Brian Balfour

FEBRUARY 7, 2017

The biggest retention questions at SoundCloud Around late 2014 to early 2015, the SoundCloud team identified retention as an area of improvement, especially on the mobile side. The catch was that they’d have to AB test it against the existing client side notifications, with additional complexity around handling the rollout up to production.

Retention 62

Retention Benchmarking Metrics Rollout 62

Wendy Hirsch

FEBRUARY 23, 2024

The interplay between two factors provides insight into change complexity — Change Impact (Scale, Scope, Pace) and Readiness (Willingness and Capability). Whether it's a minor adjustment in processes, a new policy rollout, a system upgrade, or organizational transformation, a critical question is: How big of a deal is this change, really?

Organizational Change 52

Organizational Change Implementation Scaling Change Management 52

Wendy Hirsch

FEBRUARY 23, 2024

The interplay between two factors provides insight into change complexity — Change Impact (Scale, Scope, Pace) and Readiness (Willingness and Capability). Whether it's a minor adjustment in processes, a new policy rollout, a system upgrade, or organizational transformation, a critical question is: How big of a deal is this change, really?

Organizational Change 52

Organizational Change Implementation Scaling Change Management 52

Harvard Business Review

AUGUST 28, 2015

IT management risks losing control over enterprise technologies because in a fast-paced business world, teams — unwilling to wait for IT to rollout official solutions — solve their own needs quickly by resorting to cloud-based, consumer tools to manage projects and share information.

Digital Transformation 14

Digital Transformation ROI Rollout Compliance 14

Harvard Business Review

DECEMBER 7, 2016

So during initial rollout from May 2012 through February 2014, we examined 80,000 BHDP surveys in four military-treatment facilities. Early on, providers using BHDP expressed concern about the time required for soldiers to complete the standardized screening instruments before they actually saw the provider.

Workflows 14

Workflows Hospitality Rollout Manager 14

Harvard Business Review

JULY 26, 2018

Historically, some platforms haven’t embraced localization because the allure of quick scaling was too much to resist. So if an indiscriminate rollout across geographic regions is becoming less viable, how can companies accelerate growth for the platform? But network effects don’t negate the importance of customization.

Transportation 14

Transportation Recruitment Advertising Real Estate 14