Help Scout Leadership

AUGUST 22, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article

98

98

Harvard Business Review

FEBRUARY 1, 2024

In 2020, Instacart launched a “Household Heroes” campaign to recruit 300,000 workers to the platform. At the height of pandemic-era lockdowns, the term “hero” was used to describe full-time workers including frontline health workers, bus drivers, supermarket cashiers, and other workers who had to appear at work in-person.

Recruitment 144

Recruitment Benefits Human Resources Manager 144

Harvard Business Review

JULY 31, 2024

During 2020-21 online grocery shopping soared from 3.4% to double digits as Covid-19 made customers reluctant to go into stores. Post Covid, online grocery shopping is still high, forecasted by Forrester (2021) to hit 10.4% How will grocery retailers service this new demand stream?

Marketing 144

Marketing Operations Manager 144

Leadership Freak

NOVEMBER 30, 2023

The number of people who dread work has risen by 11% since 2020. Employee happiness is declining even though autonomy, pay and time off are up. 5 things that should increase happiness but don't. 4 ways to improve well-being.

Leadership Development 124

Leadership Development 124

Lolly Daskal

JUNE 6, 2024

The Work Institute’s 2020 Retention Report found that 77% of reasons employees quit could have been prevented by the employer. LinkedIn’s 2020 Workplace Learning Report states that 94% of employees would stay at a company longer if it invested in their career development.

Compensation 136

Compensation Retention Employee Engagement Scaling 136

Alison Green

DECEMBER 13, 2024

You may also like: the worst boss of 2023 is the worst boss of 2022 is the worst boss of 2020 is. A Frightful Face-Off our boss is a jerk about bereavement leave for miscarriages my mother-in-law manages my sister-in-law and covers up her drunk driving You can also use this direct link to the voting.

Manager 101

Manager 101

Harvard Business Review

JUNE 5, 2023

Telemedicine visits in the United States have fallen sharply since April 2020, but the end of the pandemic should not spell the end of telemedicine. It can play a valuable role in the delivery of health care. The key to tapping its potential is to bring many elements of the clinic to the patient.

Operations 115

Operations Manager 115

Alison Green

AUGUST 9, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 A couple is trapped at an expensive resort after the sun explodes. * I make a commission if you use that Amazon link.

Manager 111

Manager 111

Alison Green

JUNE 14, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 When her difficult mother dies, a woman is left a plane ticket and instructions to go to France, where she finds the unexpected. * I make a commission if you use that Amazon link.

Manager 111

Manager 111

Alison Green

AUGUST 23, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 The daughter of a celebrated author struggles to succeed as a writer herself. Ethical missteps and family secrets abound. * I make a commission if you use that Amazon link.

Manager 109

Manager 109

Alison Green

MARCH 8, 2024

Hank 2018-2024 You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts.

Manager 103

Manager 103

Alison Green

AUGUST 16, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 A man looks back at the break-up of his marriage as he fields dating, raising two kids, and the disappearance of his ex-wife. * I make a commission if you use that Amazon link.

Manager 109

Manager 109

Association Now Workplace

MAY 25, 2023

Fewer organizations are pursuing DEI efforts since 2020, a recent DDI report found, but many have learned to ask more of their initiatives. Diversity, equity, and inclusion (DEI) practices flagged between 2020 and 2022, according to a new report, raising questions about companies’ commitment to workplace equity.

Diversity 105

Diversity Inclusion Retention Recruitment 105

Chief Outsiders

MARCH 30, 2023

By: Beth VanStory and Jennifer Apy Prologue It was the kind of headline that no one wanted to see: Whispers of a global pandemic became a reality on American shores, with the first high-profile widespread case hitting a nursing home in Washington state in January 2020.

Marketing 111

Marketing 111

Alison Green

MARCH 29, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 This is a fictionalized account of the professional rivalry between Elizabeth Arden and Helena Rubinstein, and I was strangely riveted. * I make a commission if you use that Amazon link.

Accounts 104

Accounts Manager 104

Alison Green

AUGUST 30, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 A quiet teacher find her life changed when her birth mother — a flamboyant and somewhat narcissistic talk show host — finds her. *

Manager 105

Manager 105

Alison Green

AUGUST 2, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 A bored widow in her 60s walks into the CIA and walks out with a job as a secret agent. * I make a commission if you use that Amazon link.

Manager 104

Manager 104

Alison Green

DECEMBER 9, 2022

You may also like: all of my 2021 and 2022 book recommendations all of my 2019 and 2020 book recommendations all of my book recommendations from 2015-2018. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts.

Manager 108

Manager 108

Mind Tools Team Management

MARCH 15, 2023

In March 2020, much of the world shut down. A Brave New World On Monday 16 March 2020, every Mind Tools employee received the same email. " All employees, group-wide and globally, are required to work remotely on Tuesday 17 March 2020." Offices across the world emptied in 2020. from the start of 2020 to May 2021.

Advertising 99

Advertising Government Team Management Onboarding 99

Alison Green

JULY 19, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 Publishers Weekly called it a “pitch-perfect portrayal of Jewish American life.” ” * I make a commission if you use that Amazon link.

Manager 104

Manager 104

Alison Green

APRIL 5, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 A robot designed to be her owner’s perfect girlfriend develops her own consciousness and starts to question what she wants, and deserves, from the world. *

Manager 103

Manager 103

Alison Green

JULY 26, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 There are some very vivid descriptions of sandwiches, as well as the push and pull of family. * I make a commission if you use that Amazon link.

Manager 105

Manager 105

Alison Green

JUNE 7, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 I make a commission if you use that Amazon link.

Manager 104

Manager 104

Forbes Leadership

MAY 15, 2023

An exclusive conversation with music legend Carlos Santana as a follow-up to our 2020 interview. Hurt people, hurt people," he argues this time around.

Diversity 98

Diversity Inclusion 98

Alison Green

APRIL 12, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 I didn’t know where this was going at first, but it ended up being surprisingly engrossing. * I make a commission if you use that Amazon link.

Manager 103

Manager 103

Alison Green

OCTOBER 7, 2022

You may also like: all of my 2021 book recommendations all of my 2019 and 2020 book recommendations all of my book recommendations from 2015-2018. Three 30something women try to navigate friendship, roommates, family, work, and love, while grappling with Bad Behavior from men. Gossipy and often relatable.

Manager 113

Manager 113

Alison Green

JUNE 28, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 It’s long — at times, I thought too long — but ultimately satisfying. * I make a commission if you use that Amazon link.

Manager 105

Manager 105

Alison Green

DECEMBER 16, 2022

You may also like: all of my 2021 and 2022 book recommendations all of my 2019 and 2020 book recommendations all of my book recommendations from 2015-2018. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts.

Manager 105

Manager 105

Alison Green

DECEMBER 23, 2022

You may also like: all of my 2021 and 2022 book recommendations all of my 2019 and 2020 book recommendations all of my book recommendations from 2015-2018. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts.

Manager 105

Manager 105

Alison Green

OCTOBER 14, 2022

You may also like: all of my 2021 book recommendations all of my 2019 and 2020 book recommendations all of my book recommendations from 2015-2018. After her husband is arrested for Madoff-like crimes, a woman tries to build a new life for herself. I make a commission if you use that Amazon link.

Manager 111

Manager 111

Alison Green

SEPTEMBER 17, 2022

You may also like: all of my 2021 book recommendations all of my 2019 and 2020 book recommendations all of my book recommendations from 2015-2018. As always, he’s both funny and dark while writing about his family, and this time the pandemic too. * I make a commission if you use that Amazon link.

Manager 110

Manager 110

Forbes Leadership

FEBRUARY 14, 2023

Ashley Miles founded Franklyn West in 2020 with a new, collaborative approach to consulting that shortens the time from strategy to execution by creating a network of business experts whom she refers to as “brand ambassadors.”

98

98

Alison Green

MAY 17, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 A culture clash ensues, as does a romance and a thrilling mystery. * I make a commission if you use that Amazon link.

Travel 103

Travel Government Manager 103

Alison Green

JULY 29, 2022

You may also like: all of my 2021 book recommendations all of my 2019 and 2020 book recommendations all of my book recommendations from 2015-2018. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts.

Manager 104

Manager 104

Alison Green

APRIL 26, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 When a reporter calls, a woman reexamines the relationship she had with an older writer as a young woman. Excellent. * I make a commission if you use that Amazon link.

Manager 100

Manager 100

Alison Green

MAY 24, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 If you like company gossip, even if not your own, this is very fun. * I make a commission if you use that Amazon link.

Manager 100

Manager 100

SHRM Organizational Development

SEPTEMBER 23, 2022

As you read this, think about all the roles you have played in your workplace since March 2020, and beyond. For yourself, for your business, for employees. Maybe for unique reasons known only to you. That’s a big deal. Times have not been easy, but we.

111

111