Andrew Chen

JULY 20, 2020

When I joined Instagram in 2016, the product had over 400 million users, but the growth rate had slowed. Solving for the Adjacent User through growth and scaling work helps your product realize its true product-market fit potential. Paying User, the metric that monitors that edge is free to paid conversion.

Retention 59

Retention Accounts Marketing Metrics 59

Harvard Business Review

MARCH 28, 2017

Gartner predicts 41 percent of enterprise revenue will come from digital business by 2020—almost double what the percentage was in 2015 (Gartner, 2016). They decide quickly what to invest in, and then draw on their strengths to make these investments efficiently, effectively, repeatedly, and at scale. November 2016).

Assets 15

Assets Scaling Operations Metrics 15

Harvard Business Review

JUNE 16, 2017

On the “push” side, HR leaders can do a better job of presenting human capital metrics to the rest of the organization using the LAMP framework: Logic. HR leaders in 2013 and 2016 and found that HR departments that use all of the LAMP elements play a stronger strategic role in their organizations. on a 5-point scale).

Metrics 15

Metrics Employee Engagement Retention User Experience 15

Harvard Business Review

MARCH 27, 2017

According to a 2016 report from the UNEP-hosted International Resource Panel , water demand will outstrip supply by 40% by 2030. ” But in order to achieve those outcomes, the Romanian utility had to change its organizational processes and metrics. And demand is increasing.

Assets 13

Assets Software Metrics Revenue 13

Harvard Business Review

NOVEMBER 27, 2015

The analysis, which focuses on global companies, looked at CEOs’ approval ratings among staff; the ratio of women to men on the board; frequency of complaints; the companies’ performance on social networks; and the impact of controversy such as ethical lapses, scandals, and fines — among other metrics. and Europe.

Biotech 15

Biotech Telecommunications Travel Banking 15

Harvard Business Review

OCTOBER 1, 2018

In 2016, HubSpot published a research study showing that a majority of Internet users dislike most forms of pop-ups and mobile ads and see online advertisement as intrusive and negatively disruptive. In 2016, Google is reported to have generated an average of $73 per active user via ads. Ending the Google-Facebook Advertising Duopoly.

Marketing 14

Marketing Advertising Media Compensation 14

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. There was a lot to learn.

Metrics 111

Metrics Scaling Marketing Accounts 111

Harvard Business Review

DECEMBER 10, 2015

The assumption is that a merger will make it easier to achieve economies of scale, develop a large but narrow network of preferably healthy patients, establish data registries, and integrate expensive technology. The committee recently held a half-day retreat to develop a three-year plan for the program and set strategic priorities for 2016.

Hospitality 12

Hospitality Staffing Metrics Operations 12

Harvard Business Review

AUGUST 30, 2018

In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. Goals and metrics were transparent to everyone so that nothing was hidden. The approach is now being scaled across the organization. Our work with hundreds of companies offers a clear and simple answer.

Retention 15

Retention Revenue Sales Sales 15

Harvard Business Review

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Revenue 15

Revenue Metrics Accounts Travel 15

Harvard Business Review

MARCH 8, 2016

This has big implications for businesses, entrepreneurs, and innovators seeking growth beyond their home markets: there just isn’t a one-size-fits-all app or approach to building scale in the global digital economy.

Benchmarking 13

Benchmarking Inclusion Banking Metrics 13

Harvard Business Review

MAY 29, 2018

To help test drive the future, in 2016 Ford paid about $50 million to acquire Chariot, a startup mobility service. Now that Chariot is scaling up, the scope of its ambition has become clearer. Establish new rules, norms, and metrics. How can you tell which opportunities are real and which are science fiction? Insight Center.

Transportation 8

Transportation ROI Scaling Metrics 8

Harvard Business Review

DECEMBER 7, 2017

All investment practices will consider environmental, social, and governance (ESG) metrics because some of those metrics are financially material, meaning decision-useful pieces of information. In both cases, social and environmental metrics matter for the business’s financial success.

Assets 8

Assets Metrics Marketing Education 8

Harvard Business Review

NOVEMBER 16, 2016

In March of 2016 we expanded the refund program system-wide to include all patients and all forms of patient individual financial responsibility (copayment, coinsurance, and deductible). At the center of our program lies a “no questions asked” refund policy for patients’ financial responsibility.

Hospitality 12

Hospitality Administration Rollout Media 12

Harvard Business Review

OCTOBER 5, 2018

Now, as we begin to scale our care-delivery model to multiple new geographies, we’d like to share what more we’ve learned from our experiences in the two initial markets — lessons we think are applicable to other populations as well. We described our early progress in this 2015 HBR article. Texas; and New York.

Hospitality 8

Hospitality Staffing Scaling Metrics 8

Harvard Business Review

DECEMBER 7, 2018

Without Ghosn, the Nissan-Renault alliance is likely to falter — leaving two small auto manufacturers without competitive economies of scale. Nor does the board issue a compensation report, which explains the rationale and metrics for setting executive compensation.

Government 9

Government Compensation Insurance Accounts 9

Harvard Business Review

OCTOBER 11, 2017

In 2016 the Scottish National Health Service (NHS Scotland) piloted an approach to value improvement that took both cost and quality into account and turned the management of value into the basic task of the point-of-care manager. The visual management board. Thus far, results are promising.

Manager 8

Manager Hospitality Variable Costs Implementation 8

AIHR

APRIL 21, 2022

One of the recent projects Linnea is involved in is a new concept they’re trying out in order to scale the company’s culture. This is just one example of what innovation in HR can look like, follow Kristel to get a steady stream of innovative approaches to ‘doing’ People & Culture in scale-ups. and is presented in a playful way.

Recruitment 98

Recruitment Scaling Operations Human Resources 98

AIHR

MAY 8, 2024

Topics covered Information about what the product management approach means for HR, its benefits, and how to execute it effectively The importance of testing and iteration How to define metrics for success Tools, case studies, exercises, and advice from those who already see the benefits of a product-management approach for their people operations.

Human Resources 111

Human Resources Scaling Diversity Operations 111

Harvard Business Review

MARCH 2, 2018

In 2016, another event focused on the opioid-use crisis in Massachusetts and resulted in 18 innovation proposals. The device has recently won a $2 million transition-to-scale grant for trial in Ghana, Uganda, and India, bringing it closer to commercialization. Establishing appropriate performance metrics and assigning attribution.

Hospitality 14

Hospitality Engineering Metrics Implementation 14

Harvard Business Review

NOVEMBER 21, 2016

In this distributed workforce, stylists are measured by a variety of metrics, including the amount of money a client spends, client satisfaction, and the number of items a client keeps per delivery. Forbes estimates that in 2015 the company brought in $250 million in revenue, and it predicts a 50% increase in 2016.

Engineering 14

Engineering Benefits Accounts Metrics 14

Harvard Business Review

MAY 15, 2017

Today, the training we’ve developed is allowing us to surpass that limitation and scale up forecasting throughout the company. We first train employees not by predicting future, but by estimating past Twitch metrics. How much did viewership grow year-over-year in 2016? Being right is not the core metric for any team here.

Engineering 8

Engineering Metrics Manager Implementation 8

Andrew Chen

MAY 28, 2019

As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. New devices made it easier to listen: Alexa launched in 2015, Google Home and AirPods in 2016. There are now over 700K free podcasts available and thousands more launching each week.

Advertising 93

Advertising Revenue Media Marketing 93

Andrew Chen

MAY 28, 2019

As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. New devices made it easier to listen: Alexa launched in 2015, Google Home and AirPods in 2016. There are now over 700K free podcasts available and thousands more launching each week.

Advertising 40

Advertising Revenue Media Marketing 40

Harvard Business Review

FEBRUARY 24, 2016

the Federal Reserve finds it difficult to commit to a plan for 2016. If the economy continues to head south, what does it mean for entrepreneurs ready to scale their business? My role was to scale the sales team. Within a year, we had scaled from 100 customers to 700 customers. In the U.S., My answer is no.

Sales 12

Sales Sales Scaling Recruitment 12

Harvard Business Review

MARCH 9, 2017

These capabilities might seem like nice things to have, the metrics useful to measure. In 2016 the trend began to reverse. As economies of scale reduce costs, the idea of having a fully legible global supply chain begins to look feasible.

Compliance 11

Compliance Transportation Government Marketing 11

Harvard Business Review

DECEMBER 19, 2017

, the total market size for most of these businesses is small, consumers’ embrace of them is faddish, and many of companies are sustaining large losses trying to grow their way into profitability when the business model is inherently difficult to scale. Their revenues grew by over 100% in 2016. that aggregate sales in the U.S.

Revenue 8

Revenue Retention Sales Sales 8

Andrew Chen

JANUARY 31, 2018

This means focusing on a big story, growth trajectory (versus today’s metrics), respecting differing investor motivations, etc. Featured essays from 2016. Here’s a video interview breaking down how startups evolve and change their strategies as they gain initial traction, hit product market fit, and eventually start to scale.

Marketing 67

Marketing Metrics Scaling 67