Andrew Chen

NOVEMBER 26, 2018

Let’s start by looking at where the service economy is right now and why it’s resisted a full scale transformation by software. In the last few years, we’ve seen a rise in the number of full-stack or managed marketplaces, or marketplaces that take on additional operational value-add in terms of intermediating the service delivery.

Real Estate 111

Real Estate Digital Transformation User Experience Software 111

Wendy Hirsch

JULY 29, 2020

Cândido and Santos, 2015) The reality is that we don’t know the average failure rate — or the success rate — of organizational changes or transformations. If you stop to think about it, you can surely see, given the scale and diversity of organizational changes that take place globally, it would be impossible to accurately gauge that rate.

Organizational Change 52

Organizational Change Implementation Operations Metrics 52

Chief Executive

OCTOBER 20, 2022

It brings drag-and-drop ease and efficiency to the customer-data revolution for companies from the enterprise scale of Ford down to midsize marketing agencies. I’m an example, and my cofounder is an example, but not every person is going to be able to move in that kind of scale. You will know the exact health of your heart.

Software 98

Software Scaling Sales Sales 98

Harvard Business Review

OCTOBER 24, 2016

This reliance has evolved because despite the enormous volumes of capital they control, most of these giants are strictly “firewalled” and cannot use the capital to fund actual operations, even if doing so would generate higher expected investment returns or lower risk.

Operations 12

Operations Assets Media Scaling 12

Harvard Business Review

JULY 2, 2018

It is most definitely not for big, old-line companies that are facing an existential crisis and require a full-scale turnaround. Contrary to conventional wisdom and Hollywood action movies, dictatorial management is ineffective in large-scale crises. In 2015, the price of oil dropped dramatically. It’s for techies.

Operations 15

Operations Scaling Energy Travel 15

Harvard Business Review

OCTOBER 20, 2016

As a practical matter, for example, these changes in the global policy regime are forcing multinational corporations to scale back and sell parts of their international operations. Meanwhile the Institute of International Finance forecasted net capital flows for emerging markets in 2015 would be negative for the first time since 1988.

Balance Sheet 13

Balance Sheet Banking Operations Strategic Planning 13

Harvard Business Review

JUNE 29, 2015

Its market value of $46 billion (as of June 2015) is larger than that of Uber, Snapchat, or even Palantir. The company uses direct sales from its web site; social media; fan engagement; and weekly updates to its Android-based operating system to get ahead of rivals. India provides Xiaomi with a learning opportunity.

Revenue 15

Revenue Sales Sales Marketing 15

Harvard Business Review

APRIL 6, 2016

In many industries, the capital required to build an asset of minimum efficient scale is growing. Driven by economies of scale, container ship size has been increasing for decades, with the largest ships now costing roughly $200 million. Building a large-scale biopharmaceutical facility requires up to $500 million.

Assets 12

Assets Operations Insurance Telecommunications 12

Harvard Business Review

NOVEMBER 15, 2018

hospitals and health systems experienced an average 39% reduction in their operating margins from 2015 to 2017. Cost reduction requires an honest and thorough reassessment of everything the health system does and ultimately, a change in the organization’s operating culture. PM Images/Getty Images.

Hospitality 14

Hospitality Manager Nonprofit Staffing 14

Harvard Business Review

MAY 16, 2016

The current mantra is “Move fast with stable infrastructure”, which speaks to the organizational design challenge of operating at scale in a fickle and volatile world. Think of your own business and ask yourself, using a scale of 1 – 100, How well does our strategy support the fulfillment of our purpose? (If

Banking 15

Banking Scaling Government Operations 15

Harvard Business Review

JUNE 15, 2017

General Motors, once the world’s largest car maker, has decided to stop selling vehicles in India by the end of 2017, since it considers its India operation to be not profitable. For a period of 14 years, General Electric had the same American expat running the India operation, Scott Bayman. Understanding it takes time and focus.

Scaling 14

Scaling Marketing Operations Sales 14

Harvard Business Review

FEBRUARY 9, 2016

Among the findings: 63% of firms now report having Big Data in production in 2015, up from just 5% in 2012. Among the findings: 63% of firms now report having Big Data in production in 2015, up from just 5% in 2012. 63% of firms reported that they expect to invest greater than $10 million in Big Data by 2017, up from 24% in 2012.

Metrics 15

Metrics Implementation Operations Culture Change 15

Harvard Business Review

AUGUST 5, 2015

So far, 2015 has produced 30 unicorns. In this next chapter, the Philippines — the world’s second-fastest growing economy — will play a crucial role in helping tech companies access the talent to scale efficiently and sustainably. Rocket operates some of the largest e-commerce platforms in emerging markets.

SaaS 15

SaaS B2B Scaling Engineering 15

Harvard Business Review

APRIL 28, 2017

In the fictional world of the video game Watch Dogs , you can play a hacktivist who takes over the central operating system of a futuristic, hyper-connected Chicago. On April 8, hackers set off 156 emergency sirens in Dallas, Texas , disrupting residents and overwhelming 911 operators throughout the day.

Operations 14

Operations Transportation Implementation Insurance 14

Harvard Business Review

OCTOBER 24, 2017

These have forced AirBnB, Tesla, and Uber to make costly concessions to their operating practices or to exit certain markets altogether. The petition was seen as instrumental in getting the city council to adopt new regulations which permitted Uber to operate legally. How can new firms overcome the regulations that protect incumbents?

Government 13

Government Sales Sales Transportation 13

Harvard Business Review

APRIL 17, 2017

In this transformation, we are witnessing the decarbonization of power consumption, thanks to the large-scale deployment of renewable energy sources such as wind and solar. In 2015, around 40% of new PV installations were accompanied by a battery. At the same time, we’re also seeing the decentralization of power production.

Energy 14

Energy Rollout Government Marketing 14

Harvard Business Review

SEPTEMBER 17, 2014

Powerful, because advanced algorithms can take a near-unlimited number of factors into account, provide deep insights into variation, and scale to meet the needs of even the largest company. We need to predict performance for the first quarter of 2015 (1Q15). So what’s the prediction for 2015’s first quarter? They are not.

Accounts 14

Accounts Banking Engineering Manager 14

Harvard Business Review

FEBRUARY 5, 2016

While SSA was predicted to grow above 5% year-over-year in 2015 at the beginning of the year, actual GDP growth is more likely to come in at around 3–4% year-over-year. Companies operating in SSA cannot ignore the country, even though it will suffer substantially from the impact of low oil prices on the currency and business activity.

Marketing 14

Marketing Government Transportation Operations 14

Harvard Business Review

APRIL 14, 2017

And the globalized markets that frontier firms operate in disproportionately reward their knowledge advantage, setting them even further apart from the rest. Take the example of Germany: Between 2003 and 2015, R&D expenditure in the business sector increased by 59%, reaching a record high of 157.4 billion euro.

Scaling 14

Scaling Marketing Operations 14

Harvard Business Review

MARCH 20, 2017

Sadly, however, given the daunting business survival statistics, most businesses never get an opportunity to scale up. Of those few that do begin to scale, the effort to scale up often fails to last, and the all-too-familiar roller-coaster of life in business heads, or threatens to head, downhill. He wanted out. Managing Cash.

Scaling 11

Scaling Media Revenue Software 11

Harvard Business Review

DECEMBER 22, 2015

Then they bring those capabilities to scale in their own distinctive ways. That’s how Lego went from losing a million dollars a day in 2004 to being the world’s largest toy company in 2015. Operating as these companies do takes a lot of confidence. They translate the strategic into the everyday.

Reorganization 15

Reorganization Benchmarking Scaling Sales 15

Harvard Business Review

DECEMBER 15, 2016

Yet, in September 2015, Quirky went bankrupt. Quirky failed to achieve economies of scale. From an operations perspective, it was very difficult to achieve any economies of scale, let alone to develop platform strategies that help products share components and manufacturing processes with such a broad array of products.

Scaling 14

Scaling Sales Sales Marketing 14

Harvard Business Review

JUNE 24, 2015

In this adaptation from the new book, Your Strategy Needs a Strategy (HBR Press, 2015), BCG strategy experts make sense of the all the different, and competing, approaches to strategy: Which strategy is right for your business? They carefully select the most successful ones to scale up and exploit. When and how should you implement it?

Scaling 15

Scaling Diversity Marketing Operations 15

Harvard Business Review

MARCH 28, 2017

Organizations can now engage with customers and employees like never before, and the virtual environment holds the potential to drive operational efficiencies, save time and money, and open the exploration of new commercial avenues. This age is ripe with opportunity. But for traditional firms, they’re a whole new world.

Assets 13

Assets Scaling Operations Metrics 13

Harvard Business Review

AUGUST 5, 2015

To determine the best approach to using ICT for development (or ICT4D, as it’s sometimes called), Huawei recently interviewed 150 telecom operators, government bodies, regulators, NGOs, and social enterprises in 11 countries. This approach consigns many ICT4D projects and tech startups alike to failure.

Revenue 14

Revenue Government Operations Compensation 14

Harvard Business Review

MARCH 8, 2016

The World Economic Forum’s recent Global Gender Gap Report 2015 gives us a wealth of detail about the continued worldwide imbalance in gender equality and what it means for the future. this issue has been so well addressed that the gender balance scale has swung the other way. In some areas the news is good.

Diversity 14

Diversity Education Benefits Operations 14

Harvard Business Review

OCTOBER 26, 2015

” Next up: using the storefronts as a laboratory for expanding the Society of Grownups experience online, both scaling the initiative and meeting the Millennials on their true home ground. In a 2015 report on the Millennial traveler, “free Internet access” was the top-ranked desired amenity. Starwood Gets Technical.

Travel 14

Travel Insurance Scaling Marketing 14

Harvard Business Review

DECEMBER 14, 2018

Key Processes are the operational and managerial capabilities that allow a company to deliver value in a way that can be repeated and scaled. By comparison, $1,000 of Chipotle stock purchased the same year and sold at its peak in 2015, before the e-coli scare, would have only been worth about $5,000.

Digital Transformation 15

Digital Transformation Advertising Scaling Assets 15

Harvard Business Review

NOVEMBER 25, 2016

Commercial and industrial firms are prime candidates to become prosumers due to the large size of their facilities, variations in power use, and ability to buy and sell electricity products at scale. B operated the same way as A, with no special control. In traditional EE, one simply replaced device A with more-efficient device B.

Energy 15

Energy Balance Sheet Software Marketing 15

Harvard Business Review

MARCH 20, 2017

It constantly plows capital into its long-term operations — often at the expense of short-term financial results. Compare that with the Fortune 500: Only 12% of the firms on the original 1955 list were still on the list in 2015. Ivy League institutions have remained atop their industry for more than 300 years.

Staffing 13

Staffing Operations Scaling Education 13

Harvard Business Review

FEBRUARY 7, 2017

New research, led by a team from McKinsey Global Institute in cooperation with FCLT Global , found that companies that operate with a true long-term mindset have consistently outperformed their industry peers since 2001 across almost every financial measure that matters. The differences were dramatic. We calculate that U.S.

Manager 15

Manager Revenue Metrics Cash Flow 15

Harvard Business Review

JANUARY 2, 2017

While it is important to encourage local ownership of ideas and projects, turning them into game-changers requires clear, sometimes ruthless direction from the center around which projects to scale and in what order. Consider how General Electric arrived at the decision to develop and launch its Predix cloud-based industrial operation system.

Digital Transformation 15

Digital Transformation Culture Change Marketing Operations 15

Harvard Business Review

JUNE 30, 2016

ZBB has been around for decades, but is currently enjoying a revival driven by powerful investors like 3G Capital Partners, the force behind the 2015 merger of Kraft Foods and H.J. Implementing ZBB on this much larger scale is more demanding, but zero-based budgeting is always a big bet.

Benchmarking 12

Benchmarking Implementation Travel Scaling 12

Harvard Business Review

NOVEMBER 3, 2016

It teaches young people the dress, demeanor, and collaboration skills expected in a professional setting as well as the technical skills for careers in IT, operations, finance, sales and marketing, or customer service. A 2015 study that we conducted with the U.S. Year Up, a large source of opportunity-youth trainees in the U.S.,

Education 15

Education Engineering Software Nonprofit 15

Harvard Business Review

APRIL 23, 2014

There is a lot at stake here for GE’s operations strategy. They’re now working on version 8, which they will produce in October, and version 10, with better lighting, and there is a design projected for 2015. GE is an ideal laboratory for applying Lean practices because of its scale,” Ries says. and compete successfully.

Deliverables 14

Deliverables Engineering Operations Software 14

Harvard Business Review

DECEMBER 4, 2015

The American climate activists who have flocked to the 2015 United Nations Climate Change Conference in Paris this week tend to have one thing in common: many own the “it” car for their tribe, the VW Jetta Wagon TDI. At 49 MPG, the Jetta does better than many hybrids, and drives German, too.

Engineering 15

Engineering Government Scaling Nonprofit 15

Harvard Business Review

MAY 27, 2015

But if ASEAN businesses are going to capitalize on this new scale, they must contend with a scarcity of available leadership talent in the region. And more complexity will come with the creation of the ASEAN Economic Community at the end of 2015. Finding leaders who are up to the task has proven challenging for many companies.

Leadership Development 14

Leadership Development Diversity Operations Banking 14