Building a Customer-Oriented Company: Strategies & Examples
Help Scout Leadership
JULY 20, 2021
This could look like a customer success team choosing to focus on churn and expansion metrics rather than product adoption scores and the stories they tell. Ritz Carlton Ritz Carlton has written books on how to do customer experience well. Here’s a typical example: Imagine you’re on the support team for a SaaS product.
Let's personalize your content