Help Scout Leadership

DECEMBER 7, 2021

Team email management software minimizes the stress of organizing, processing, and prioritizing email, improving your team's productivity. Read the full article

Software 298

Software Manager 298

David Grossman

JANUARY 9, 2023

As we begin the new year, we wanted to take a moment to look back and see what resonated most in 2022. Our 10 Most Read Blogs in 2022. There’s a wide variety of content here, including posts on how to solve poor communication inside your organization to successfully implementing your next change initiative.

Implementation 157

Implementation 157

Michael McKinney

JULY 31, 2022

Here are a selection of tweets from July 2022 that you don't want to miss: How to Defeat Creative Blocks by @PhilCooke. Why Great Things Never Came From Comfort Zones by @durmonski. How Leaders Can Find the Win in No-Win Scenarios by @davidmdye. Increase Respect: Ways to Stop Expecting People to Be You by @KateNasser.

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156

Leadership Freak

DECEMBER 26, 2021

When I grew up we said cool things like: Far Out: This is a souped-up version of cool. Boogie: Dancing. Right on: I agree. Dig, dig it, or can you dig it: I… Continue reading →

Leadership Development 246

Leadership Development 246

Michael McKinney

AUGUST 1, 2022

H ERE'S A LOOK at some of the best leadership books to be released in August 2022. Be sure to check out the other great titles being offered this month. Unlock Your Potential : The Ultimate Guide for Creating Your Dream Life in the Modern World by Jeff Lerner.

Diversity 185

Diversity Energy Education Manager 185

Help Scout Leadership

JANUARY 27, 2022

Keeping customers happy requires a well-functioning customer support strategy. The best way to get started is with a help desk ticketing system. Read the full article

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262

SHRM Organizational Development

JUNE 27, 2022

From adopting remote work policies to transitioning into a culture of trust, there are several HR trends to be aware of for 2022 and beyond. To help you recognize the biggest trends facing HR, we asked small business owners and HR leaders this question for their best insights. Here are.

Small Business 135

Small Business 135

Help Scout Leadership

FEBRUARY 4, 2022

If you’re looking for a better option than Intercom for your business, we’ve got you covered. Take a look at these 13 Intercom alternatives. Read the full article

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259

Michael McKinney

JULY 7, 2022

Source: Foreign Affairs , July/August 2022, “ What the Mighty Miss: The Blind Spots of Power ”. * * *. Public officials and technocrats, the courts, legislatures, the media, and public opinion each play a role in making sure the leader is not blinded by power.”. Look for these ideas every Thursday on the Leading Blog.

Media 143

Media 143

Help Scout Leadership

FEBRUARY 18, 2022

If you’re looking for a dedicated support tool, Crisp may not be your best option. Check out our list of seven Crisp alternatives. Read the full article

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258

Help Scout Leadership

DECEMBER 1, 2021

Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control. Read the full article

Software 263

Software Manager 263

Michael McKinney

DECEMBER 31, 2022

Here are a selection of tweets from December 2022 that you will want to check out: Ten Life Lessons Learned & Reinforced From A Year Well Lived by @artpetty. The Law of Slow Leaks - Why Important Things Fail and What We Can Do About It by Ken Downer @RapidStartLdr. Forgiveness as a Business Tool by Manfred Kets de Vries via @INSEAD.

Manager 137

Manager 137

Michael McKinney

DECEMBER 1, 2022

H ERE'S A LOOK at some of the best leadership books to be released in December 2022 curated just for you. Be sure to check out the other great titles being offered this month. How to Calm Your Mind : Finding Presence and Productivity in Anxious Times by Chris Bailey.

Energy 157

Energy 157

Help Scout Leadership

OCTOBER 28, 2021

Zendesk is the biggest, but that doesn’t mean it’s the best. Check out our list of 9 Zendesk alternatives to consider for your support team. Read the full article

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252

David Grossman

AUGUST 22, 2022

Employers today are still confronting challenges posed by the Great Resignation , with roughly 20% of workers planning to quit their jobs still in 2022, according to a recent report by PwC. The pandemic caused many people to reexamine their life priorities, including their relationship to work.

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318

Michael McKinney

DECEMBER 29, 2022

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Charles Handy on the nature of vision: “A plan or a strategy which is a projection of the present or a replica of what everyone else is doing is not a vision.

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192

Michael McKinney

DECEMBER 22, 2022

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Erica Ariel Fox on developing an internal Lookout so you can see your reactions rather than just acting on them: “When life hands you a situation, your Lookout sees where you’re headed.

Manager 192

Manager 192

Michael McKinney

OCTOBER 31, 2022

Here are a selection of tweets from October 2022 that you don't want to miss: Workplace Changes: Enlightenment or Entropy? by @toddordal. Did Jack Welch Blow Up the Business World? by Theodore Kinni via @mitsmr. You Can Count On Critics by James Albright @LeadershipMain.

Marketing 126

Marketing Manager 126

David Grossman

FEBRUARY 6, 2023

according to the 2022 Institute for Public Relations Disinformation in Society Report, which was conducted with Leger and McMaster University. The prevalence of disinformation – defined as deliberately misleading or biased information – continues to be a significant problem in both Canada and the U.S., Key headlines from the study include:

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274

Forbes Leadership

JULY 7, 2022

News & World Report has unranked Columbia University from several rankings in the current 2022 edition of Best Colleges after the university failed to respond to multiple requests that it substantiate data it had previously submitted.

Education 122

Education 122

Michael McKinney

JULY 1, 2022

H ERE'S A LOOK at some of the best leadership books to be released in July 2022. Be sure to check out the other great titles being offered this month. Inside Out : Elite Performance from Within by Charlie Unwin.

Operations 130

Operations Government Education Accounts 130

Michael McKinney

OCTOBER 27, 2022

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I.

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168

Leadership Freak

DECEMBER 27, 2022

The most popular Leadership Freak post of 2022 addressed the challenge of dangling rabbits. When you chase every rabbit that crosses the path, you struggle to finish stuff. One difference between frustration and… Continue reading →

Leadership Development 244

Leadership Development 244

Leadership Freak

JANUARY 10, 2023

Nearly 50 inches of snow fell in Buffalo, New York, three days in December 2022. Axios reported it was the longest blizzard on record. It was so bad cars were banned. Bitter cold… Continue reading →

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240

Chief Outsiders

JULY 22, 2022

Fears of a recession are widespread as we enter the second half of 2022. Even the whispers of economic depression have started their ascent into the mainstream. This month, J.P. Morgan Chase CEO Jamie Dimon told reporters that he still believes a storm of uncertain magnitude is coming for the economy.

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245

Leadership Freak

MARCH 15, 2023

In November 2022,… Continue reading → Working from home and productivity. “In-person In-person time helps build relationships and get more done.” Mark Zuckerberg In the last six months Meta has effectively cut about 30% of its workforce.

Organizational Development 234

Organizational Development Leadership Development 234

Chief Outsiders

JUNE 20, 2022

These are all conspiring to make the balance of 2022 even more challenging than usual. There’s a perfect storm brewing for CEOs right now: increased competitive pressure, inflation, and the “Great Resignation,” all alongside the need for organic growth.

Marketing 246

Marketing 246

Help Scout Leadership

AUGUST 22, 2023

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022. Read the full article

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230

David Grossman

APRIL 18, 2022

The unprecedented shift companies are experiencing due to a staggering transformation of the American workforce is one of the biggest concerns facing employers today and is hitting healthcare especially hard as the industry ranks as the second-largest sector impacted by Great Resignation.

Change Fatigue 190

Change Fatigue Employee Engagement 190

Help Scout Leadership

AUGUST 22, 2023

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout. Read the full article

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189

AIHR

DECEMBER 21, 2022

The AIHR team has grown again — from 47 people at the start of 2022 to 69 in December. For 2022, that meant working on a few specific initiatives: More flexibility for our people. The post It’s (Almost) a Wrap: 2022 at AIHR appeared first on AIHR. Let’s start with something that is not surprising! Organizational design.

Assets 111

Assets ROI Inclusion Retention 111

Help Scout Leadership

AUGUST 22, 2023

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout. Read the full article

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203

Michael McKinney

DECEMBER 1, 2022

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Designer Mauro Porcini on getting the question right: “The quality of the question is fundamental: far too often, people generate a whole set of correct answers for a whole set of wrong questions.

Manager 150

Manager 150

Suzi McAlpine

NOVEMBER 13, 2023

As humans, we’ve got more than a handful of complex challenges facing us right now.

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229

Michael McKinney

OCTOBER 1, 2022

H ERE'S A LOOK at some of the best leadership books to be released in October 2022 curated just for you. Be sure to check out the other great titles being offered this month. Quit : The Power of Knowing When to Walk Away by Annie Duke.

Retention 116

Retention Employee Engagement Metrics Diversity 116

Chief Outsiders

OCTOBER 31, 2022

In 2022, the market has been turned upside down. Part 2: Beware of Market Forces that Impact Company and Category Survival. Remote work, the supply chain squeeze, and the rollercoaster economic environment all have roiled even the best of intentions for businesses of all sizes.

Marketing 223

Marketing 223

Michael McKinney

DECEMBER 15, 2022

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Theologian Richard Foster on the need for deeper thinking: “Superficiality is the curse of our age. The doctrine of instant satisfaction is a primary spiritual problem.

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144