Andrew Chen

DECEMBER 20, 2016

[Andrew: Paid marketing remains an integral part of many products’ acquisition channels, and one of the key metrics is Cost of Customer Acquisition, which is a nuanced calculation with lots of gotchas. Since HubSpot is a B2B SaaS product, CAC would equal the cost to acquire a new customer on one of their Basic, Pro, or Enterprise plans.

SaaS 111

SaaS Sales Sales B2C 111

Nir Eyal

NOVEMBER 27, 2023

For companies building products for enterprise customers, increasing customer retention by just 5 percent increases profits by 25 to 95 percent. User retention is perhaps the most important metric for SaaS providers, who offer products or services that must engage customers regularly to ensure they don’t churn.

SaaS 62

SaaS B2B Retention Metrics 62

Vantage Circle

DECEMBER 14, 2023

● Using Metrics to ensure continuous improvement Important metrics include- Offer acceptance rates. Early-stage employee retention rates. Regularly track these metrics and set up quarterly reviews to discuss results and areas of focus. What Can be Done to Implement and Improve this Journey of Candidate Experience?

Recruitment 111

Recruitment Marketing Metrics SaaS 111

AIHR

MARCH 9, 2021

More specifically, it outlines the organizational structure of the HR department, what the main roles do, technology, key processes, and the most important metrics. Retention is becoming an issue for the first time. Their job will be to build the needed processes around development, career planning, and retention.

Operations 137

Operations Scaling Recruitment Metrics 137

15Five

MAY 17, 2016

I interviewed Rand recently about growing a subscription SaaS business, finding employees to contribute to Moz’s epic culture during their rapid growth, and the importance of transparency in the workplace… Q: Moz grew in revenue very quickly over the first 7 years. Moz is a self-service SaaS business. That depends.

SaaS 63

SaaS Retention Marketing Engineering 63

Vantage Circle

MAY 14, 2022

A Glassdoor survey found that new hire retention can be improved by up to 82 percent by putting a strong onboarding program in place. Pulse surveys , as the name suggests, are short surveys conducted more frequently to track specific employee satisfaction metrics. Do you know what the primary reason for new hires quitting is?

Onboarding 105

Onboarding Recruitment SaaS Metrics 105

Vantage Circle

MAY 20, 2022

Applicants increasingly look to diversity metrics, especially younger Gen Z workers who are more concerned about the ethics of their employers. Metrics to consider include: Recruitment funnel performance (applicants, interviewees, which candidates dropped out at which stages). Retention and turnover.

Inclusion 98

Inclusion Diversity eCommerce Recruitment 98

Brian Balfour

JUNE 20, 2017

It covers: How Patreon decided and defined a leading indicator activation metric. The challenges they faced with that metric. Active, "financially successful Creators" (FSCs) works as Patreon's north star metric for two important reasons. l hope you enjoy the post. We needed each variant to be as much data as possible.

Onboarding 84

Onboarding SaaS Metrics Sales 84

AIHR

JUNE 30, 2023

Improving employee retention – By creating talent acquisition strategies that help organizations find hires who are a good cultural fit and align with the overall mission and vision of the company, businesses can improve employee retention. Bridging also acts as a strong retention strategy.

Recruitment 26

Recruitment Onboarding Metrics Software 26

Andrew Chen

JULY 20, 2020

To learn more from Bangaly, Elena, and Fareed check out the upcoming Career Accelerator Programs like Product Strategy , Marketing Strategy , and Retention + Engagement Deep Dive. When you have Product-Market Fit , you have healthy retention curves (they flatten out). Reforge is a community for those leading and growing tech companies.

Retention 145

Retention Accounts Marketing Metrics 145

Andrew Chen

JANUARY 9, 2020

I did a Q&A on Quora about investing, growth channels, metrics, and life as a startup CEO — it was fun, and some of the answers ended up getting a million views! Magic metrics indicating a startup probably has product/market fit. 1) cohort retention curves that flatten (stickiness). Started as a tweetstorm.

Marketing 110

Marketing Retention B2B Scaling 110

AIHR

MARCH 2, 2022

Knowledge retention – Turning individual tacit learnings into clearly documented information. For example, imagine you work for a Software as a Service (SaaS) company. It also includes knowledge retention and transfer that can help you fulfill the needs of your employees, partners, and clients. .

Retention 98

Retention Implementation SaaS Sales 98

AIHR

DECEMBER 6, 2022

A Martech report found that an average company with 200-500 employees uses “about 123 software-as-a-service (SaaS) applications.” Typically, a data integration tool will allow HR teams to use any data items to create a tailored dashboard of key metrics, business analytics, and graphics. Create data visualizations.

Human Resource Information Systems (HRIS) 132

Human Resource Information Systems (HRIS) Workflows Recruitment Software 132

Vantage Circle

JUNE 7, 2024

Exit Interviews: Understand why employees are leaving and identify areas to improve retention. Boosting Retention : Regular surveys can point out underlying issues that contribute to employee dissatisfaction and turnover before good talent leaves.

Benchmarking 52

Benchmarking SaaS Employee Engagement Onboarding 52

AIHR

OCTOBER 27, 2023

HR uses compensation to attract top talent and boost retention rates. Paid parental leave and on-site childcare in two business locations has helped them attract and promote more women into management positions, increase employee retention , and boost loyalty and trust. This money is subject to taxation.

Compensation 116

Compensation Benefits Insurance Metrics 116

Walk Me

OCTOBER 5, 2021

It also increases productivity, since users are provided with just-in-time information, which improves engagement, knowledge retention, and performance. In-app guidance reduces productivity lags that can occur when employees submit tickets and, as noted above, it also boosts engagement, knowledge retention, and performance.

Workflows 52

Workflows Software User Experience ROI 52

LSA Global

JUNE 17, 2024

For example, one recent client wanted to run sales training focused on helping their team to shift from selling one-off products to SaaS solutions. Once your sales strategy is clear enough , you can then focus on the sales strategy success metrics that the sales training must impact.

ROI 64

ROI Sales Sales Sales Management 64

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. And we cover everything from the basics of growth and defining key metrics to know, to the nuances of paid vs organic marketing and the role of network effects and more. Why offline products are so compelling for acquiring customers. High frequency versus episodic usage products.

Marketing 75

Marketing Metrics Retention eCommerce 75

Chief Executive

NOVEMBER 11, 2022

The essential metric, he says, is “Earned Growth Rate”— the quantification of how much of your financial growth is coming from customer loyalty —a great proxy for the ability to outperform financially without adding increased risk. It’s smart, simple and you can put it to work this year.

SaaS 40

SaaS Revenue Metrics Retention 40

Andrew Chen

MAY 14, 2018

Those working in growth and retention must continually seek “fresh powder.”. First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. The interesting early story there is that they had amazing retention but not a lot of top-line growth.

SaaS 71

SaaS Retention B2B eCommerce 71

Walk Me

JULY 4, 2022

Ultimately, the objective of interactive walkthrough software is activation, but it’s also used by SaaS companies to train new staff, onboard new users, and highlight new features and product updates. SaaS companies often employ user segmentation to help them provide specific users a personalized interactive walkthrough experience.

Software 52

Software SaaS Digital Transformation Workflows 52

Vantage Circle

FEBRUARY 1, 2021

Customer Retention. It makes you identify the customer retention value of your business. Computing these examples of KPI gives you a fair idea of a particular department's current status and your business metrics. Focus on key metrics. Employee Retention/Turnover Rate. Gain/Loss of Customer. Score: Absenteeism.

KPI 52

KPI Sales Sales Metrics 52

Chief Executive

DECEMBER 2, 2022

In addition to those broader, tectonic shifts, boards have ongoing cybersecurity concerns, digital transformation, environmental and diversity goals, war for talent issues, demographics and workforce shifts and related retention issues.

Digital Transformation 52

Digital Transformation Education SaaS Retention 52

Vantage Circle

MAY 20, 2024

user/month Vantage Rewards Visit Website Read more + Why Vantage Rewards Vantage Circle, a SaaS-based employee engagement platform, allows companies to cover the recognition needs of a global workforce with flexible monetary and non-monetary rewards. user/month Business: $21.99/user/month user/month Business Plus: $26.99/user/month

Employee Engagement 105

Employee Engagement Software Media ROI 105

Brian Balfour

MARCH 21, 2017

Averages are useless Most benchmark reports show you metrics in the form of averages, medians and standard deviations. Same metric, different measurement CAC is CAC, LTV is LTV, Churn is Churn, right? Different businesses measure the same metric completely differently even if they are in the same industry category.

Benchmarking 40

Benchmarking Metrics eCommerce SaaS 40

Andrew Chen

JANUARY 9, 2020

I did a Q&A on Quora about investing, growth channels, metrics, and life as a startup CEO — it was fun, and some of the answers ended up getting a million views! Magic metrics indicating a startup probably has product/market fit. 1) cohort retention curves that flatten (stickiness). Started as a tweetstorm.

Marketing 52

Marketing Retention B2B Scaling 52

Andrew Chen

NOVEMBER 1, 2021

SaaS products often grow inside of companies — landing and expanding — which also jumping between companies as employees share products with partner firms and consultants. It’s usually a 100% focus on acquisition — and not much on retention at all, so it’s more hustle and less notifications/email-led.

Scaling 82

Scaling Marketing Recruitment B2B 82

BetterUp

JUNE 24, 2019

Delivered through a mobile-based SaaS platform, BetterUp provides highly personalized leadership development at scale. These research-backed principles combine to create a model that can help organizations achieve the outcomes they want: increased retention, reduced burnout and stress, and improved productivity and engagement.

Leadership Development 45

Leadership Development SaaS Reorganization ROI 45

Walk Me

DECEMBER 11, 2023

Successful change initiatives can promote employee retention , saving resources and retaining expertise needed to ensure digital transformation success. While these SaaS acquisitions kept organizations operational, they compromised data sharing and system interaction. Implementing organizational change necessitates a shift in behavior.

Digital Transformation 52

Digital Transformation Revenue Organizational Change SaaS 52

Andrew Chen

JULY 20, 2020

To learn more from Bangaly, Elena, and Fareed check out the upcoming Career Accelerator Programs like Product Strategy , Marketing Strategy , and Retention + Engagement Deep Dive. When you have Product-Market Fit , you have healthy retention curves (they flatten out). Reforge is a community for those leading and growing tech companies.

Retention 59

Retention Accounts Marketing Metrics 59

LSA Global

APRIL 16, 2021

Our organizational alignment research found that strategic clarity accounts for 31% of the difference between high and low performing sales teams in terms of revenue growth, profitability, customer retention, and sales leader effectiveness.

Revenue 36

Revenue Sales Sales B2B 36

BetterUp

JUNE 24, 2019

Delivered through a mobile-based SaaS platform, BetterUp provides highly personalized leadership development at scale. These research-backed principles combine to create a model that can help organizations achieve the outcomes they want: increased retention, reduced burnout and stress, and improved productivity and engagement.

Leadership Development 40

Leadership Development SaaS Reorganization ROI 40

Vantage Circle

MAY 20, 2024

user/month Vantage Rewards Visit Website Read more + Why Vantage Rewards Vantage Circle, a SaaS-based employee engagement platform, allows companies to cover the recognition needs of a global workforce with flexible monetary and non-monetary rewards. user/month Business: $21.99/user/month user/month Business Plus: $26.99/user/month

Employee Engagement 52

Employee Engagement Software Media ROI 52

Walk Me

AUGUST 18, 2022

Depending on the specialism of the organization, this can involve: Cotton swabs Fluid bags Alcohol wipes Sterile and non-sterile gloves Software as a Service (SaaS) A cloud-based platform. Managers use benchmarking to learn from other healthcare organizations and set comparative metrics to hit realistic targets. ADKAR Analysis.

Manager 52

Manager Hospitality Insurance Operations 52

Harvard Business Review

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Don’t obsess over metrics like inquiry volume or time to close tickets. At this stage, customer support isn’t your primary focus. What to do.

Scaling 15

Scaling SaaS Engineering Metrics 15

Harvard Business Review

FEBRUARY 19, 2016

The Growth Manager function typically lives at the intersection of marketing and product development, and is focused on customer and user acquisition, activation, retention, and upsell. The Growth Manager usually reports either to the CEO, the vice president of Product Management, or the vice president of Marketing.

Manager 15

Manager A/B Testing Engineering SaaS 15

Andrew Chen

AUGUST 10, 2023

You can ask questions, gather data, and assess the stall to zero in on the problems that are driving the metrics downwards. Assessing the stall – starting with retention First off, let me explain what’s happening during a growth stall. A marketplace company might look a different set of metrics. if consumer?)

Retention 80

Retention Metrics Scaling Marketing 80