Help Scout Leadership

AUGUST 22, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article

188

188

Chief Outsiders

MARCH 30, 2023

By: Beth VanStory and Jennifer Apy Prologue It was the kind of headline that no one wanted to see: Whispers of a global pandemic became a reality on American shores, with the first high-profile widespread case hitting a nursing home in Washington state in January 2020.

Marketing 277

Marketing 277

Leadership Freak

JULY 1, 2020

Clients in education are developing three plans for the fall of 2020, but most of their work could be irrelevant. A friend of mine got laid off last Friday. Other clients are figuring… Continue reading →

Education 246

Education Leadership Development 246

Leadership Freak

MARCH 12, 2020

3/11/2020) How to talk with anxious people: #1. COVID-19 is a global pandemic according to Dr Tedros Adhanom Ghebreyesus, the General-Director of the World Health Organization. (3/11/2020) Avoid “but”: When people share concerns… Continue reading →

Leadership Development 246

Leadership Development 246

Leadership Freak

DECEMBER 30, 2019

January 2020 marks the 10th Anniversary of Leadership Freak. I’ve posted nearly 3,400 articles in ten years. Thank you for helping build a global audience of leaders who strive to make a difference.… … Continue reading →

Leadership Development 229

Leadership Development 229

Leadership Freak

JANUARY 4, 2021

I heard people say they couldn’t wait for 2020 to be over. 2020 is over. Sometimes I felt the same way. But it’s pathetic. Things that were true last year are still true… Continue reading →

Accounts 189

Accounts 189

Peter Winick

JANUARY 26, 2024

What you will learn in this episode: Why the title of thought leadership is never something you should be giving yourself What has changed in the ecosystem of thought leadership Why you need to work backward to reach your preferred market How the expectations of brands have evolved, especially post-2020 How to use thought leadership to reach your employees (..)

Revenue 255

Revenue Diversity Sales Sales 255

Leadership Freak

OCTOBER 13, 2021

The highest paid dead celebrity of 2020 was Michael Jackson. 2 on the list is the children’s author, Dr. Seuss. He died in 1990. According to the Associated Press, Seuss earned $33,000,000.00… Continue reading →

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189

Help Scout Leadership

AUGUST 22, 2023

We decided to take a data-driven approach to identifying the top companies in B2B, B2C, and ecommerce that are delivering memorable support. Read the full article

B2C 100

B2C eCommerce B2B 100

Suzi McAlpine

OCTOBER 18, 2022

In fact, since I published my book Beyond Burnout in 2020, rates of burnout around the world have soared. I don’t want to be a Debbie Downer, but burnout doesn’t seem to be going away. We can’t go blaming the pandemic for all our burnout woes (it was on the rise prior to covid-19).

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176

Forbes Leadership

OCTOBER 17, 2022

According to a McKinsey report released in December 2020 (and updated on the one-year anniversary of Floyd’s murder), more than 1,100 organizations committed a total of $200 billion to racial justice initiatives between June 2020 and May 2021.

Inclusion 141

Inclusion Diversity 141

Lolly Daskal

JUNE 7, 2024

Deloitte’s 2020 Global Human Capital Trends report found that 53% of respondents consider skill development to be very important. Striking this balance is key to a harmonious and effective team. Encouraging Continuous Learning: In a rapidly changing business environment, continuous learning is non-negotiable.

Diversity 236

Diversity Inclusion Strategic Planning Employee Engagement 236

Leadership Freak

JANUARY 7, 2020

THE FIRST BOOK GIVEAWAY of 2020! 20 copies available!! Leave a comment on this guest post by Mikaela Kiner to become eligible for one of 20 complimentary copies of her book, Female Firebrands:… Continue reading →

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154

Ed Batista

JUNE 22, 2022

2] Good Reasons for Bad Feelings: Insights from the Frontier of Evolutionary Psychiatry , pages 40-41 and 73-74 (Randolph Nesse, 2020). [3] Natural selection and the regulation of defenses: A signal detection analysis of the smoke detector principle (Randolph Nesse, Evolution and Human Behavior, 2005). [2] 3] Ibid, page 74. [4]

Benefits 323

Benefits Energy Accounts Manager 323

Mark Sandborn

JANUARY 4, 2022

In 2020 financial researchers found that even pre-pandemic, a low level of financial literacy was a top contributor to financial stress and anxiety. Think of education as what you know that can be translated into skill. Knowledge is information understood. Education is information applied.

Education 227

Education Revenue Benefits Manager 227

Help Scout Leadership

APRIL 27, 2021

From the beginning of 2020, Help Scout has worked with The Nature Conservancy to plant over 4,000 trees through their 1 Billion Trees program, one for each new customer. Here’s to the next 10! Our 10-year mission As a certified B-Corp, one of Help Scout’s most important goals is to be a force for good in protecting the natural world.

Software 203

Software Marketing Manager 203

Michael McKinney

JANUARY 9, 2023

Droves of women left the workforce in 2020. Right now, the power rests with the workforce – and will continue to do so even through a predicted recession. They are telling us in many ways that the status quo is not acceptable.

Human Resources 235

Human Resources Nonprofit Inclusion Diversity 235

Michael McKinney

JUNE 21, 2024

and Inspired the Next Generation of Leaders by Nido Qubein - (May 2024) Many business leaders have repeatedly asked Nido Qubein to chronicle how a small college in North Carolina rose to national attention and grew substantially in spite of the Great Recession of 2008 and the coronavirus in 2020.

Recruitment 250

Recruitment Implementation Accounts 250

Alison Green

AUGUST 9, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 A couple is trapped at an expensive resort after the sun explodes. * I make a commission if you use that Amazon link.

Manager 109

Manager 109

Alison Green

JUNE 14, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 When her difficult mother dies, a woman is left a plane ticket and instructions to go to France, where she finds the unexpected. * I make a commission if you use that Amazon link.

Manager 110

Manager 110

Mind Tools Team Management

MARCH 15, 2023

In March 2020, much of the world shut down. A Brave New World On Monday 16 March 2020, every Mind Tools employee received the same email. " All employees, group-wide and globally, are required to work remotely on Tuesday 17 March 2020." Offices across the world emptied in 2020. from the start of 2020 to May 2021.

Advertising 99

Advertising Government Team Management Onboarding 99

Alison Green

DECEMBER 13, 2024

You may also like: the worst boss of 2023 is the worst boss of 2022 is the worst boss of 2020 is. A Frightful Face-Off our boss is a jerk about bereavement leave for miscarriages my mother-in-law manages my sister-in-law and covers up her drunk driving You can also use this direct link to the voting.

Manager 105

Manager 105

Alison Green

AUGUST 23, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 The daughter of a celebrated author struggles to succeed as a writer herself. Ethical missteps and family secrets abound. * I make a commission if you use that Amazon link.

Manager 103

Manager 103

Alison Green

AUGUST 16, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 A man looks back at the break-up of his marriage as he fields dating, raising two kids, and the disappearance of his ex-wife. * I make a commission if you use that Amazon link.

Manager 102

Manager 102

Michael McKinney

JANUARY 16, 2023

Michael Tuggle is an award-winning creative director and writer with more than 25 years in the ad world building brands and growing companies. Their book is The Voice of the Underdog: How Challenger Brands Create Distinction by Thinking Culture First (BizComPress, Aug.

Advertising 228

Advertising Sales Sales Marketing 228

Jackie Nagel

FEBRUARY 20, 2024

These prophecies foretold a global downtrend touching down in the United States by 2020. What wasn’t predicted was the maelstrom of COVID-19—a disruption that capsized a staggering 22% of small businesses by April 2020. Fast-forward to 2013, and the murmurs of a looming economic decline began to surface.

Small Business 130

Small Business 130

Alison Green

AUGUST 30, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 A quiet teacher find her life changed when her birth mother — a flamboyant and somewhat narcissistic talk show host — finds her. *

Manager 101

Manager 101

SHRM Organizational Development

SEPTEMBER 23, 2022

As you read this, think about all the roles you have played in your workplace since March 2020, and beyond. For yourself, for your business, for employees. Maybe for unique reasons known only to you. That’s a big deal. Times have not been easy, but we.

111

111

Forbes Leadership

MAY 15, 2023

An exclusive conversation with music legend Carlos Santana as a follow-up to our 2020 interview. Hurt people, hurt people," he argues this time around.

Inclusion 98

Inclusion Diversity 98

Alison Green

JULY 26, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 There are some very vivid descriptions of sandwiches, as well as the push and pull of family. * I make a commission if you use that Amazon link.

Manager 101

Manager 101

Alison Green

JUNE 10, 2022

You may also like: all of my 2021 book recommendations all of my 2019 and 2020 book recommendations all of my book recommendations from 2015-2018. I make a commission if you use that Amazon link.

Manager 110

Manager 110

AIHR

DECEMBER 14, 2020

Who would have thought that 2020 would bring us a ‘new normal’? Ironically, this will probably mean that when we return back to normal, the data on absenteeism in 2020 will be pretty much useless when it comes to predictive analytics. In the Netherlands, the impact of the COVID-19 pandemic on Dutch Railways has been all over the news.

Travel 143

Travel Compensation Retention Recruitment 143

Alison Green

DECEMBER 16, 2022

You may also like: all of my 2021 and 2022 book recommendations all of my 2019 and 2020 book recommendations all of my book recommendations from 2015-2018. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts.

Manager 104

Manager 104

Alison Green

AUGUST 2, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 A bored widow in her 60s walks into the CIA and walks out with a job as a secret agent. * I make a commission if you use that Amazon link.

Manager 98

Manager 98

Alison Green

JULY 19, 2024

You may also like: all of my 2022 and 2023 book recommendations all of my 2020 and 2021 book recommendations all of my book recommendations from 2015-2019 Publishers Weekly called it a “pitch-perfect portrayal of Jewish American life.” ” * I make a commission if you use that Amazon link.

Manager 99

Manager 99

Forbes Leadership

FEBRUARY 14, 2023

Ashley Miles founded Franklyn West in 2020 with a new, collaborative approach to consulting that shortens the time from strategy to execution by creating a network of business experts whom she refers to as “brand ambassadors.”

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98

Alison Green

OCTOBER 14, 2022

You may also like: all of my 2021 book recommendations all of my 2019 and 2020 book recommendations all of my book recommendations from 2015-2018. After her husband is arrested for Madoff-like crimes, a woman tries to build a new life for herself. I make a commission if you use that Amazon link.

Manager 108

Manager 108