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Forget The ‘Future Of Work.’ If You Focus On Customers First, Revenue Follows

Chief Executive

As a case in point, we can boil the principle that became classic 15-20 years ago, “ Putting the Service-Profit Chain to Work ” down to this: The more genuine investment we make in customers and our people (with money and time but also in aligning the heart and mission of the organization), the more revenue and profit we gain.

Revenue 52
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Side-by-Side, CEOs And CFOs Plot The Future

Chief Executive

In 2021, Tiptree recorded one of its best years since Barnes founded the firm in 2007, reporting record revenues of $2.1 Having previously served the firm as chief legal officer and executive vice president of HR before becoming CEO in December 2016, Duchene had successfully transformed the legal department along the same lines.

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Who Performs Better At Work, Introverts Or Extroverts?

15Five

The outgoing and enthusiastic nature of a person who gets things done and is a great communicator is considered an asset. According to a 2016 study published in the Journal of Organizational Behavior, extroverts tend to be an energizing force in an already agreeable group. Is your personality type an asset or liability at work?

Assets 85
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Skip the Startup: Why More Entrepreneurs are Choosing Acquisition

UVA Darden

The best businesses for ETA, he adds, are those with recurring revenue, for example through subscriptions, or return customers. It's much harder to break a business like that than it is a business that has very project-oriented revenue, where you have to continuously replace your customers all the time,” says Alexander.

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To Go Digital, Leaders Have to Change Some Core Beliefs

Harvard Business Review

Every industry is built around some traditional assumptions, behaviors, and beliefs about how to create value (whether that means revenues, profits, or investor returns). Jeffrey Immelt, CEO of GE, started off 2016 by saying : “We can’t be an industrial company anymore. We need to be more like Oracle. Start with yourself.

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Do You Know What Your Company’s Data Is Worth?

Harvard Business Review

For example, at the end of its 2015 fiscal year, Apple’s balance sheet stated tangible assets of $290 billion as a contribution to its annual revenues, with approximately $141 billion worth of intangible assets — a combination of intellectual capital, brand equity, and (investor and consumer) goodwill.

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To Get More Value from Your Data, Sell It

Harvard Business Review

Generating new revenue from byproducts of data — and also existing products and services — is an example of what we call an “edge opportunity.” For instance, UnitedHealth built a business with $5 billion in annual revenue by reusing the aggregate information contained in the vast number of claim forms it processes.

Revenue 14