Forget The ‘Future Of Work.’ If You Focus On Customers First, Revenue Follows
Chief Executive
JUNE 15, 2023
Designing work around your customers’ needs and your employees’ happiness is, then and now, the surest path to revenue success. Our own company, TAB Bank (an online bank in Ogden, Utah), put this theory to the test during the years from 2016 to 2021. Our net promoter score rose from 45 in 2016 to 72 in 2019. Revenue followed.
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