April, 2025

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4 Secrets of Achievement

Leadership Freak

If dreaming worked, youd already be there. I bet youre already working hard. Here are four secrets to achievement people often miss. #1. Find the problem youre built to solve. People who achieve success create and drive solutions. Who are you trying to help? How? More.

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potential employer wants me to disclose any medical conditions, including migraines, depression, eczema, and more

Alison Green

This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently interviewed for an admin role, essentially front reception, for a private hospital. The job is entirely non-clinical. After the interview, the hiring manager emailed me to say that they would like to progress my application to the next stage. In the email they included a link for me to complete some pre-employment checks.

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Employee Skills Assessment: How To Properly Measure Employee Competencies

AIHR

An employee skills assessment is more than just a performance review. It’s a powerful strategy for helping companies with their skills gap analysis , develop their workforce, and future-proof their talent. This article discusses what an employee skills assessment entails, HRs role in it, and how to conduct and evaluate fair, efficient, and accurate employee skills assessments.

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Why People-First Security Matters (No Matter Where You Work)

Help Scout Leadership

A solid technical implementation is necessary for security, but tools alone do not make a good security program. Learn how we take a people-first approach to security to keep data safe at Help Scout.

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The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical chops might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Join seasoned executive Chandra McCormack for a breakdown of how to lead with impact, connect with purpose, and cultivate a workplace culture that energizes rather than exhausts.

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Waitflation: The Hidden Cost of Economic Paralysis

Chief Outsiders

The New Economic Fog Were not in a recession. Not in a boom. Inflation isnt gone, but its no longer spiking. And yet, everywhere you lookexecutives are hesitating. The markets are twitchy, customers are cautious, and leadership teams are frozen in Waitflation : the tense, uncertain space between reaction and resolution.

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How to Find the Root Causes of Your Problems

Thought Leaders LLC

Understanding the real cause of your problem and considering the consequences of potential solutions can help you make better decisions. The final thing you should think about as you’re trying to define your problem is causality. I’ve mentioned thinking about causes and consequences. That applies to thinking through how you’re going to define the problem in the first place.

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the head of the nonprofit I volunteer for doesn’t know what a budget is

Alison Green

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’ve been doing some remote volunteer grant writing as part of a long-term plan to break out of my current job family (also nonprofit-centric). The nonprofit Im currently working with is only a few years old, in another state, and very small, with no paid staff.

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Why Business Leaders Should Think Like A Venture Capitalist

Eric Jacobsen Blog

The book, The Venture Mindset , is all about how to make smarter bets and achieve extraordinary growth. The authors, Ilya Strebulaev and Alex Dang , explain that if any company wants to win big in competitive times, they need to think differently. They need to think like a venture capitalist (VC). This book teaches you to spot new opportunities, nurture the right talent, foster a culture of innovation, and take calculated risks, say Strebulaev and Dang.

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Amplifying Employee Voices Through Content

Help Scout Leadership

Telling the Help Scout story is a big responsibility. Learn how (and why) we're working to amplify more employee voices in our content.

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Navigating The Misinformation Maze: Leadership Strategies For Decision-Making In A Post-Truth World

Tanveer Nasser

In a world where misinformation spreads at lightning speed, how can leaders protect themselves and their organizations from making crucial decisions based on flawed thinking? In this episode of my Leadership Biz Cafe podcast, Ive invited Dr. Alex Edmans to join me to help tackle this timely and.

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Future of HR: Navigating Transformation in the Digital Age

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

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Our Colleagues’ Decisions May Influence Us More Than We Realize

Kellogg Insight

The effect of peer influence raises some interesting and potentially troubling questions about the nature of expertise and decision-making.

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Stop Outsourcing Your Emotions

Leadership Freak

Emotions energize action. They drive conversations, fuel decisions, and shape the future. But emotional energy is hard to manage. Its easier to blame than to reflect. No emotion moves faster or hits harder than anger. Anger energizes immediate action. Used recklessly, anger burns opportunity. Frustration means you care.

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I saw my employee’s X-rated chat

Alison Green

This post was written by Alison Green and published on Ask a Manager. A reader writes: Today, during a screensharing session with my new employee, Barb, I saw something inappropriate on her screen and did not speak up. I was so dumbfounded that I just quickly wrapped up our call. Im almost sure I saw her chat session with a coworker with explicit reference to private body parts.

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The New Rules of Talent Retention with Global Talent Advisor Steve Cadigan

SME Strategy

The New Rules of Talent Retention with Steve Cadigan, LinkedIn's First CHRO, Global Talent Advisor and Author of Workquake.

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

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Inside Learn Something Days: The Help Scout Support Team

Help Scout Leadership

Learn how our support team uses their time away from the queue for professional development and get some inspiration for implementing a Learn Something program of your own.

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Wellness Tips to Stay Energized and Productive

Refresh

Practicing healthy habits at work can keep your mind and body performing their best. Stay at the top… The post Wellness Tips to Stay Energized and Productive first appeared on The Express Blog.

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Understanding The Rise In CEO Exits

Kotter Inc.

Average CEO tenure is shortening, and the number of CEOs making unplanned departures has been rising. Faced with an escalating transition trend, boards are looking for answers on how best to understand and address it.

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Triggers: When Someone Pushes Your Buttons

Leadership Freak

A babys giggle, an insult, and being trusted with new responsibilities all have one thing in common. Theyre triggers. Frustration triggers me to talk louder. I choose to do the opposite. I ask questions and soften my tone. Thats my goal, at least. Turn triggers into advantage.

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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what’s a secret about your field that would surprise outsiders to hear?

Alison Green

This post was written by Alison Green and published on Ask a Manager. For the Thursday “ask the readers,” what’s a secret about your field that would surprise outsiders to hear? Spill the beans in the comment section. (Make sure to specify your industry!

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SME Strategy Absorbs Travel Fees, Reinforcing Partnership in Volatile Times

SME Strategy

CEO Announcement: SME Strategy Absorbs Travel Fees, Reinforcing Partnership in Uncertain Times

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Podcast: Workers Are Stressed Out. Here’s How Leaders Can Help.

Kellogg Insight

On this (rerun) episode of The Insightful Leader: You can't always control what happens at work. But reframing setbacks, and instituting some serious calendar discipline, can go a long way toward reducing stress.

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Empathy as a Healthcare Leadership Skill

Refresh

Empathy, the ability to perceive and respond to the feelings of another person with compassion, is an important… The post Empathy as a Healthcare Leadership Skill first appeared on The Express Blog.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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Feedback Is a Gift—But Are You Actually Accepting It?

Rhythm Systems Growth

Ever felt your stomach drop the moment someone says, Can I give you some feedback? Youre not alone. Our instinct is to get defensive, but what if I told you that feedbackno matter how uncomfortableis the fastest way to level up as a leader?

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Avoid the Transparency Trap

Leadership Freak

The purpose of transparency is to be seen for who you are. Its awkward when your inner critic berates you. Its difficult for those seduced by power and authority. Its impossible when leaders lack self-awareness. Transparency is noble in concept but tricky in practice. Learn more.

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Stop Gaslighting Yourself: Why Your Memory Isn’t as Reliable as You Think

Nir Eyal

Have you ever cringed while showering, suddenly remembering something embarrassing you said years ago? That memory still feels so fresh, so realbut what if I told you it might be entirely distorted? The post Stop Gaslighting Yourself: Why Your Memory Isn’t as Reliable as You Think appeared first on Nir and Far.

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Servant Leadership and Exit Strategies in 2025: Business Strategy with Cameron Bishop

SME Strategy

Servant Leadership and Exit Strategies in 2025: Business Strategy with Cameron Bishop of Raincatcher

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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LSA Global Delivers Biotech Manager Influence Skills Training

LSA Global

Redwood Shores, CA LSA Global, the leading business consulting, coaching, and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced results for a Biotech Manager Influence Skills Training focused on equipping team leaders with the confidence and competence to motivate, engage, and guide high performing and high functioning teams. 100% Job Relevance 100% Satisfaction 117% Knowledge Gain

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Phone Skills Are Key to Customer Service Success

Refresh

Even in the age of artificial intelligence, 68% of customers prefer speaking with a live customer service representative,… The post Phone Skills Are Key to Customer Service Success first appeared on The Express Blog.

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How People Are Really Using Gen AI in 2025

Harvard Business Review

The top 100 applications for LLMs, according to users.

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Uncovering The Hidden World of Motivation

Leadership Freak

You dont know peoples motivation. You're not a mind reader. Sometimes you dont understand your own inner drives. Motivations are invisible. People do what they do for unseen reasons. Sometimes people actively hide their motivations. Its dangerous to imagine you understand peoples inner drives. You can work at it.

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The Upskilling Advantage: Transforming Your Workforce For Future Growth

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too