Chief Executive

OCTOBER 20, 2022

From a product standpoint, the purpose of this year’s presentation is the formal rollout of “Genie”—a substantial rewrite of the Salesforce data platform that’s at the heart of the $26.5 It’s becoming more than just the fabric of how we operate. billion (FY2022 revenue) company, one that will allow for more “customer magic.”

Software 98

Software Scaling Sales Sales 98

Harvard Business Review

APRIL 17, 2017

In 2015, around 40% of new PV installations were accompanied by a battery. Around the world in 2015, additions of renewable power capacity outpaced other forms of electricity generation —coal, gas, oil, and nuclear—combined. At the same time, we’re also seeing the decentralization of power production.

Energy 14

Energy Rollout Government Marketing 14

Harvard Business Review

JULY 26, 2018

On March 25 mighty Uber bowed out of Southeast Asia by selling its operation in several countries to local rival Grab. In 2016 the company sold its China operation to Didi Chuxing because of the fierce competitiveness of the local player. A year later, Uber admitted defeat in another region, selling its operation in Russia to Yandex.

Transportation 14

Transportation Recruitment Advertising Real Estate 14

Harvard Business Review

DECEMBER 15, 2015

For most of 2015, I was the director of Rhode Island’s SBM, known as HealthSource RI, which more than 32,000 Rhode Islanders use to purchase health insurance. By January 1, 2015, all state-based marketplaces were expected to replace federal funding with state-level financing. Financial challenges. Technological challenges.

Insurance 10

Insurance Rollout Small Business Staffing 10

Harvard Business Review

OCTOBER 16, 2018

In 2015, there was a surplus of people with data science skills. What they do need are analyses that solve key commercial and operational problems. What’s missing, more often than not, is a clear strategy and operational model for using these capabilities in ways that are specific to the company’s business requirements.

Rollout 8

Rollout Operations Assets Engineering 8

Harvard Business Review

FEBRUARY 16, 2018

India has added new customers at the fastest rate for Amazon in its history of operations across the world, including the U.S. Similarly, when Renault entered India and introduced Kwid in 2015, Maruti and Hyundai had almost 70% of India’s large and fast-growing sub-compact car market.

eCommerce 8

eCommerce Hospitality Rollout Marketing 8

Harvard Business Review

MARCH 29, 2018

In study after study for over a decade, operations researchers have found that retailers understaff during peak hours. Once the full experiment was launched in November 2015, 28 stores in the San Francisco Bay Area and Chicago were randomly assigned to control and intervention groups.

Sales 8

Sales Sales Staffing Rollout 8