harmful, neutral sentiment presents a challenge for HR as it could tip toward the negative. HR tip According to Gallup , managers account for 70% of the variance in their team’s engagement levels. Neutral sentiment reflects neither positive nor negative feelings toward work.

Metrics 69
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Growth Benchmarks Are (Mostly) Useless

Brian Balfour

Most growth communities, forums, and email lists will inevitably have that thread that goes: “Hey, what are the benchmarks everyone’s seeing for X?” I constantly find people seeking out benchmarks or pointing to benchmarks, and we’ve all been there -- who doesn’t want some normalizing data to understand whether we’re on track or not?