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13 ESG Metrics HR Leaders Should Use To Track Performance

AIHR

A growing number of companies are prioritizing purpose, linking profit to environmental, social, and governance (ESG) metrics that attract conscious investors, customers, and employees. Contents What are ESG metrics? When it comes to HR and ESG , numerous ESG-related responsibilities fall under the purview of Human Resources.

Metrics 98
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Customer Story: Brain.fm

Help Scout Leadership

Brain.fm’s switch to Help Scout in 2018 has helped actualize Brain.fm’s user-first mindset with easy reporting on customer support metrics, tracking and cataloging of common issues, and generating great social proof from positive support experiences. Our number one core value is user first. We’re absolutely obsessed with customer success.”.

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HR Digital Transformation: An HR Leader’s Guide

AIHR

HR digital transformation refers to the process of changing and digitalizing existing HR processes. What’s more, since the advent of ChatGPT and similar generative AI solutions, employees are increasingly integrating these tools into their daily workflows. Prioritize these based on impact and effort.

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Digital HR

AIHR

HR case management HR case management refers to the process that a company’s HR department has in place to resolve the questions and inquiries that employees send to them. Workflow automation: Common questions are answered in FAQs and in an HR knowledge base that people can easily access.

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Employee Retention Metrics: Measuring the Key to a Thriving Workforce

Vantage Circle

Companies with data-driven PeopleOps teams use a range of metrics to gauge their success in retaining their workforce. This article explores these employee retention metrics. We’ll look at key metrics to track, as well as calculations, best practices, case studies, and more. What are Employee Retention Metrics?

Retention 105
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The 7 Core HR Processes: Your Ultimate 2024 Guide

AIHR

Mapping HR processes entails visualizing the steps involved in HR functions , including roles, responsibilities, interactions, and workflows. This clear visual reference can improve communication and collaboration amongst team members and ensure compliance by documenting operating procedures.

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Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Help Scout Leadership

A system that works well for teams over four or five people is to have a team lead or manager from the BPO managing the day-to-day tasks of productivity metrics and one-on-ones, then have management on your side working closely with that person on things like product updates, new training, and macros updates. The solution.