Harvard Business Review

NOVEMBER 13, 2012

The database focus also allowed the Obama camp to think expansively in its approach to metrics. "We Messina was also given good resources to work with: according to the article, he hired an analytics department five times bigger than the 2008 operation. Quite the contrast to the rushed approach taken by the Romney campaign.

Advertising 9

Advertising Metrics Implementation Operations 9

Harvard Business Review

DECEMBER 20, 2011

Doug Rauch, the former president of Trader Joe's, visited my Service Operations class at MIT last week. They also have high profits, low prices for their industry, excellent operational metrics, and a reputation for great customer service. This post is part of the HBR Forum, The Future of Retail.

Operations 17

Operations Sales Sales Metrics 17

Harvard Business Review

NOVEMBER 4, 2014

The 2014 DHL Global Connectedness Index that one of us (Ghemawat) prepares with Steven Altman, and that was released on November 3, indicates that global connectedness started to deepen again in 2013 after its recovery stalled in 2012. Specifically, are companies from advanced economies failing to keep up with the big shift?

Metrics 12

Metrics Operations Marketing 12

Harvard Business Review

JANUARY 9, 2014

From 2002 to 2012, the impact of individuals’ task performance on unit profitability companywide decreased, on average, from 78% to 51%. Its structure, skills, metrics, and rewards have mostly remained the same. How can we signal to our reps that network performance is not only desirable but expected?

Sales 14

Sales Sales Compensation Compliance 14

Harvard Business Review

DECEMBER 30, 2013

northeast in October 2012, ranks as the second-costliest hurricane in American history, causing an estimated $68 billion in damages. and saved $200-$300 million in ongoing operation and maintenance costs). Power consumption and CO2 emissions were reduced by 98%, which lowered operating expenses dramatically.

Assets 14

Assets Operations Benefits Metrics 14

Andrew Chen

JUNE 25, 2019

As the number of homes on Airbnb scaled from around 100,000 in 2012 to over 6 million today, I led teams tackling everything from supply growth, to guest booking conversion, to marketplace quality. Examples : Tips : Takes very few people to operate, should pay for itself from day 1. Cost : Medium. Stage : Mid/Late. Cost : Small/Medium.

Retention 48

Retention User Experience Travel Marketing 48

Harvard Business Review

MAY 25, 2017

Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care. Corporations are now taking a further step beyond objective metrics, which can be financial and nonfinancial, to include subjective measures — tagged as “soft.”

Banking 13

Banking Metrics Benchmarking Compensation 13

Harvard Business Review

MARCH 29, 2016

In medicine we’ve long operated under the mantra “doctor knows best.” Since the launch of “five-star” care, UUHC has celebrated steady gains in quality metrics and a reduction in costs. From 2012 to 2015, premiums have grown 52% slower than revenue billed by our growing ranks of outpatient physicians.

Hospitality 13

Hospitality Revenue Operations Metrics 13

Harvard Business Review

NOVEMBER 6, 2018

In 2012, HBR dubbed data scientist “the sexiest job of the 21st century ” It is also, arguably, the vaguest. These data scientists design, define, and implement metrics, run and interpret experiments, create dashboards, draw causal inferences, and generate recommendations from modeling and measurement. What is the output?

Engineering 15

Engineering Workflows User Experience Software 15

Harvard Business Review

MAY 20, 2016

It requires directing and managing salespeople using the right metrics, operating cadence, and performance management process. Without a good support structure, a lack of discipline in sales operations can lead to inefficiency and lost opportunity. As we suggested in a 2012 HBR piece , there are no silver bullets.

Sales 14

Sales Sales Compensation Operations 14

Harvard Business Review

DECEMBER 10, 2015

We attracted many new doctors when we opened a replacement hospital in 2012, ultimately doubling the size of our medical staff. Given our positive partnerships thus far, we embraced this opportunity and partnered with Cadence in 2012, using our shared revenue and expense model. How Our Journey Began. Willingness to compromise.

Hospitality 12

Hospitality Staffing Metrics Operations 12

Harvard Business Review

JUNE 7, 2016

Operations in a Connected World. In Brazil, multinational corporation Adidas has been running a shoe-recycling program called “Sustainable Footprint” since 2012. In a survey of 54 of the world’s leading brands, almost all of them reported that consumers are showing increasing care about sustainable lifestyles.

Metrics 13

Metrics Operations Energy Engineering 13

Harvard Business Review

JUNE 13, 2012

Greg Koch tells the story of how plant managers around the world have absorbed their connection to the communities in which they do business, and work hard to earn the "social license" to operate. They offer up a powerful reframing of the metrics from, as judge Dov Seidman put it, "how much" to "how."

Diversity 16

Diversity Human Resources Benefits Advertising 16

Harvard Business Review

JANUARY 23, 2012

Is it to argue for resources, allocate budgets, create performance metrics, decide among customer targets, or other reasons? RIM has made a shoot-for-the-moon bet on a new operating system to be released near the end of 2012, but in the interim it might have brought out simple, rugged tablets tailored to corporate customers.

Strategic Planning 16

Strategic Planning Benchmarking Marketing Metrics 16

Harvard Business Review

DECEMBER 20, 2011

Increased demand for transparency and its close partners, (a) the quest to define and develop useful sustainability metrics and (b) the growing sustainability data explosion. Looking Forward to 2012 and beyond: New business models coming. It won't all come to fruition in 2012, but it's on its way. business continuity").

Energy 17

Energy Real Estate Government Marketing 17

Harvard Business Review

SEPTEMBER 17, 2013

The Accountable Care Act now links performance related to patient-experience metrics to reimbursement. A 2012 industry survey asked top hospital leaders (CEOs, COOs, and others) what was necessary to improve the patient experience. Customers Health Operations' Leading Health Care Innovation: Editor’s Welcome.

Hospitality 13

Hospitality Operations Accounts Employee Engagement 13

Harvard Business Review

OCTOBER 14, 2014

One of Buffer’s practices is to default to transparency — it is relentlessly forthcoming about its operations, its learning, and its performance. billion dollars in sales (a 50% increase over 2012) in the Etsy marketplace alone. Buffer builds tools to help businesses manage and analyze their social media activity.

Benefits 12

Benefits Revenue Small Business Metrics 12

Harvard Business Review

DECEMBER 19, 2016

In 2012, GE’s CEO Jeff Immelt launched GE’s digital strategy to connect minds and machines, combining a legacy of innovative industrial manufacturing with cutting-edge data and analytics expertise. ” Failure to grasp such disruptions — and adapt quickly — can be fatal.

Marketing 14

Marketing Performance Review Implementation Metrics 14

Harvard Business Review

FEBRUARY 1, 2013

That is the finding of a survey (PDF) and series of follow-up interviews conducted by NewVantage Partners with C-level executives and function heads representing companies and government agencies during the second half of 2012. Incorporate the Analytics into Operational Processes.

Metrics 9

Metrics Operations Government Marketing 9

Harvard Business Review

NOVEMBER 4, 2014

The 2014 DHL Global Connectedness Index that one of us (Ghemawat) prepares with Steven Altman, and that was released on November 3, indicates that global connectedness started to deepen again in 2013 after its recovery stalled in 2012. Specifically, are companies from advanced economies failing to keep up with the big shift?

Metrics 8

Metrics Operations Marketing 8

Harvard Business Review

OCTOBER 21, 2016

This can disrupt a firm’s ability to operate on schedule and budget. Of the respondents, 72% said that climate change presents risks that could significantly impact their operations, revenue, or expenditures. Since its launch in 2012, Flyknit has reduced 3.5 ” Improving risk management.

Assets 15

Assets Operations Revenue Energy 15

Harvard Business Review

FEBRUARY 14, 2012

It recognizes this new reality will spell decline for some commercial activities, but growth for others who find better ways of operating. In research led by Ashridge Business School and the International Business Leaders' Forum to be published later in 2012, we've been exploring this emerging new approach to leadership.

Leadership Development 15

Leadership Development Government Metrics Energy 15

Harvard Business Review

OCTOBER 19, 2015

” Even the most conservative reading of measurable outcomes of EU policy on every imaginable metric, however, says otherwise. Since 1996, and even during the most recent recession, private network operators in the U.S. network operators invested $600 per household compared to $389 in the EU. The result is that the U.S.

Advertising 13

Advertising Marketing Operations Metrics 13

Harvard Business Review

FEBRUARY 7, 2013

In a horse race, the focus is on metrics: what an executive has accomplished. According to a 2012 study by the Institute for Executive Development (IED) survey participants noted three major problems: Lack of a coherent strategy for executive development.

Succession Planning 9

Succession Planning Metrics Software Operations 9

Harvard Business Review

AUGUST 6, 2013

That''s partly because, as Clayton Christensen, Stephen Kaufman, and Willy Shih wrote in the 2008 HBR article "Innovation Killers," standard financial metrics make new investments look much less attractive than existing business lines. The Washington Post operated at a 9.2% Scripps 6.9%

Advertising 9

Advertising Media Revenue Operations 9

Harvard Business Review

MAY 23, 2018

Recall that Nokia dominated the mobile and smartphone markets in 2007-2008 when Apple launched the iPhone and Google the Android operating system. The new rivals revolutionized customer expectations, causing Nokia’s Symbian operating system to become outdated. Practice #1: Increase trust by defining new conversational norms.

Operations 8

Operations Sales Sales Manager 8

Andrew Chen

NOVEMBER 1, 2018

One of the reasons I’ve been excited about being a professional investor is the ability to apply my skills as an operator. If you look at Google Trends, you’ll see that “growth hacking” all of a sudden became a term people in the industry were interested, and were searching for, in 2012. There’s a reason for that. This is great.

Metrics 111

Metrics Scaling Marketing Accounts 111

Harvard Business Review

OCTOBER 14, 2013

Clearly one reason is remittances: according to the World Bank, over $400 billion was sent back to developing countries in 2012. It is important to define the right metrics and measure them steadfastly. It is important that these reward incentives are aligned with the right performance metrics. Why does the diaspora matter?

Marketing 9

Marketing Metrics Government Travel 9

Harvard Business Review

APRIL 28, 2015

Instead, they’re taught to focus on their income statement and optimize their operations around preserving profitability. On a short-term basis, the only thing they can expect in return for focusing on data is the headaches that follow from explaining, justifying, and evaluating their operations to colleagues and investors.

Balance Sheet 14

Balance Sheet Manager Assets Software 14

Harvard Business Review

MARCH 20, 2015

grew by nearly 80% between 2005 and 2012. Operating outside the established processes will undermine the team’s cohesion. Conditions are seemingly ideal: More and more people are choosing to work remotely. By one estimate, the number of remote workers in the U.S. Advances in technology are keeping pace. About 94% of U.S.

Travel 15

Travel Real Estate Deliverables Software 15

Harvard Business Review

JANUARY 10, 2013

In 2012 a number of disruptive innovations came of age. The New York Times called 2012 the "year of the MOOC," demonstrating the mainstream appeal of massive online open courses that make education more accessible and affordable. One of 2012's most successful innovations was Nest's smart thermostat.

Advertising 8

Advertising Marketing Education Media 8

Harvard Business Review

MAY 8, 2014

Operational meltdowns can devour a midsized company’s cash. To keep a finger on the financial pulse of the business, MBH Architects’ founders kept one eye on a key metric: the utilization of its people (i.e., Due to its fiscal prudence (and a rebounding economy), by 2012, the company was nearly the size it had been in 2007.

Revenue 9

Revenue Banking Real Estate Metrics 9

Harvard Business Review

MAY 31, 2012

A future compensation action would reduce 2012 variable benefits (bonus or equity awards) in absolute terms (or through a much slower rate of increase). A "claw-back" seeks cash or equity already transferred to an individual. A "hold-back" cancels financial benefits which have been awarded but have not yet vested.

Risk Management 9

Risk Management Banking Compensation Accounts 9

Harvard Business Review

SEPTEMBER 12, 2013

Communicate what the quantitative success metrics look like. Experimentation is essential — a digital team operating within the bounds of tried and true will not advance your goals. In 2012, people insisted ephemeral content was a fringe use case, before Snapchat’s ascendancy among both preteens and Wall Street bankers.

Manager 9

Manager Deliverables Software Nonprofit 9

Harvard Business Review

NOVEMBER 12, 2013

Between April 2011 and February 2012, our preliminary data suggest that patients cared for by a team with a PN (matched for age, case-mix group, and resource intensity level) experienced shorter actual length-of-stay (LOS)/expected LOS ratios compared to those not exposed to a PN. The Evidence. The Next Steps.

Hospitality 8

Hospitality Implementation Metrics Education 8

Harvard Business Review

JUNE 8, 2017

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. Geisinger Health System began partnering with Walmart around cardiac surgery in 2012, and joined ECEN for spinal surgery in 2015.

Hospitality 8

Hospitality Insurance Travel Administration 8

Harvard Business Review

MARCH 26, 2013

The commission ratios vary from development to marketing to finance, administration, sales and customer support, and in the various areas are based on the metrics the individuals are most able to directly control. Everyone knows what the monthly operational "nut" is. Furthermore, the commission is paid every month. . •

Compensation 8

Compensation Revenue Sales Sales 8