Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Help Scout Leadership
SEPTEMBER 16, 2021
This person is in charge of making sure the team is happy and productive through coaching sessions and performance feedback. They can also manage schedules, QA tickets, and be the main point of contact for you. Pitfall #2: Failing to create onboarding and training plans. The solution. The solution.
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