Harvard Business Review

OCTOBER 25, 2016

Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth. In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise.

Workflows 19

Workflows Risk Management Metrics Engineering 19

Harvard Business Review

APRIL 4, 2011

Mechanisms and metrics for assessing and evaluating operational costs would also be needed. Larger companies are fortunate in that most already "micro-manage" operational risks somewhere in the business. To manage operational risk effectively, however, these must be actively and comprehensively managed.

Metrics 15

Metrics Operations Risk Management Human Resources 15

Harvard Business Review

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure.

Metrics 15

Metrics Engineering Risk Management Sales 15

Harvard Business Review

NOVEMBER 12, 2018

And at many companies, sustainability efforts are measured with well over 10 internal metrics. Compensation committees often start by tying bonuses and long-term incentives to goals related to compliance and risk management. Directors should, of course, continue to monitor and disclose many other aspects of ESG performance.

Compensation 14

Compensation Metrics Revenue Energy 14

Harvard Business Review

OCTOBER 12, 2015

In 2007, the Netherlands initiated a bundled-payment model for type 2 diabetes care and, subsequently, for chronic obstructive pulmonary disease and vascular-risk management. (A A similar model for pregnancy and childbirth is underway.). The orientations of the U.S. and Dutch models differ somewhat.

Insurance 13

Insurance Hospitality Benchmarking Accounts 13

Harvard Business Review

NOVEMBER 22, 2013

One of the key lessons that Huggy Rao and I learned from studying scaling up excellence is that, to spread new ways of thinking and acting, just talking about the importance of new beliefs and behaviors isn’t enough. Progress was stalled even though safety was emphasized in the charter and it was something he asked every senior manager about.

Scaling 10

Scaling Energy Risk Management Change Management 10

Harvard Business Review

APRIL 18, 2013

This is one of the reasons research has found that in order to experience the benefits of diversity (better risk management, higher creativity, etc) on a board you need three women; one or even two aren''t enough to create real change. Here''s what we found when comparing the 3 women: Brand Passion Index for April 2012- April 2013.

Media 11

Media Risk Management Metrics Diversity 11

Harvard Business Review

FEBRUARY 5, 2018

It’s no secret that organizations have been increasingly turning to advanced analytics and artificial intelligence (AI) to improve decision making across business processes—from research and design to supply chain and risk management. What does a translator do? Additionally, knowledge of common use cases (e.g.,

Engineering 8

Engineering Project Management Operations Risk Management 8

Harvard Business Review

MAY 15, 2017

Today, the training we’ve developed is allowing us to surpass that limitation and scale up forecasting throughout the company. We extend the training to product managers, engineers, executives, researchers, designers, business development — basically anyone who wants to influence the Twitch product.

Engineering 8

Engineering Metrics Manager Implementation 8

Harvard Business Review

DECEMBER 15, 2017

We recommend companies first measure the risk-adjusted opportunity in each state by analyzing leading indicators of the market’s size, growth, industry clusters, and stability.

Government 8

Government Operations Marketing B2C 8

Harvard Business Review

JUNE 18, 2013

Cyber threats are growing in intensity and scale. Establish accountability: Company management should be requesting quarterly reports on the organization''s most pressing cyber threats, to ensure that executives develop, track, and chart metrics which would enable them to quantify the impact of any intrusion. media companies.

Government 9

Government Risk Management Telecommunications Assets 9

Peter Winick

NOVEMBER 25, 2024

But most companies and most people see ESG or environmental and social issues as either a cost problem or a compliance headache or a risk management framework. So ESG is seen as a risk management framework or a plus problem or a compliance. And so our risk management framework only get to choose how do you want to be?

Compliance 224

Compliance Talent Development Education Risk Management 224

AIHR

SEPTEMBER 12, 2024

Aiding in risk management Properly aligned workforce planning helps organizations anticipate and mitigate potential workforce-related risks, such as retirements, turnover in critical roles, or labor market shifts. Then, rate each skill’s importance on a scale of 1 to 5.

Metrics 52

Metrics Implementation Retention Succession Planning 52

AIHR

JANUARY 9, 2025

Scalability: Choose a solution that can scale with your growing user base and expand capabilities. Engagement metrics: Real-time dashboards can measure engagement levels based on responses to feedback tools, offering HR and leadership actionable insights.

SaaS 105

SaaS Compliance Onboarding Recruitment 105

AIHR

FEBRUARY 12, 2025

By integrating HR at the highest executive level, Amazon ensures people management aligns with its business strategy and leadership vision. This structure lets HR shape the companys culture, drive innovation, and support rapid growth, evidenced by its ability to scale operations globally while maintaining high employee satisfaction.

Compliance 59

Compliance Human Resources Operations Administration 59