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The Ultimate Guide to Small Business Customer Service

Help Scout Leadership

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. The importance of customer service for small businesses. So why exactly is customer service important for small businesses?

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Small Business Week 2023: Ways You Can Make an Impact

Zenefits

In 1953 the federal government created the Small Business Administration (SBA) to help business owners grow and prosper in our “Land of Opportunity.” Kennedy proclaimed the first National Small Business Week to honor top entrepreneurs in every state with special recognition and rewards. In 1963, President John F.

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How to Start Preparing for Summer Marketing and Sales

Zenefits

While January through April aren’t known for high levels of spending , sales rebound in the summer months. This is especially true for brick-and-mortar businesses. Unless you work in a highly seasonal industry (like bathing suits or sunscreen), online retailers tend to see a drop in their sales during the summer months.

Sales 98
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4 Ways Leaders Can Shape Company Culture To Impact Revenue & Profits

15Five

What is your strategy for lifting revenue or becoming more profitable? Bottom-line driven leadership makes sense, especially when startups and small companies face immense pressure from investors to hit revenue goals and face a future that’s uncertain, at best. Is it all about raising the bottom line , no matter the cost?

Revenue 42
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5 Essential CRM Fields to Track Sales and Marketing Growth

Ascend

You can’t do business without it. The investment is usually about 7-8% of the projected gross revenue for a small business. The ONLY way to know if the investment is getting a return is to collect and track specific sales and marketing data. How a company uses the money is critical to its success.

Sales 52
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Astonishing Business Growth? It’s As Easy As 1-2-3!

Forbes Leadership

How do you measure astonishing business growth? Revenue, sales, customers, or all three? Chances are, you have a lot going on in your business. Are you stressed just thinking about it? Walk with me. You also have a mounting list of professional goals.

Revenue 97
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Publishing and the Need for Community | John Jantsch & Andy Paul

Peter Winick

Andy Paul is the author of “Sell Without Selling Out,” Host of the “Sales Enablement Podcast with Andy Paul,” and is a Top 50 Global Sales Expert, consulting with the biggest businesses in the world. In addition, we can help you implement marketing, research, and sales. Transcript.

Marketing 189