Brian Balfour

JANUARY 4, 2017

For internal operations and decision-making however, average CAC is almost always useless. Making CAC truly useful as an operating metric comes down to segmenting. The Average CAC is useless when it comes to making operating decisions. Averages hide extremely important insights that could either help or hurt you.

eCommerce 71

eCommerce SaaS Sales Sales 71

AIHR

NOVEMBER 25, 2019

Improving overall operational efficiency of HR. Process: The process refers to the operational process of the HRIS, as described above. A majority of production implementations are cloud-based SAAS models these days. Small-scale implementations may be much more rapid. This could be for: Better record keeping.

Human Resources 105

Human Resources Implementation Workflows Recruitment 105

15Five

MAY 19, 2023

12 metrics for measuring HR effectiveness To align your people operations strategy with business goals and earn your rightful seat at the strategic table, consider the following HR success metrics. Cost of HR per employee People operations can be expensive (and for good reason!). sales revenue, customer service ratings, etc.).

Metrics 105

Metrics Retention Recruitment Revenue 105

Andrew Chen

OCTOBER 17, 2017

In both the eBay and Uber examples, we see that you can start with a niche – whether that’s a geography or product line – and then quickly scale into a huge network of buyers and sellers. develop partnerships and manage relationships with local hire car operators (NB: Uber does not own any vehicles.

Workflows 0

Workflows Marketing Retention A/B Testing 0

Vantage Circle

AUGUST 21, 2022

With the right tech stack, the sales team can streamline daily operations, maintain data flow and manage leads and sales records. Powered by Vantage Circle , it is a SaaS-based employee engagement solution that uses AI and machine learning to incorporate reward points and unique awards to deserving professionals. What's more?

Human Resources 105

Human Resources Sales Sales Compensation 105

Andrew Chen

JANUARY 9, 2020

Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. 5) market-by-market (or logo-by-logo, if SaaS) comparison where denser/older networks have higher engagement over time (network effects). However, as you scale, each cohort gets worse.

Marketing 110

Marketing Retention B2B Scaling 110

15Five

APRIL 27, 2021

.” The Emplify acquisition also comes in conjunction with the addition of Jim Morrisroe as Chief Operating Officer, and Julia Stead as Chief Marketing Officer to 15Five’s executive leadership team. To learn more about 15Five’s human-centered performance management platform, please visit 15five.com.

SaaS 63

SaaS Performance Management Software Employee Engagement 63

Chief Executive

NOVEMBER 21, 2022

A few years ago, I was invited to attend the year-end operating review of a major company. This incident came to mind a few months later, when I was invited to meet at MIT with the top operations executives of one of the largest beverage companies. This was the underlying cause of the huge problems in the brewery’s operations.

Sales 52

Sales Sales Revenue Operations 52

Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. Within the platform, there are deep SaaS tools that help people in the Passion Economy actually do their work — particularly key when the work is purely digital in nature, like video streaming or audio broadcasting.

SaaS 40

SaaS Software Revenue Advertising 40

Andrew Chen

NOVEMBER 1, 2021

Or are you trying to scale its success? In the book, I describe stage-by-stage how to successfully start and scale the central forces that power tech’s most successful companies — network effects. When a company like Dropbox, Slack, or Uber hit scale, it might seem like network effects kick in, and the next phase is easy.

Scaling 82

Scaling Marketing Recruitment B2B 82

Walk Me

JUNE 14, 2023

With its capability to improve service delivery, enhance operational processes, and ultimately improve the bottom line, a modern CRM (Customer Relationship Management) system emerges as an essential tool for businesses wanting to strengthen their customer relationships. dollars by 2023 and will reach 232 billion U.S. dollars by 2024.

Implementation 52

Implementation Software SaaS Sales 52

Asana

FEBRUARY 22, 2022

In this episode, Freshwork’s CIO and SVP of IT Prasad Ramakrishnan and Workato’s CIO Carter Busse discuss: IT’s vital role in the employee experience Building resiliency during uncertain times Maintaining security while scaling The future of security automation Secrets not enough executives know. Episode soundbites. “We Don’t miss an episode.

Onboarding 52

Onboarding SaaS Software Government 52

Chief Executive

DECEMBER 2, 2022

Not that we’re crossing that line of operational engagement vs. strategic governance, but there are so many issues that span different functional areas, having that governance interlock and those relationships beyond just the CEO, that is something that more and more boards are doing. It is the breadth of the management team.

Digital Transformation 52

Digital Transformation Education SaaS Retention 52

Walk Me

DECEMBER 11, 2023

Examples The Scaled Agile Framework is an excellent example of modifying Agile elements like Scrum for corporate applications, which aids business and technology leaders in navigating swiftly changing conditions. Agile methodologies benefit this context by emphasizing smaller initiatives over unwieldy, large-scale projects.

Digital Transformation 52

Digital Transformation Revenue Organizational Change SaaS 52

Peter Winick

AUGUST 28, 2023

This episode tackles thought leadership from both a large and small scale, and offers advice for leaders, sales teams, marketing, and researchers alike! So that can give me insights into things that I can focus on scale up on. And while people maintain a large organization, they have bigger budgets and all that.

Engineering 130

Engineering Sales Sales Marketing 130

Harvard Business Review

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. In later stages you’ll want people who think about how to scale through process, training, and systems. You’re scaling, fast.

Scaling 15

Scaling SaaS Engineering Metrics 15

Andrew Chen

JANUARY 9, 2020

Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. 5) market-by-market (or logo-by-logo, if SaaS) comparison where denser/older networks have higher engagement over time (network effects). However, as you scale, each cohort gets worse.

Marketing 52

Marketing Retention B2B Scaling 52

Harvard Business Review

DECEMBER 8, 2010

While Software-as-a-Service (SaaS) and Cloud Computing are gaining traction in the enterprise market, many firms still struggle to understand their strategic implications. Your organization does not have to be a SaaS/cloud user for you to participate in the survey. Agility is also a plus. To participate, please click here.

SaaS 15

SaaS Operations Software Scaling 15

Andrew Chen

DECEMBER 13, 2018

The irony of it is that sometimes when you are working on projects with such large scale, because the skill set is so different, it actually feels like you’re not doing anything at all — you’re merely managing the appendages of the other groups and trying to make sure everyone is staying on track and executing.” — Ada.

Engineering 79

Engineering Scaling Workflows B2B 79

Walk Me

NOVEMBER 1, 2022

Enterprise resource planning (ERP) is a type of business software that helps organizations manage their daily operations. An ERP is not the only large-scale software system that a significant company will need. By contrast, Customer Relationship Management (CRM) deals with the customer-facing aspects of business operations.

Implementation 52

Implementation Software Digital Transformation Change Management 52

Harvard Business Review

FEBRUARY 1, 2016

Companies that have adopted a subscription-as-service model (SaaS) are a great example. In the early years of a SaaS venture, stars typically generate the bulk of revenues, and they are often revered and feared internally for the relationships and power they wield. A recent survey of 159 SaaS firms with at least $2.5

SaaS 15

SaaS Sales Sales B2B 15

Walk Me

MARCH 21, 2024

Choose suitable technologies such as a Learning Management System (LMS), adaptive learning platforms, or other Software as a Service (SaaS) solutions like Teachable or LearnDash. The larger systems of in-app guidance (like DAPs) are most effective in mid-to large-scale organizations. Select appropriate technologies.

Implementation 52

Implementation Onboarding Compliance Software 52

Harvard Business Review

SEPTEMBER 18, 2014

Jess joined a SaaS company backed by the same investor, to develop an inside sales process to convert individual users into enterprise clients. A similar dynamic exists for early employees at high-growth companies: a chasm can separate the experience you gain creating a department and the experience required to scale that same department.

SaaS 14

SaaS Sales Sales Scaling 14

Harvard Business Review

AUGUST 5, 2015

In this next chapter, the Philippines — the world’s second-fastest growing economy — will play a crucial role in helping tech companies access the talent to scale efficiently and sustainably. Rocket operates some of the largest e-commerce platforms in emerging markets. General Accepted Accounting Principles.

SaaS 15

SaaS B2B Scaling Engineering 15

Harvard Business Review

MAY 9, 2017

” The immediate result has been a world increasingly awash with platforms and, if you aren’t operating one, many will label you a strategy Luddite. That’s the end business case we put forward at Ocado, the world’s largest online-only grocery retailer, currently operating in the UK.

eCommerce 12

eCommerce SaaS Operations Software 12

Harvard Business Review

MARCH 6, 2015

A study published by the National Venture Capital Association reveals that 40% of publicly traded venture-backed companies operating in high-tech manufacturing were founded by immigrants. They struggle to prioritize global expansion, because they are not convinced they need to diversify geographically in order to scale.

Revenue 15

Revenue SaaS Software Marketing 15

Harvard Business Review

SEPTEMBER 23, 2016

For example, while we were one of the early companies to develop an ‘order online, pick up in store’ service capability, it took us years to launch because of the fear we’d slow down store operations. I understood the concern of our store operators, but customers were asking for the service.”

Metrics 15

Metrics SaaS Sales Sales 15

Harvard Business Review

JANUARY 30, 2017

And I predict that deep learning will change the way people interact with technology as radically as operating systems transformed ordinary people’s access to computers. Rapid digitization has resulted in the production of large-scale data, and that data is oxygen for training deep learning systems. Deep Learning.

Software 15

Software Scaling SaaS Operations 15

Harvard Business Review

JULY 30, 2013

But once you achieve initial product-market fit and are down the Sales Learning Curve (PDF), suddenly you are faced with a new challenge: how do I scale up the sales efforts? If you want to scale sales, you hire more sales reps. For example if you have a 90% gross margin SaaS software product and assign a $1.1M

Marketing 9

Marketing Sales Sales SaaS 9

Andrew Chen

DECEMBER 13, 2018

The irony of it is that sometimes when you are working on projects with such large scale, because the skill set is so different, it actually feels like you’re not doing anything at all — you’re merely managing the appendages of the other groups and trying to make sure everyone is staying on track and executing.” — Ada.

Engineering 40

Engineering Scaling Workflows B2B 40

Harvard Business Review

MAY 30, 2017

Once it determined what was working and what wasn’t, Albert scaled the campaigns, autonomously allocating resources from channel to channel, making content recommendations, and so on.

Sales 15

Sales Sales ROI Marketing 15

AIHR

AUGUST 22, 2024

This rapid growth is due to the rise of mobile and cloud deployments, as well as increased automation in HR procedures and expanded adoption of cloud technologies such as Software as a Service (SaaS). Scalability Ensure that the HR technology infrastructure can scale to support organizational growth.

Compliance 52

Compliance Implementation User Experience Performance Management 52

Harvard Business Review

DECEMBER 13, 2017

PMs have to have a deep understanding of how the organization operates and must build social capital to influence the success of their product – from obtaining budget and staffing to securing a top engineer to work on their product.

Manager 8

Manager Engineering User Experience Revenue 8

Growth Hacker

APRIL 18, 2023

Creating and sharing your own growth operations manual can help address this. A growth operations manual is a living, breathing document that outlines what the team is working on and how the team gets the work done. It serves as a central location for important team information, operating principles, collaboration, ownership, etc.

Operations 86

Operations Scaling Manager Onboarding 86

Andrew Chen

NOVEMBER 1, 2018

One of the reasons I’ve been excited about being a professional investor is the ability to apply my skills as an operator. Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. If you can get that going, then by a conceptual proof by induction, you’ll be able to show how it scales.

Metrics 111

Metrics Scaling Marketing Accounts 111

Chief Executive

MARCH 3, 2023

Companies had relatively uniform pricing, cost to serve also was relatively uniform as the products were just dropped at the customer’s receiving dock, and economies of scale meant that large production volumes led to diminishing unit costs. Diminishing unit costs, in turn, meant more revenues and profits.

Metrics 98

Metrics Cash Flow ROI Revenue 98

Andrew Chen

SEPTEMBER 4, 2018

And then we layered in payment integration and each time we did that the total growth of the company would actually accelerate which is very hard to do at scale. . And then there’s this dynamics on how does it scale over time, CAC tends to go up, LTV tends to go down. ” “How is it gonna scale?”

Marketing 75

Marketing Metrics Retention eCommerce 75