Andrew Chen

JUNE 25, 2019

As the number of homes on Airbnb scaled from around 100,000 in 2012 to over 6 million today, I led teams tackling everything from supply growth, to guest booking conversion, to marketplace quality. Help the user understand how they would benefit from hosting with you, and address all of their concerns. Deliver on the promise.

Retention 111

Retention User Experience Travel Marketing 111

Andrew Chen

JUNE 25, 2019

As the number of homes on Airbnb scaled from around 100,000 in 2012 to over 6 million today, I led teams tackling everything from supply growth, to guest booking conversion, to marketplace quality. Help the user understand how they would benefit from hosting with you, and address all of their concerns. Deliver on the promise.

Retention 48

Retention User Experience Travel Marketing 48

Harvard Business Review

NOVEMBER 6, 2018

In 2012, HBR dubbed data scientist “the sexiest job of the 21st century ” It is also, arguably, the vaguest. Examples include: a portal to read out results of A/B tests, a failure analysis tool, or a dashboard that enables self serve data and root cause diagnosing of changes to metrics or model performance.

Engineering 15

Engineering Workflows User Experience Software 15

Harvard Business Review

NOVEMBER 2, 2012

The 2012 election cycle is remarkable for how much information the campaigns have about voters. Is it unemployment benefits? So we'll do a lot of A/B testing with online ads. There would be other issues that people would care about. In the context of the economy, you know, what's more important to you? Is it education?

A/B Testing 10

A/B Testing Marketing Education Operations 10